General Manager

Job Description

Job Title: General Manager – Operations Location: Ahmedabad, Gujarat Salary: ₹45,000–₹60,000/month (Negotiable for the right candidate) Reports To: Director / Business Owner Department: Housekeeping Manpower Services 🎯 Role Overview: The General Manager will oversee the entire operations of housekeeping manpower services across all client sites. This includes strategic planning, team leadership, compliance monitoring, audits, training, client coordination, and optimizing site performance within defined KPIs. 🔧 Key Responsibilities: ✅ Strategic Oversight Lead and ensure 100% implementation of PACE: strategic meetings, tactical meetings, and daily operations Maintain department performance score (TLR) above 90% team compliance Optimize site operations within a 33% operational expense budget Submit MOMs for P&L, training, and site meetings 📍 Site Operations Ensure full manpower strength, daily uniform compliance with grooming checks Oversee daily Pagarbook attendance system across all sites Implement & audit site-specific checklists, photo records, feedback and audit forms Coordinate daily with Operations Managers, Field Officers, and Accounts team 📈 Team Management Supervise and guide a team of Operations Managers, Executives, Field Officers, and Supervisors Conduct monthly training for HK staff, Supervisors, and internal ops team Lead hiring strategy, retention policies, and staff escalation management 📊 Audits & Quality Personally visit high-priority sites (more than 4 staff) monthly Conduct site audits, get feedback from site heads/clients, and finalize MOMs Oversee grooming, cleaning SOPs, training delivery, and checklist consistency 💬 Client Coordination Address client complaints, ensure follow-up till closure Build client relationships and generate service referrals monthly Conduct calls or visits for sites not covered in person 💰 Accounts & Payments Coordinate timely billing and payment collection by the 1st of every month Review site advance reports, daily rokadi data, and pending salaries Ensure signed attendance sheets and uniform records are submitted on time 🧠 Ideal Candidate Profile: 5–8 years of experience in manpower/facility management Proven ability to lead large field teams and handle multi-site operations Fluent in Gujarati & Hindi, with basic English (reporting) Strong in documentation, Pagarbook, SOPs, and audit practices Results-driven, organized, with excellent team management skills 📌 Performance Indicators: 97% site attendance 100% checklist & photo compliance Monthly audit + 2 training sessions per site cluster Timely salary disbursal and complaint resolution 20+ business referral generated per month Show more Show less