Senior Quality Assurance Manager

As a Senior Manager Quality Assurance at a global shipping and logistics major in Chennai, your role will be strategic in nature, focusing on driving digital process excellence, automation, and governance across regional operations. You will lead a team of experienced quality analysts and work closely with global business process owners to design and implement robust quality frameworks, process standardization, and digital transformation initiatives using process mining and automation tools. **Key Responsibilities:** - Drive business process improvement, documentation, and governance across all Shared Services Center (SSC) functions. - Deploy and scale process mining tools. - Establish and maintain global quality assurance frameworks, SOPs, and control standards. - Collaborate with global stakeholders to ensure process efficiency and compliance. - Lead a Chennai-based team of 56 QA professionals, fostering analytical and process excellence. **Qualifications Required:** - 15-20 years of experience in shared services transformation, process excellence, or quality governance. - Lean Six Sigma Black Belt certification is mandatory. - Proven experience in Celonis, Signavio, and/or UiPath Process Mining. - Exposure to ERP-driven environments (SAP / Oracle). - Strong people leadership skills with experience managing senior professionals. - Background in organizations such as shipping/logistics SSCs or global process outsourcing leaders is a must. If you are a seasoned professional with a strong background in quality assurance and process improvement, and if you are looking for an opportunity to lead a team towards excellence in a global shipping and logistics major, please consider applying or contacting aloysiusparmar@aquissearch.com for a confidential discussion. As a Senior Manager Quality Assurance at a global shipping and logistics major in Chennai, your role will be strategic in nature, focusing on driving digital process excellence, automation, and governance across regional operations. You will lead a team of experienced quality analysts and work closely with global business process owners to design and implement robust quality frameworks, process standardization, and digital transformation initiatives using process mining and automation tools. **Key Responsibilities:** - Drive business process improvement, documentation, and governance across all Shared Services Center (SSC) functions. - Deploy and scale process mining tools. - Establish and maintain global quality assurance frameworks, SOPs, and control standards. - Collaborate with global stakeholders to ensure process efficiency and compliance. - Lead a Chennai-based team of 56 QA professionals, fostering analytical and process excellence. **Qualifications Required:** - 15-20 years of experience in shared services transformation, process excellence, or quality governance. - Lean Six Sigma Black Belt certification is mandatory. - Proven experience in Celonis, Signavio, and/or UiPath Process Mining. - Exposure to ERP-driven environments (SAP / Oracle). - Strong people leadership skills with experience managing senior professionals. - Background in organizations such as shipping/logistics SSCs or global process outsourcing leaders is a must. If you are a seasoned professional with a strong background in quality assurance and process improvement, and if you are looking for an opportunity to lead a team towards excellence in a global shipping and logistics major, please consider applying or contacting aloysiusparmar@aquissearch.com for a confidential discussion.