Senior Product Manager

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The Digital Cart & Checkout team owns the core shopping purchase experience for global Lowes.com site. This includes web, native mobile as well as agentic AI based purchase capabilities. This team is responsible for over $10B worth of digital transactions. Hence, this is a highly critical and visible role. As a senior product leader in this team you will own and drive key enterprise priorities, strategic initiatives while continuously identifying opportunities to further add customer value and improve conversion and AOV metrics. In addition to strong data driven midset, this role requires the candidate to have strong collaboration skills to partner with multiple stakeholders as well as excellent communication and organization skills.

Job Summary

The Senior Product Manager owns the vision and strategy, roadmap, and feature definition for large cross-functional and/or highly complex products. Responsibilities include defining the roadmap as well as planning and managing products and product features through the product development process. This role manages the product backlogs for a product group while prioritizing work and making product-related decisions based on the needs and expectations of customers and stakeholders. Finally, this role identifies and manages projects with a high level of autonomy. The role manages multiple product designs at any given time while partnering closely with the business to understand pain points and develop the go-to-market strategy.

Roles & Responsibilities

• Drives the vision and direction for the product, with support from product leaders. Finalizes the directional path by focusing on product value delivered in line with objectives and key results (OKRs). Drives product execution through a proactive cross-functional approach with relevant teams.

• Works through ambiguity to build OKRs for products that support product portfolio and organizational OKRs and aligns with business partners.

• Works with other product managers and business leaders to understand trade-offs and prioritization of features based on overall product vision. Establishes feature design trade-offs to drive critical/mass adoption.

• Defines customer/user experience that have impact to products at the domain level.

• Understands competitive trends within given product. Identifies opportunities to drive innovative customer experiences.

• Leads agile ceremonies and works with the team to clarify expectations and enables the scrum team to continually learn and improve.

• Engages teams to ensure usable, viable, and feasible products. Prioritizes effectively and communicates how user value is being delivered according to the product roadmap.

• Establishes product advocacy and builds influence amongst the product team, business partners, and directors.

• Serves as an expert in their product. Influences the direction of a well-defined product. Participates in aligning necessary work from partners to achieve the value of their product.

• Participates in product marketing and uses it to drive deep understanding of the assigned product with peers and leaders. Provides input to develop product market-fit strategies.

• Owns and drives product plans for a defined scope of the product. Leverages data to help drive alignment.

• Defines objectives and data required for analytics needed either independently or in conjunction with business partners for their product which is well defined. Leverages product analytics and insights.

• Defines key metrics of the product and consistently monitors health and business impact of the product. Partners with engineering to build tracking/monitoring needed to get to the data.

Years of Experience

• 5 to 8 Years in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing.

Education Qualification & Certifications

• 5 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing.

• 3 years of experience in product and/or experience management.

• Experience in an agile software environment with strong writing ability.

• Experience working cross-functionally in a large organization with senior leadership.

• Experience working closely with senior leadership.

• Experience translating data into quantifiable actions/deliverables.

• Bachelor's degree in business, marketing, engineering, communications, or related field (or equivalent work experience in lieu of degree).

Skill Set Required

• Experience providing guidance and direction to cross-functional resources.

• Certified Scrum Product Owner.

• Master's degree in business administration or similar advanced degree.

Secondary Skills

• Experience with A/B testing, experimentation methodologies.

• Experience with Adobe analytics as a tool for deep data analysis.

• Experience with AI based tools for Product Managers.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.