Job
Description
As an Operations Strategy & Efficiency Manager, your primary responsibility will be to develop, implement, and continuously refine Standard Operating Procedures (SOPs) for all operational aspects, including front-of-house services, facilities management, and day-to-day member support. You will monitor key operational performance indicators (KPIs) and utilize data analytics to identify areas for improvement, cost savings, and increased efficiency across all locations. Additionally, you will oversee the management of technology infrastructure to ensure high reliability and uptime, while ensuring all spaces comply with local health, safety, and building regulations. Your role will also involve leading the facilities management strategy, including managing preventative maintenance schedules, repairs, and capital expenditure planning for the properties. You will be responsible for managing relationships and performance of key vendors to ensure service level agreements are consistently met and cost-effectively negotiated. Furthermore, you will recruit, train, mentor, and manage a high-performing team of Community/Operations Managers and support staff, fostering a culture of service excellence, accountability, and continuous improvement. In terms of financial management, you will develop, manage, and track the operations budget for all sites, focusing on cost control without compromising service quality. You will approve and track operational expenditures, ensuring adherence to financial guidelines, and identify opportunities to enhance revenue through operational improvements or ancillary services. Collaborating closely with the Sales and Community teams, you will ensure that operational services directly support a best-in-class member experience and high retention rates. Establishing and monitoring service standards to address member inquiries, maintenance requests, and space-related issues promptly and effectively will be crucial for ensuring a positive member experience. **Qualifications Required:** - Proven experience in operations management, preferably in a similar industry - Strong leadership and team management skills - Excellent analytical and problem-solving abilities - Ability to work collaboratively with cross-functional teams - Knowledge of health, safety, and building regulations This is a full-time position with the benefit of cell phone reimbursement. The work location is in person. As an Operations Strategy & Efficiency Manager, your primary responsibility will be to develop, implement, and continuously refine Standard Operating Procedures (SOPs) for all operational aspects, including front-of-house services, facilities management, and day-to-day member support. You will monitor key operational performance indicators (KPIs) and utilize data analytics to identify areas for improvement, cost savings, and increased efficiency across all locations. Additionally, you will oversee the management of technology infrastructure to ensure high reliability and uptime, while ensuring all spaces comply with local health, safety, and building regulations. Your role will also involve leading the facilities management strategy, including managing preventative maintenance schedules, repairs, and capital expenditure planning for the properties. You will be responsible for managing relationships and performance of key vendors to ensure service level agreements are consistently met and cost-effectively negotiated. Furthermore, you will recruit, train, mentor, and manage a high-performing team of Community/Operations Managers and support staff, fostering a culture of service excellence, accountability, and continuous improvement. In terms of financial management, you will develop, manage, and track the operations budget for all sites, focusing on cost control without compromising service quality. You will approve and track operational expenditures, ensuring adherence to financial guidelines, and identify opportunities to enhance revenue through operational improvements or ancillary services. Collaborating closely with the Sales and Community teams, you will ensure that operational services directly support a best-in-class member experience and high retention rates. Establishing and monitoring service standards to address member inquiries, maintenance requests, and space-related issues promptly and effectively will be crucial for ensuring a positive member experience. **Qualifications Required:** - Proven experience in operations management, preferably in a similar industry - Strong leadership and team management skills - Excellent analytical and problem-solving abilities - Ability to work collaboratively with cross-functional teams - Knowledge of health, safety, and building regulations This is a full-time position with the benefit of cell phone reimbursement. The work location is in person.
