Senior Quality Assurance Manager

Role Overview

We are looking for a high-impact QA Manager/Senior Manager to lead a 15-member manual testing team and 3 Scrum Masters for our Bangalore based office(Silk Board). This role is central to establishing consistent quality practices, enabling strong cross-functional collaboration, and representing QA at the organisational and customer levels.

The right candidate is a people leader, a process enabler, and a customer-facing quality champion who can drive predictable, scalable, and audit-ready QA outcomes.

Experience in Travel Tech and GDS systems is a strong advantage, enabling faster domain alignment — but strong QA leadership and learning agility are equally valued.

Key Responsibilities

QA Leadership & Delivery Ownership

• Lead a large QA organisation (15 manual testers + 3 Scrum Masters) 

• Own test planning, execution governance, quality gates, and release readiness.

• Build a culture of accountability, predictability, and disciplined QA execution.

• Ensure zero-slippage mindset for regression, UAT, and production quality.

Cross-Team Collaboration & Quality Integration

• Work closely with Automation and Performance teams to create a unified, end-to-end quality framework.

• Ensure manual, automation, and performance strategies align with product priorities and release plans.

• Partner with Product, Engineering, Support, and DevOps to eliminate quality gaps early in the lifecycle.

3. Customer Communication & Quality Representation

• Represent QA in customer-facing meetings across requirement discussions, UAT alignment, release communication, and post-release reviews.

• Provide concise, data-driven quality insights, risks, and action plans.

• Build credibility with customers by demonstrating depth in process, metrics, and domain.

4. People Leadership & Capability Building

• Coach and develop QA engineers; build strong leads within the team.

• Drive hiring, onboarding, role clarity, performance management, and succession planning.

• Foster a culture of continuous learning, test excellence, and domain ownership.

5. Process Excellence, Metrics & Compliance

• Establish and enforce QA standards, risk-based testing, test traceability, and defect management workflows.

• Define and report meaningful quality metrics — test coverage, DRE, defect leakage, RCA trends.

• Ensure readiness for audits (ISO, internal quality checks) and maintain compliant documentation.

Required Skills & Experience

Experience

• 8–12 years in QA with 3+ years leading large teams as a QA Manager or Senior QA Lead.

• Proven success managing multi-product or high-transaction systems.

• Travel Tech or GDS experience is a strong plus and accelerates onboarding.

Technical & Domain Strength

• Strong command of SDLC, STLC, risk-based testing, and release workflows.

• Ability to design high-quality test strategies for complex product ecosystems.

• Comfortable collaborating with automation and performance teams to align quality outcomes.

Leadership & Communication

• Exceptional stakeholder management — internal and customer-facing.

• Ability to manage escalations with calmness, clarity, and ownership.

• Strong communicator who can articulate quality risks, trade-offs, and priorities.