Senior Product Manager- Payments

Role:-

Experience

Level:

Role Overview:-

Key Responsibilities

• Own the end-to-end product management process from ideation and discovery to launch and beyond for designated payment features.
• Develop and implement innovative strategies to differentiate our payment offerings and increase organic user adoption.
• Act as the voice of the customer, translating user needs into profitable products by creating detailed Product Requirements Documents (PRDs) with clear UX/UI specifications.
• Ensure rigorous compliance with all RBI mandates and NPCI operating circulars, collaborating closely with legal and risk teams to navigate the regulatory landscape.
• Leverage customer engagement platforms (e.g., CleverTap, MoEngage) and perform deep analysis of user behavior data to identify opportunities for increasing platform stickiness and retention.
• Conduct user testing and A/B testing to validate assumptions, measure feature performance, and continuously improve product offerings.
• Track and report on key performance indicators (KPIs), drawing actionable insights to drive business growth and feature prioritization.

Core Competencies & Skills

• Strategic & Analytical Thinking: Ability to develop a product vision, create data-informed roadmaps, and conduct market research to identify opportunities for differentiation.
• Data-Driven Decision Making: Proficiency in analyzing user data, A/B test results, and performance metrics. Experience with analytics tools (e.g., Google Analytics, Mixpanel, Adobe Analytics) is required.
• Customer-Centricity: A deep empathy for user needs and experience with customer journey mapping and UX/UI design principles to create intuitive products.
• Technical Literacy: A solid grasp of API-driven product development, the software development lifecycle (SDLC), and fintech integrations to facilitate effective communication with engineering.
• Execution & Collaboration: Expertise in Agile methodologies and proficiency with tools like JIRA. Exceptional communication and stakeholder management skills are essential for leading cross-functional teams.

Required Qualifications

• 5-7 years of experience in product management for digital platforms; fintech or payments experience is strongly preferred.
• A proven track record of delivering successful digital products that drive user engagement and retention.
• Expert-level knowledge of at least two payment domains: Bill Pay, UPI, Net Banking PG, Money Transfer, or Recharge.
• Hands-on experience with customer engagement and analytics tools like CleverTap or MoEngage.
• Familiarity with banking regulations, compliance requirements, and the Indian payments ecosystem.
• Good to have: Working knowledge of SQL for data extraction and analysis, enabling faster, data-driven decision-making and reducing dependency on engineering teams.

Personal Attributes

• Exceptional communication and stakeholder management skills.
• A strong analytical mindset with the ability to make data-driven decisions.
• A creative problem-solver with keen attention to detail.
• Results-oriented with the ability to thrive in a fast-paced environment.

Education Qualification

• BE / B.Tech / M.Tech / MBA.

Why Join Us?

• Shape the digital growth engine for one of India’s fastest-growing banks.
• Be a part of transformative digital initiatives that directly impact millions.
• Work with passionate teams who are redefining the future of banking.
• Drive innovation and growth in a highly empowered, performance-led culture.