Senior Operations Manager

Job Description

Job Title: Senior Manager – Operations Location: Ahmedabad Type: Full-Time Experience: 8+ years (preferably in facility management, housekeeping, or service operations) Industry: Housekeeping / Facility Management / Services About Us: We are a leading housekeeping and facility management agency in Ahmedabad, known for delivering professional, reliable, and efficient cleaning and maintenance solutions across residential, commercial, and institutional clients. We are looking for a Senior Manager – Operations to lead and streamline our growing service delivery network and ensure high standards of quality and customer satisfaction. Key Responsibilities: Operational Leadership Oversee daily operations across all housekeeping sites and projects, ensuring timely service delivery, adherence to quality standards, and client expectations. Develop and implement SOPs for housekeeping processes, inventory control, manpower deployment, and safety protocols. Monitor KPIs and prepare reports on productivity, service quality, and operational efficiency. Team Management Lead, mentor, and supervise a team of site supervisors, housekeeping staff, and support personnel. Plan manpower schedules and allocate resources based on client needs and operational priorities. Conduct regular training and skill development sessions for staff. Client Relationship & Service Quality Build strong client relationships through regular reviews, feedback mechanisms, and prompt issue resolution. Conduct site audits and quality checks to maintain service excellence. Ensure compliance with service level agreements (SLAs), safety standards, and hygiene protocols. Business Support & Strategy Assist management in budgeting, cost optimization, and process improvement initiatives. Support business development teams in preparing proposals and onboarding new clients operationally. Identify new technologies and tools to enhance service efficiency and tracking (e.g., mobile reporting apps, time-tracking systems). Required Skills & Qualifications: Graduate in any discipline (preferably with a diploma/degree in Hospitality, Facility Management, or Operations). Minimum 8–10 years of experience in facility services, housekeeping, or operations, with at least 3 years in a leadership role. Proven experience managing multi-site operations and large teams. Strong organizational and leadership skills. Excellent problem-solving, interpersonal, and communication abilities. Working knowledge of MS Office, MIS reporting, and basic operational tools. Fluency in Gujarati, Hindi, and English is preferred. Show more Show less