Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
As a Senior Software Engineer on the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.
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Innovative Software Development: Utilize cutting-edge software development tools to drive innovation, efficiency, and quality in front-end development.
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Problem Solving and UX Delivery: Address challenging problems to deliver impactful UX solutions quickly, efficiently, and with high quality.
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Scalable Systems Architecture: Contribute to the evolution of systems architecture, ensuring scalability with the growing demands of the business.
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Collaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organization to align front-end development with overall business objectives.
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Problem Identification and Resolution: Analyze, identify, and address problems or bugs to ensure a seamless and error-free user interface.
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Active Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes and adhering to best practices.
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Mentorship and Reviews: Support engineers in their development through mentorship and code reviews, ensuring adherence to best practices.
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Quality Assurance: Ensure the delivery of high-quality solutions that meet customer expectations and business requirements.
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Complete knowledge and full understanding of area of specialization and associated technologies.
- Stays updated with the latest industry trends and technologies and willingness to learn new technologies
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Solves problems of diverse scope requiring evaluation and ingenuity.
- Applies critical thinking and analytical skills to develop effective solutions.
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Enhances relationships and networks with senior internal/external personnel in own area of expertise.
- Works effectively within a team to achieve project goals.
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Requires a minimum of 5 years of relevant experience and a Bachelor’s degree.
- Demonstrates proficiency in software development and the ability to work independently.
Front-End
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Strong JavaScript knowledge – Mandatory React experience.
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Experience working with TypeScript, React lifecycle, and state management is mandatory.
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Familiarity with design systems (e.g., Storybook) and component libraries (e.g., Kendo UI) to maintain UX/UI consistency.
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Strong skills in using GraphQL in combination with React for modern stack development.
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Majority of time will be spent contributing to the modern stack (React + GraphQL), but there will be times to contribute to the legacy stack (Angular).
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Familiarity with Webpack and front-end packaging.
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Familiarity with form management tools such as React-final-form.
Security
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Advanced understanding of web security principles and best practices, with solid experience in implementing security measures.
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Proficiency in protecting against common vulnerabilities such as SQL injection and XSS attacks, with a focus on maintaining robust security.
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Strong skills in optimizing code, queries, and server configurations for improved performance and scalability.
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Ability to mentor junior engineers on security practices and performance optimization techniques, and contribute to team-wide security strategies.urity strategies.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
