Senior Product Manager - Payments

Job Summary

Chargebee is in the pursuit of simplifying the recurring payment collection for merchants from their global customer base as a part of the overall subscription management platform. As a part of this critical Payments team, you will be a key member operating at a cross section of cutting edge payments and a state of the art innovative platform aimed at experience driven global services to our customers. It entails the full spectrum of conceptualization of ideas to gathering and documenting requirements on one end to working closely with other functions like Finance, Legal, Compliance and Infrastructure & Product Engineering teams to get their requirements met. In this role you will be responsible for managing product lifecycle across various payment types, internal and external partners, token services, enriching customer experience through UX/UI, helping build state of the art front and back-end payment API services to enable global success of the platform.

Roles and Responsibilities

Product Management

• Develop and drive the product vision & strategy to enable seamless expansion opportunities for Chargebee customers which aligns with the company's overall strategy and goals.
• Break down and define the roadmap to help achieve the desired goals in an optimal manner.
• Conduct market research, collaborate with customers and GTM teams to identify customer needs, industry trends, and competitive landscape in the payments space.
• Drive the end-to-end product development lifecycle from ideation to launch in collaboration with the Product Research, Design, Engineering, Compliance, Security, GTM teams and external partners, ensuring timely delivery and high-quality products encompassing all the security and regulatory aspects.
• Be an active participant in the payments API strategy with focus on Security, Privacy & Governance pillars for building a scalable platform.
• Define and track key success metrics to measure the success and impact of payment products.
• Passionate about applying AI and automation to reimagine product discovery, enhance customer intelligence, and build future-ready solutions.
• Being an API first platform and the integrations to external systems happen via API, be comfortable analyzing the APIs and understanding the services and capabilities provided by the partners.
• Foster partnership and working relationships with external partners who enable various parts of the payment processing like Card networks (Visa, Mastercard), Payment Service Providers (Stripe, Paypal, Adyen), Vaulting providers, to identify the latest innovations which could be beneficial to Chargebee customers and to enable a smooth end to end operations for these customers.
• Be intensely data driven in prioritizing and evaluating the results of all work.
• Stay up-to-date with industry regulations, compliance requirements, and security standards related to payments.
• Collaborate with marketing and sales teams to develop go-to-market strategies and support product launches.
• Provide training and support to internal teams, including customer support and operations, to ensure smooth adoption and usage of payment products.
• Ideate emerging payment trends, independently test & build pilots for adoption based on used cases at Chargebee and demonstrate it to the broader community for adoption.
• Develop insights using data and research to create new experiences that fundamentally transform how our customers use Chargebee.

Customer Engagement

• Lead customer engagement calls as a Payments expert and consultant on matters pertaining to payments and financial services product capabilities.
• Help customers resolve issues and pain points.
• Conduct customer interviews through online and offline channels and use that effectively to improve the platform.
• Participate in partner discussions driving all aspects of integration and partnership.

What makes you a great fit

• 4-6 years of experience in payments, financial services operating with a passion for innovation.
• Domain experience in payments / platform based products.
• Experience and familiarity with financial regulations and network rules.
• Experience running A/B tests, evaluating results, and leading post-launch optimizations.
• Experience working with payments including cards, alternate payment methods, direct debit, digital wallets, vaults, token management,
• Hands-on experience with payment gateways, PayFacs, marketplaces and understanding of the mechanics of settlements, chargebacks as well as building delightful merchant and customer experience at a platform level.
• Deep knowledge of the online payments landscape in the United States, United Kingdom and Europe.
• Hands-on experience in building and offering FinTech services will be a plus.
• Good understanding of web applications, data and micro service architecture - REST APIs.
• Excellent communication skills, both verbal and written; ability to condense complicated scenarios into simple, risk-based assessments.
• Effective team player with experience in coaching and supporting junior team members.
• Experience in operating using Agile methodologies & use of JIRA / confluence.

Education and Experience

• Bachelor in any discipline (Computer science will be an advantage)
• MBA or equivalent from a premium college will be preferred but not required

Benefits

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.