Senior - Process Mining Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Process Mining Specialist plays a vital role in bridging the gap between business customers and technical teams, particularly in process automation and transformation projects. This position will focus on identifying, analyzing, and improving business processes, especially within finance operations and the travel industry. What You'll Do Analyze large datasets from various sources to identify trends, patterns, and areas for improvement in travel and finance processes, facilitating data-driven decision-making. Lead end-to-end documentation of key finance processes, creating detailed process maps to visualize workflows and identify bottlenecks or inefficiencies. Work closely with multi-functional teams (Finance, Operations, IT, and Traveler Care) to gather requirements and develop clear business requirements documentation that is accessible to both business users and technology teams. Use process mining tools (e.g., Celonis, UiPath) to extract insights and provide actionable recommendations, while staying updated with finance technology trends and industry practices. Create and define functional requirements through Business Requirement Documents (BRDs), use cases, and user stories, managing the backlog to prioritize development efforts. Develop and present reports and dashboards to communicate findings, monitor success using KPIs and performance metrics, and support data-driven decision-making. Recommend and implement process improvements based on data analysis and industry practices, focusing on cost reduction and time savings. Deliver training and support to team members on process mining methodologies and tools, ensuring alignment of upstream and downstream processes. What We're Looking For Bachelor’s degree in Business Administration, Data Science , Finance, or a related field. A Master’s degree is a plus with 8-10 years of experience in finance process analysis and process mining, preferably within travel accounting or the travel industry, with a minimum of 3-5 years specifically in process mining or data analy Proficient in process mining tools (e.g., Celonis, IBM), data visualization software (e.g., Tableau, Power BI), and Microsoft applications (Outlook, Word, Excel, Visio, PowerPoint). Familiarity with automation tools such as RPA and exposure to AI and machine learning applications in finance (e.g., predictive analytics, anomaly detection) is essential Good understanding of travel industry financial operations, financial processes, regulations, and practices in travel accounting, including knowledge of settlement processes with centralized agencies (ARC/BSP).Strong analytical and problem-solving skills with a keen attention to detail.Excellent verbal and written communication skills, with the abability to convey complex informationlearly to customers. Understanding of travel industry operations, financial processes, and regulatory requirements will be an advantage.Ability to work in a fast paced project environment with knowledge of Smartsheet, Confluence, and Jira will be an advantage. Strong analytical skills with the ability to interpret complex data and make informed recommendations. Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), Certified Management Accountant (CMA)) are a plus.Understanding of travel industry standards, regulations, and best Exposure to Process Mining tools (e.g., Celonis, IBM) is a plus.Lean Six Sigma (Black Belt) or equivalent process improvement certification will be a plus Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!