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American Express Global Business Travel
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Senior - Process Mining Specialist

Senior - Process Mining Specialist

American Express Global Business Travel

3 - 10 years

8 - 12 Lacs

gurugram bengaluru

Posted:1 day ago| Platform:

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Skills Required

mining process automation data analysis business analysis cma process improvement microsoft applications cost reduction visio recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Process Mining Specialist plays a vital role in bridging the gap between business customers and technical teams, particularly in process automation and transformation projects. This position will focus on identifying, analyzing, and improving business processes, especially within finance operations and the travel industry.

What Youll Do

Analyze large datasets from various sources to identify trends, patterns, and areas for improvement in travel and finance processes, facilitating data-driven decision-making.
Lead end-to-end documentation of key finance processes, creating detailed process maps to visualize workflows and identify bottlenecks or inefficiencies.
Work closely with multi-functional teams (Finance, Operations, IT, and Traveler Care) to gather requirements and develop clear business requirements documentation that is accessible to both business users and technology teams.
Use process mining tools (e.g., Celonis, UiPath) to extract insights and provide actionable recommendations, while staying updated with finance technology trends and industry practices.
Create and define functional requirements through Business Requirement Documents (BRDs), use cases, and user stories, managing the backlog to prioritize development efforts.
Develop and present reports and dashboards to communicate findings, monitor success using KPIs and performance metrics, and support data-driven decision-making.
Recommend and implement process improvements based on data analysis and industry practices, focusing on cost reduction and time savings.
Deliver training and support to team members on process mining methodologies and tools, ensuring alignment of upstream and downstream processes.

What Were Looking For

Bachelor s degree in Business Administration, Data Science , Finance, or a related field. A Master s degree is a plus with 8-10 years of experience in finance process analysis and process mining, preferably within travel accounting or the travel industry, with a minimum of 3-5 years specifically in process mining or data analy Proficient in process mining tools (e.g., Celonis, IBM), data visualization software (e.g., Tableau, Power BI), and Microsoft applications (Outlook, Word, Excel, Visio, PowerPoint). Familiarity with automation tools such as RPA and exposure to AI and machine learning applications in finance (e.g., predictive analytics, anomaly detection) is essential
Good understanding of travel industry financial operations, financial processes, regulations, and practices in travel accounting, including knowledge of settlement processes with centralized agencies (ARC/BSP).Strong analytical and problem-solving skills with a keen attention to detail.Excellent verbal and written communication skills, with the abability to convey complex informationlearly to customers.
Understanding of travel industry operations, financial processes, and regulatory requirements will be an advantage.Ability to work in a fast paced project environment with knowledge of Smartsheet, Confluence, and Jira will be an advantage. Strong analytical skills with the ability to interpret complex data and make informed recommendations.
Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), Certified Management Accountant (CMA)) are a plus.Understanding of travel industry standards, regulations, and best
Exposure to Process Mining tools (e.g., Celonis, IBM) is a plus.Lean Six Sigma (Black Belt) or equivalent process improvement certification will be a plus

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Travel Management

New York

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Senior - Process Mining Specialist