Senior Quality Assurance Manager

Location

Aperio Overview

Enabling governments to transform healthcare and ensuring no one is left behind in receiving high quality healthcare services. Aperio is bringing healthcare into the digital age with state-of-the-art platforms, while creating an integrated, interoperable ecosystem for all healthcare stakeholders.

Position Overview

We are seeking an experienced Senior QA Manager who combines deep quality assurance expertise with strong leadership skills to oversee quality processes across our healthcare claims processing platform. This role requires comprehensive understanding of testing methodologies, regulatory compliance requirements, and the ability to build and scale high-performing QA teams in a mission-critical healthcare environment.

Key Responsibilities

Quality Leadership & Strategy:

• Define and implement comprehensive quality assurance strategy for healthcare claims processing systems handling millions of transactions
• Establish quality standards, testing frameworks, and best practices across multiple product areas
• Lead quality planning for complex healthcare workflows including claims adjudication, provider networks, and member management systems
• Drive test automation strategy and oversee implementation of automated testing frameworks
• Ensure compliance with healthcare regulations (HIPAA, GDPR, SOX) through rigorous testing protocols

Team Management & Development:

• Build, lead, and mentor a team of 6-10 QA engineers, test automation specialists, and compliance testers
• Conduct regular 1:1s, performance reviews, and career development planning for QA team members
• Foster a culture of quality excellence, continuous improvement, and regulatory compliance
• Recruit top QA talent with healthcare domain expertise and build diverse, inclusive teams
• Manage team capacity, sprint planning, and testing commitments across multiple development streams

Cross-functional Collaboration:

• Partner closely with Engineering, Product, Data, and Operations teams on quality planning and delivery
• Collaborate with Engineering Managers to integrate quality processes into development lifecycle
• Work with Technical Architects to understand system design and identify quality risk areas
• Translate business requirements into comprehensive test strategies and acceptance criteria
• Communicate quality metrics, risk assessments, and testing outcomes to stakeholders

Quality Process & Compliance:

• Design and implement testing processes for distributed systems, microservices, and event-driven architectures
• Establish quality gates and release criteria for production deployments
• Lead validation testing for healthcare data standards (EDI, HL7, FHIR) and interoperability requirements
• Implement comprehensive regression testing strategies for high-volume transaction processing systems
• Drive quality metrics collection, analysis, and continuous improvement initiatives

Technical Quality Oversight:

• Oversee testing of real-time processing systems and performance validation
• Ensure comprehensive testing coverage for system integrations with external healthcare partners
• Lead quality efforts for large-scale system migrations and platform modernizations
• Establish and monitor service level agreements for system reliability and performance
• Drive security testing practices and vulnerability assessment processes

Required Qualifications

• Experience:

  8+ years of quality assurance experience with 4+ years in QA management or leadership roles

• Healthcare Domain:

  Experience with healthcare systems, claims processing, or other regulated industries

• Technical Expertise:

  Strong understanding of distributed systems testing, API testing, and database validation

• Compliance Knowledge:

  Deep knowledge of healthcare compliance requirements (HIPAA, GDPR) and quality validation

• Team Leadership:

  Proven track record of scaling QA teams and managing technical quality talent

• Automation:

  Experience with test automation frameworks, CI/CD pipelines, and quality tooling

• Methodologies:

  Strong experience with agile testing methodologies and continuous integration practices

• Education:

  Bachelor's degree in Computer Science, Engineering, Quality Assurance, or related field

Preferred Qualifications

• Healthcare Standards:

  Experience testing healthcare data standards (X12 EDI, HL7, FHIR) and interoperability systems

• Claims Processing:

  Knowledge of healthcare claims workflows, adjudication processes, and payer system operations

• Performance Testing:

  Experience with load testing, performance validation, and scalability testing of high-volume systems

• Cloud Platforms:

  Familiarity with cloud testing practices on AWS/Azure and containerized application testing

• Data Quality:

  Experience with data validation, ETL testing, and big data quality assurance

• Security Testing:

  Knowledge of security testing practices, penetration testing, and compliance validation

• Certifications:

  Quality assurance certifications (ISTQB, CSTE) or healthcare compliance certifications

Key Success Factors

• Quality Excellence:

  Commitment to maintaining highest quality standards in mission-critical healthcare systems

• Leadership:

  Strong people management skills with ability to inspire and develop QA professionals

• Technical Acumen:

  Deep understanding of modern testing practices and quality engineering principles

• Communication:

  Excellent communication skills with ability to present quality metrics to technical and business stakeholders

• Problem-Solving:

  Strong analytical skills with ability to identify quality risks and implement preventive measures

• Adaptability:

  Ability to evolve quality processes as the platform scales and regulatory requirements change

• Collaboration:

  Effective partnership with engineering, product, and business teams to deliver quality outcomes