Senior Quality Assurance Engineer

Job Title: Senior Manager – Quality Assurance Department: Quality Assurance Location: Shiv Shakti PressTech Private Limited Rabale MIDC, Navi Mumbai Reporting To: Director Job Summary: The Senior Manager – Quality Assurance will lead the QA team to ensure all components and processes in metal stamping meet customer requirements and statutory compliance. This role involves strategizing, implementing, and continuously improving the Quality Management System (QMS) in line with ISO 9001:2015, managing internal/external audits, customer complaints, and driving a zero-defect culture. Key Responsibilities: 1. Strategic Responsibilities: Develop and implement the QA strategy aligned with SSPPL’s business goals. Lead ISO 9001:2015 implementation, audits, and surveillance. Drive APQP & PPAP, for industrial customers. 2. Operational Responsibilities: Oversee quality control of incoming materials, in-process checks, and final inspection. Coordinate with production, purchase, and design teams to resolve quality issues. Ensure effective CAPA (Corrective and Preventive Action) for internal and customer complaints. Monitor and reduce in-house and field rejections, rework, and scrap. Maintain and improve QMS documentation, SOPs, WI, control plans, and checklists. 3. Customer Management: Interface with customers for quality approvals, complaint resolution, and audits. Ensure timely submission of inspection reports, PPAPs, and product validations. Maintain customer satisfaction index and manage quality KPIs. 4. Team Management: Lead and mentor QC inspectors and engineers. Plan training for quality standards, inspection techniques, and problem-solving tools. Review performance, assign responsibilities, and set department KPIs. 5. Key Performance Indicators (KPIs): Customer complaint resolution time & recurrence rate First pass yield (FPY) and in-process rejection rates PPAP and internal audit closure timelines Cost of poor quality (COPQ) Compliance to ISO 9001:2015 and customer-specific requirements On-time delivery of inspection reports Supplier defect rates and rating Quality team competency development 6. Required Qualifications & Skills: Education: Diploma / BE / B. Tech in Mechanical / Production Engineering Experience: Minimum 25 years in QA/QC in sheet metal / stamping industry, with at least 5 years in a senior role Strong knowledge of GD&T, 7 QC Tools, 5 Why, FMEA, Control Plans, MSA, SPC, APQP, and PPAP Proficient in ISO 9001:2015; knowledge of ISO45001 & ISO14001 preferred Hands-on experience with measuring instruments – Vernier, micrometer, height gauge, profile projector, VMM etc. Excellent communication, documentation, and analytical skills Ability to lead audits, reviews, and cross-functional meetings Working knowledge of ERP or quality module software Preferred: Exposure to Siemens, L&T, or similar industrial OEM quality systems Lean Manufacturing & Six Sigma certification (preferred)