Senior Quality Assurance Manager

global shipping and logistics major

The Role:

This is a strategic role within the Shared Services Center, leading a team of experienced quality analysts and partnering closely with global business process owners. The mandate is to design and implement robust quality frameworks, process standardization, and digital transformation initiatives using process mining and automation tools.

Key Responsibilities:

• Drive business process improvement, documentation, and governance across all SSC functions.
• Deploy and scale process mining tools
• Establish and maintain global quality assurance frameworks, SOPs, and control standards.
• Collaborate with global stakeholders to ensure process efficiency and compliance.
• Lead a Chennai-based team of 5–6 QA professionals, fostering analytical and process excellence.

Ideal Candidate:

• 15–20 years of experience in shared services transformation, process excellence, or quality governance.

• Lean Six Sigma Black Belt

  certification is mandatory.
• Proven experience in

  Celonis, Signavio, and/or UiPath Process Mining

  .
• Exposure to ERP-driven environments (SAP / Oracle).
• Strong people leadership skills with experience managing senior professionals.
• Background in organizations such as

  shipping/logistics SSCs

  or

  global process outsourcing leaders

  is a must.

If this sounds like you, please click apply or drop a note on aloysiusparmar@aquissearch.com for a confidential chat.