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Job Title/Role : Senior System Engineer Location : Chennai, Thoraipakkam Experience : 10+ Years Position Summary Executes day-to-day maintenance tasks including problem determination and resolution and root- cause analysis. Plans and coordinates the design, installation, administration, and usage of server, storage, virtualization, and other distributed technologies. Conducts system analysis and development to keep systems current with changing technologies. Coordinates communication and support between user-community and the technical/operations functions of IT in relationship with all Windows/Linux functions. Provides recommendations and technology roadmaps to management in the research, design, and development of effective operating programs, systems, procedures, and practices. Ensures the use of performance data and historical metrics and provides and maintains related technology documentation. Job Duties Executes day-to-day maintenance tasks including problem determination and resolution and root-cause analysis. Responds to live site issues, and executes software, platform, and configuration changes. Ensures the use of performance data and historical metrics to plan effectively for growth needs including plan upgrades and optimizations, migrations, and new implementations; identifies and resolves efficiency issues, and improves functionality. Provides and maintains documentation of systems architecture, troubleshooting and support guidelines, system metrics, project information and plans, and training information. Participates in the development of best practice standards including capacity planning, monitoring, configuration, security, historical metrics, recovery strategies, and migration strategies. Validates and adheres to these defined best-practice standards. Works with Associate manager/ manager to set direction regarding authorized software (operating system and application) installed on servers and workstations. Oversee applications running and identifies and resolves problems; continues performance enhancements with measurable benchmarks. Research software updates and patches to supported applications and various operating systems; assists system engineers with installation and testing, as necessary. Interfaces with various areas of IT staff to support ongoing efforts, and works with external resources and vendors, giving and receiving information. Assists software engineers with complex or more difficult technical support inquiries related to hardware maintenance and/or repairs, as necessary. Provides technology stewardship for distributed technologies such as DNS, SMTP, DHCP domain controllers, active directory applications, printing, mail, web servers and FTP services for the Enterprise. Ensures that the SDLC environments (Development, QA, Production) are properly configured and synchronized. Recognizes and addresses potential areas where existing policies and procedures require change, or where new ones need to be developed; this is especially important when guiding and supporting future business lines and expansion. Education An undergraduate degree from an accredited college or university with a focus in Business Information Systems, Computer Science, Information Technology, or related discipline; or in the absence of a degree, directly-related job experience in planning, and coordinating the design, installation, administration, and usage of server, storage, virtualization, and other distributed technologies, where a number of years and proven knowledge may offset the degree requirement. Experience In addition to the education outlined above, at least 10 years of experience in troubleshooting hardware/software for servers and workstations; at least 3 years of systems engineering experience, designing and implementing VMWare and Microsoft server/workstation technologies. Thorough knowledge of and experience with Windows, VMware Virtualization software* (Lab Manager, ESX) Microsoft Active Directory; TCP/IP / DHCP / WINS / DNS, SharePoint, Email and SAN Technology. A proven track record of executing day-to-day maintenance tasks including problem determination/ resolution, and root-cause analysis. Requires broad technical capabilities to distinguish between hardware/software-related problems as well as effective communication skills with the ability work both independently ad as a member of a team as needed. Prefer a Microsoft Certified Systems Administrator (MCSA); Microsoft Certified Information Technology Professional (MCITP) Enterprise Administrator; however related experience may be substituted for the certification providing with intent and ultimate action to achieve certification. Ability to utilize performance data and historical metrics to plan for future Enterprise growth and to provide and maintain related technology documentation. Travel & Other Considerations Travel is rare; however this position must be available for 24-hour “on-call” service to respond to system emergencies. Discipline Addendum for OEConnection Senior System Engineer Configuration Management Disciplines - Required/Preferred Experience & Skills Management, configuration, and troubleshooting of Windows Server, Windows Desktop, 365 (Exchange, SharePoint, Entra AD, Intune),Active Directory (GPO, ADUC), telephony platform, MDM (Intune, SCCM, Jamf), patch management (SCCM, Azure ARC), mail flow (Exchange, Mimecast), file services (SharePoint, DFS), managing virtual servers using a hypervisor such as VMware or Hyper-V, and SSO/IDP. Writing and modifying PowerShell scripts and batch files, especially as it pertains to managing the 365 platform. Technical documentation, performing self-lead work, recording work in a ticketing platform and project management systems, training team members across regions. Internal Operations Disciplines - Required/Preferred Experience & Skills Linux and/or MacOS experience Microsoft Power Platform experience (PowerApps, Power Automate) creating apps and writing advanced flows. Advanced experience (5+ years) configuring everything above, especially Intune. Previous experience with rolling out RBAC, JITA ,and PIM Experience creating and managing a disaster recovery plan beyond just performing backups. Experience managing servers on a cloud platform such as Azure or AWS. Must-have skillset for the role: Windows Server 365 (Exchange, SharePoint, Entra AD, Intune) Active Directory Hyper-V/VMWare Perks and Benefits: Competitive salary and benefits Group Medical Insurance ICICI Bank Multi Wallet Collaborative workspace Flexible working hours Hybrid working model What Makes Working at OEC Awesome? We have a new OEC Technology Centre of Excellence in Chennai, India! Our team is beyond thrilled to work with the new office, but we’re even more excited for the innovation and creativity that this living space will certainly inspire! We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. OEC India has been selected as one of the ‘Top 25 Safest Workplaces in India’ by KelpHR. OEC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local law. 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