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5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As a passionate Vertical Head Sales focused on South India, your primary goal will be to drive retail counter sales with energy and vision. Your responsibilities will include maximizing counter share at dealer outlets through strategic sales tactics, influencing dealers to prioritize Sheenlac products, and training the team for impactful stakeholder engagement. You will be expected to craft strategies to enhance revenue and margins, while leveraging sales tools for efficiency. Your role will also involve combining fresh ideas, youthful energy, and a dynamic approach to lead with a big-picture mindset. Furthermore, you will inspire and mentor sales teams, providing clear metrics and strategic inputs for consistent performance. Upholding strict brand standards to deliver exceptional customer experience and reach will be crucial to ensure brand excellence. Ideally, you should have experience in FMCG or small retail, demonstrating a proven ability to scale operations effectively.,
Posted 20 hours ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
As an Assistant Manager in Business Development, you will play a crucial role in driving the Area revenues through effective sales process management for various products including DP, International, Retail, Cargo, and E-Retail. You will work closely with channel partners such as Regional Service Providers, Consolidators, FCCs, and OSCs to enhance revenue streams. Reporting to the Branch Manager, your primary responsibilities will include financial evaluation, operational management, and people leadership. In terms of financial responsibilities, you will be tasked with reviewing and monitoring the Area revenue performance, evaluating customer profitability, and tracking product-wise yields. It will be essential to identify any deviations from targeted numbers and develop plans to meet profitability targets. Operational duties will involve managing the entire sales process in the Area, ensuring adherence to Standard Operating Procedures, and implementing sales and marketing plans to drive revenues and market share. Your role will also include negotiating rates and service offers with customers, developing and retaining existing customer base, and enhancing revenue through channel partner development. Monitoring channel partner performance, achieving collection targets, and updating prospect details regularly will be critical aspects of your responsibilities. Additionally, you will provide direction, guidance, and support to the sales team to ensure effective discharge of duties and adequate staffing based on manpower requirements. Key Result Areas and Key Performance Indicators will be closely monitored to assess the growth in Area revenues, drive market growth, enhance revenues via channel partners, ensure timely collections, drive sales capability and adherence to processes, support new product development, maintain a performance-driven culture, and drive employee morale and engagement. Your success will be measured by the achievement of revenue targets, market share growth, channel partner performance, collection efficiency, sales productivity, and employee retention rates.,
Posted 1 day ago
0.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Title Asst.Mgr Business Development Function Sales Reporting to Head Branch Sales Purpose Drive the Area revenues through effective sales process management for all products (DP, International, Retail, Cargo, E-Retail) and revenue enhancement via channel partners (Regional Service Providers, Consolidators, FCCs, OSCs, etc.) Key Responsibilities Responsibilities Financial Review and monitor the Area revenue performance in terms of actual sales growth and profitability as against targeted numbers; Take appropriate steps to reduce deviations, if any Evaluate profitability of all Area customers and key accounts on a periodic basis; Identify issues, if any, and develop plans to meet the set profitability targets Track product-wise yields on a periodic basis; Identify issues, if any, and develop plans to meet the set yield targets Operational Manage entire sales process for the Area and drive revenues for all products (DP, International, Retail, Cargo, E-Retail) in the Area through the area sales teams Ensure adherence to Standard Operating Procedures (SOPs) by all sales teams and channel partners in the Area Implement sales and marketing plans (as per organization strategy) for driving revenues, market share and profitability of all products in the Area, in collaboration with the Branch Sales Team Negotiate rates & service offers with customers as per the set purviews, in consultation with Area head on case to case basis Develop & retain existing customers and achieve base targets set for the products on a monthly basis Ensure enhancement in revenue in the Area through development of channel partners Monitor channel partner performance, in terms of revenue generations, sales, profits, etc. generated from them on a regular basis and take corrective actions, if any Ensure that the Area achieves collections as per set logic remittance and DSO target Ensure updation of prospects details in saffire software package on a daily basis Communicate & interact with internal & external customers on service issues People Provide direction, guidance and support to employees within the sales team in the Area to help them discharge their duties effectively Ensure that the sales team in the Area is adequately staffed as per the manpower requirements Key Result Areas and Key Performance Indicators S.No Key Result Areas Key Performance Indicators Growth in Area Revenues % achievement on product-wise revenue and channel wise revenue targets in the Area (for all products) Achievement of yield targets (Yield / piece) for all products Drive Market Growth % increase in revenues from certain identified Industry Segments (e.g. Automotive, Life Sciences, etc.) / identified customers within the Area Drive enhancement in revenues via channel partners in the Area Revenue targets achieved as per plan through RSPs and other channel partners Ensure timely collections for the Area Logic Remittance target Account Receivables (% reduction in receivables in excess of 60 days, 90 days, 150 days) Drive Sales capability, productivity and adherence to process Adherence to Sales KPIs Ensure Effective Development of New Products Support in new Product Development and launch in Area as per plan Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Drive employee morale and engagement Employee Attrition (%) Show more Show less
Posted 3 days ago
3.0 - 8.0 years
9 - 12 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication
Posted 4 days ago
5.0 - 10.0 years
0 Lacs
kochi, kerala
On-site
You will be joining our premier business consulting practice in a pivotal role that requires both technical excellence and strategic acumen. This is a unique opportunity to drive transformational financial outcomes for high-profile clients while architecting the financial foundation of our growing consultancy. Located in Kochi, Kerala, with a hybrid work model of 3 days monthly at our Palrivattom Office, you will be employed full-time in a permanent position. As a Senior Professional with 5-10 years of experience, you will play a crucial role in our firm that specializes in delivering sophisticated financial solutions and strategic insights to organizations across diverse industries. Your responsibilities will include designing and implementing comprehensive financial models, conducting risk assessments, providing senior-level financial counsel to client leadership teams, and leading high-stakes financial consulting engagements. You will also drive budget development, forecasting accuracy, performance monitoring, business intelligence development, and operational optimization. To be considered for this role, you must hold at least one of the following advanced qualifications: Chartered Accountant (CA), Master of Commerce (M.Com) with specialization in Finance/Accounting, Cost and Management Accountant (CMA) certification, Association of Chartered Certified Accountants (ACCA), or a Doctoral degree (PhD) in Commerce, Finance, or Accounting. Additionally, you should have 3-7 years of progressive experience in financial management, corporate finance, or management consulting. Your technical competencies should include advanced financial modeling skills, expertise in strategic financial analysis, risk management, business acumen, and proficiency in technology tools such as ERP systems and BI tools. You should also possess executive presence, analytical rigor, strategic thinking, and leadership qualities. In return, we offer opportunities for professional growth, leadership development, industry exposure, continuous learning, a flexible hybrid work model, a collaborative work culture, an innovation focus, and performance recognition. We are an equal opportunity employer committed to diversity, inclusion, and professional excellence. If you are a qualified candidate with the required skills and experience, we encourage you to apply for this full-time position that offers a competitive compensation structure and a merit-based advancement system.,
Posted 1 week ago
6.0 - 10.0 years
0 Lacs
maharashtra
On-site
As the Regional Head of Zaggle Account Management, located in Mumbai, Bengaluru, New Delhi / Noida / Gurugram, you will report to the Business Head of ZAM. Your primary responsibility will be to build strategic relationships with key decision-makers in the accounts, including Middle and Senior management, and CXOs. You will drive revenue enhancement through effective account management, upselling, cross-selling, and retention of existing revenue. You will collaborate with the customers" cross-functional teams to ensure the achievement of business targets and meet customer expectations. Working with various horizontal functions like HR, Finance, Operations, Engineering/ Technology, and Product, as well as other business units, will be crucial to ensuring a seamless customer experience. Ensuring target achievement on various parameters like Contracts, Users, Revenues, Cost of Acquisition, Profitability, New Account identification, and Churn control for each assigned account will be part of your role. Drawing out the annual strategy, brainstorming new revenue growth strategies, and executing objective plans will be essential. Continuous improvement in key metrics like Net Promoter Score, customer retention ratios, and increasing share of profits by identifying opportunities and proposing new products or services to clients are key responsibilities. Active engagement in account planning activities, updating opportunity management and customer account plans regularly, and focusing on value-based selling will be critical. You should have a strategic mindset with experience in selling to large/enterprise institutions and a background in Business Development, Solution selling, and Concept selling. The ability to accurately forecast pipeline performance, exposure to Account-based Marketing, Competitor displacement, and nurturing sales techniques, as well as a data-driven and strong research-oriented approach, will be required. Qualifications for this role include 6+ years of experience in Solution/Consulting/SAAS and/or ERP/Financial Services based Sales/BD, preferably in large Enterprise Solutions. You should have experience in handling large and strategic accounts, building and managing high-performance teams, and a history of achieving or exceeding sales targets. A willingness to travel up to 40% of the time and demonstrated capability in Key Account planning and management are essential. A degree from a reputed Business school (MBA preferred) and experience in the Start-up ecosystem or growth-stage companies will be advantageous. Personal attributes such as being bold, ambitious, and a go-getter, having an analytical and number-driven mindset, ownership, excellent networking and relationship-building skills, commercial acumen, and a new age consultative selling approach are key competencies required for this role. You should also have a customer service orientation, value-based approach, and the ability to work in a high-energy, fast-paced environment while carving your path to success.,
Posted 1 week ago
2.0 - 4.0 years
3 - 3 Lacs
Ambattur, Avadi
Work from Office
About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the worlds leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About the Role: The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Requirements Job Responsibilities: To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required. Keeps customers informed about the progress of their complaints and provides timely answers and solutions. Analyzes complaint trends to identify areas for improvement. Provide ongoing support to clients. Track and monitor client engagement while offering updates and actionable recommendations. Addresses and resolves client inquiries, concerns, and feedback. Tracks service plans and delivery schedules for top clients. Shares weekly, fortnightly, and monthly updates with clients to ensure transparency and alignment. Maintains accurate and up-to-date client records, demonstrates a strong understanding of industry best practices for service delivery schedules, and efficiently manages operations to adapt to evolving requirements and customer needs by reorganizing processes as necessary. Tracks key performance metrics to measure success. Key Result Areas: Customer Issue Resolution Trend Analysis Operational Efficiency Client Engagement & Support Service Coordination & Delivery Competencies (Skills essential to the role): Effective communication skills Accountability Self-motivated Collaboration Organised Problem-solving skills Educational Qualification / Other Requirement: Graduation Languages: Local Language and English 1- 2 years of customer handling experience (B2B/B2C) Role Type / Key working relationships: Individual Contributor Internal team External stakeholders Benefits What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a key member of the team, you will be responsible for various aspects of business planning and operations to ensure the successful delivery of services. You will work closely with the Account Manager to identify new areas of growth and coordinate the planning and review of people, infrastructure, and technology requirements with the transition team. Your role will involve reviewing and finalizing contractual processes, including SOW and MSA sign-offs, as well as training and certification methodologies to ensure the right skilling of the engagement. In addition, you will be involved in coordinating resource deployment, identifying training needs for development across domain operations and behavioral aspects, and preparing internal and external governance models for monitoring contractual compliance, employee engagement, performance, and relationship health. You will also play a key role in talent planning by creating scorecards, career development plans, and succession planning for direct reportees to ensure sustainable employee engagement and motivation. Your responsibilities will also include conducting monthly financial reviews, identifying opportunities for work redesign and resource optimization to meet or exceed internal financial goals, and validating business cases for revenue enhancement within existing service lines. Furthermore, you will engage with key client stakeholders to identify areas of improvement and commit resources to enhance customer satisfaction. To excel in this role, you should have a strong domain knowledge in areas such as F A RTR AP AR FP A. Additionally, preferred skills for this position include leadership abilities in BPM at JL7B level.,
Posted 1 week ago
3.0 - 8.0 years
5 - 10 Lacs
Mumbai
Work from Office
We are seeking a dynamic and results-driven Real Estate Sales Team Leader to lead and manage the sales performance, and overall profitability of our branch. The ideal candidate will be responsible for driving revenue growth, , and ensuring the teams success in achieving sales targets. This role requires strong leadership, financial acumen, strategic thinking, and an in-depth knowledge of the real estate market. Key Responsibilities: Sales Leadership: Drive and manage sales efforts to meet or exceed revenue targets and KPIs. Mentor and guide the sales team, providing coaching and support to improve performance and close deals. Monitor market trends and competitor activities to stay ahead and adapt sales strategies accordingly. Develop and implement strategies to achieve sales targets and increase market share. Ensure consistent customer satisfaction and retention through excellent service delivery. Team Development: Recruit, train, and retain top-tier real estate agents and staff, ensuring high levels of productivity and morale. Foster a positive and motivated work environment that encourages teamwork, collaboration, and high performance. Conduct regular performance reviews and implement corrective actions to improve individual and team outcomes. Client Relations & Networking: Build and maintain strong relationships with key clients, investors, and other stakeholders. Represent the branch at industry events, networking sessions, and community outreach programs to drive brand visibility and generate new business. Prepare and present detailed reports to senior management regarding sales performance, market trends Qualifications & Skills: Bachelor's degree or Masters degree preferred. Proven experience as a Sales Manager in Real Estate Sales or in any domain , with a track record of successfully managing sales teams responsibilities. Strong understanding of real estate markets, trends, and customer needs. Excellent leadership, communication, and negotiation skills. Exceptional financial acumen Ability to develop and execute sales strategies that align with corporate goals. Proficiency in CRM software and Microsoft Office Suite. Ability to work under pressure and adapt to changing market conditions. Preferred Experience: 5+ years of experience in sales management , with at least 2 years in a leadership role. Experience in high-end residential, commercial, or mixed-use real estate is a plus. Demonstrated ability to lead a team to exceed sales goals and maintain profitability. Compensation: Competitive salary and performance-based incentive Opportunity for career advancement in a growing organization. How to Apply: Interested candidates are invited to submit their resume and cover letter outlining their relevant experience and qualifications to priyanka.adhikary@360realtors.com or 9967669794
Posted 2 weeks ago
10.0 - 14.0 years
0 Lacs
pune, maharashtra
On-site
As an Operations & Delivery Leader in the Finance & Accounting (F&A) domain with over 10 years of experience in BPO/Shared Services F&A Operations, you will play a crucial role in leading a multi-process engagement. Your responsibilities will include partnering with Account Managers for business planning & review, coordinating transitions, managing operations, planning governance frameworks, talent planning, financial management, resource optimization, revenue enhancement, and client engagement. In the role of Operations & Delivery Leader, you will work closely with Account Managers to develop account plans, identify growth areas, and ensure alignment. Transition coordination will involve planning infrastructure, technology, and people requirements, reviewing SOWs and MSAs, approving training methodologies, and ensuring readiness. Your role will also encompass operations management, where you will coordinate resource deployment, identify training needs, and ensure compliance with targets. Governance planning will involve creating and implementing internal and external frameworks for monitoring contractual compliance, employee engagement, and performance. As part of talent planning, you will create and cascade scorecards, develop career paths, and succession plans for direct reports. Financial management responsibilities include conducting monthly reviews with BU heads, ensuring profitability, and budgetary alignment through resource optimization. Resource optimization will involve identifying opportunities for work redesign, staff mix, and shift optimization to meet financial targets. Revenue enhancement will require validating and preparing business cases for expanding services within client accounts. Client engagement & CSAT responsibilities will involve engaging with key client stakeholders to enhance customer satisfaction. Your domain expertise should include strong hands-on experience in Record to Report (RTR), Accounts Receivable (AR), and Financial Planning & Analysis (FP&A) areas. Your role as an Operations & Delivery Leader will be critical in driving operational excellence and delivering value to the organization and its clients.,
Posted 2 weeks ago
12.0 - 20.0 years
75 - 125 Lacs
Bengaluru, Delhi / NCR, Mumbai (All Areas)
Work from Office
Lead entire digital marketing initiatives which include - Growth Marketing - Performance Marketing - Marketing Strategy & Brand - Customer Acquisition
Posted 3 weeks ago
3.0 - 5.0 years
2 - 6 Lacs
Thane
Work from Office
Lead generation . Develop and execute a comprehensive lead generation strategy to attract potential clients along with Marketing and internal team. Identify and leverage appropriate channels such as social media, content marketing, paid advertising, and partnerships! Monitor industry trends and competitor activities to refine the lead generation approach Lead segmentation and qualification Collaborate with marketing and sales teams to establish clear criteria for qualified leads. Collaborate with Analytics team to get the lead scoring system to prioritize and segment leads based on their potential value and readiness to convert. Implement an effective lead nurturing process to engage and educate prospects over time. Sales Funnel optimization and Revenue enhancement Analyze the sales funnel stages and identify bottlenecks or areas of improvement Optimize each stage of the funnel for higher conversion rates, addressing pain points and objections. Help to conduct A/B test landing pages, email campaigns, and other conversion points to enhance effectiveness. Track the conversions done through the lead and manage the Life cycle of these customers . Data Analysis and Optimization Track and analyze key metrics related to the lead funnel's performance, such as conversion rates, engagement rates, and ROI.Generate regular reports to provide insights into the effectiveness of different strategies and tactics. Use data-driven insights to make informed decisions and adjust strategies as needed. Technology and Automation &Communication Implement marketing automation tools to streamline lead nurturing and communication processes. Stay up-to-date with the latest marketing technologies and tools to enhance efficiency and effectiveness. Stay informed about industry best practices, emerging trends, and changes in customer behavior. Proactively suggest and experiment with innovative strategies to improve the lead funnel's performance. Ensure proper integration between different systems to maintain a seamless flow of data. Collaboration with Internal and LOB stake holders Collaborate with the internal stake holders ,External vendors ( CC) and the LOB stake holders for issuance /Disbursement of cases at each stage of the Lead/Sales Funnel
Posted 3 weeks ago
2.0 - 3.0 years
6 - 7 Lacs
Bengaluru
Work from Office
Join our team as the expert you are now and create your future. Position Summary As a Healthcare Consulting Analyst, you will have the opportunity to engage in meaningful, impactful, and challenging work. Through use of innovative problem solving and analytical thinking, you will collaborate with team members to propose unique solutions for a wide range of clients across the Healthcare Industry. Joining the Huron team means that you ll help our clients stabilize business operations today and create tomorrow s growth by implementing revenue enhancement and cost containment programs, upgrading technology systems, creating stronger leaders, and improving outcomes for patients. External Job Title: Consulting Analyst, Healthcare Practice: Healthcare Level: Analyst Location: Bangalore Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Position Summary As a Healthcare Consulting Analyst, you will have the opportunity to engage in meaningful, impactful, and challenging work. Through use of innovative problem solving and analytical thinking, you will collaborate with team members to propose unique solutions for a wide range of clients across the Healthcare Industry. Joining the Huron team means that you ll help our clients stabilize business operations today and create tomorrow s growth by implementing revenue enhancement and cost containment programs, upgrading technology systems, creating stronger leaders, and improving outcomes for patients. RESPONSIBILITIES: As a Healthcare Consulting Analyst, some of your responsibilities may include: - Analyzing quantitative and qualitative data; communicating synthesized results to senior internal team members - Conducting metric analyses and distributing reports - Supporting project kick off activities - Preparing meeting materials and notes - Collaborating with internal team members during projects, including presenting key takeaways, communicating project updates, and organizing overall project logistics - Updating workplans to support overall project timelines CORE QUALIFICATIONS: - Bachelors degree required - 2 to 3 years relevant project implementation or process improvement experience in a team-based environment, preferably within healthcare operations or consulting - Proficient in Microsoft office (Word, PowerPoint, Excel) - Strong written and verbal English skills - Effective critical thinking, problem-solving, and analytical skills; attentive to detail - Located in or near Bangalore; role requires individual in office Position Level Senior Analyst Country India
Posted 3 weeks ago
10.0 - 18.0 years
30 - 45 Lacs
Chandigarh
Remote
Customer Success Center of Excellence Lead About the Role: Trantor delivers post-sales Customer Success as a Service for enterprise B2B SaaS companies, helping our clients drive Net Revenue Retention (NRR) growth and reduce churn through scalable, high-impact engagement. We are looking for a highly motivated and experienced Customer Success Center of Excellence Leader to join our growing organization. You will be responsible for shaping and executing the customer success delivery strategy , leading and mentoring a team of CSMs and CSEs, and driving excellence through best practices and continuous improvement . Your goal will be to create a proactive, value-led experience that enhances customer satisfaction, product adoption, and long-term retention. Key Responsibilities: Strategic Leadership: Define and implement the Customer Success delivery strategy aligned with client organizational goals. Drive initiatives that improve customer lifecycle management, product adoption, renewals, and expansion opportunities. Collaborate with post-sales practice leadership to design and execute strategies that support customer retention, adoption, and satisfaction. Work cross-functionally with practice leadership, team leads, Support, and L&D to align teams around a unified customer journey and consistent value delivery. Analyze customer data (NPS, CSAT, Churn, usage, retention, etc.) and provide actionable insights to the CS team and leadership. Team Building & Upliftment: Lead, mentor, and inspire a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) Develop career paths, training programs, and coaching plans to foster professional growth. Build a culture of accountability, empathy, customer obsession, and continuous learning. Identify and close skill gaps within the team. Best Practices & Process Optimization: Establish and document customer success best practices, playbooks, and engagement models. Drive process improvements to enhance delivery efficiency, enable data-driven decision-making, and support scalable reporting across the customer lifecycle. Implement tools and systems to support team workflows, such as CRM, CS platforms, and analytics. Design scalable health check frameworks and proactive risk mitigation strategies to support customer retention and success. Support QBRs and executive reporting with data-driven narratives and insights. Develop regular dashboards and reports for CS leadership to monitor customer health, risk, and renewal forecasts. Requirements: 10+ years of experience in Customer Success or related customer-facing roles, including 2+ years in a leadership or managerial capacity. Demonstrated success in leading high-performing, customer-facing teams with a focus on retention, satisfaction, and growth. Prior experience managing Customer Success Engineers (CSEs) is highly preferred. Strong technical aptitude, with hands-on experience or understanding of Cybersecurity and/or Database technologies considered a major advantage. Familiarity with Professional Services delivery models is a strong plus. Proven ability to leverage data and analytics to inform decisions, drive strategy, and measure success. Exceptional communication, interpersonal, and conflict resolution skills, with a customer-centric mindset. Experience with customer success operations frameworks and technology stacks including platforms such as Gainsight, Totango Proficiency in CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or similar tools. Strategic thinker with the ability to execute tactically and drive initiatives end-to-end. Comfortable working with global or multi-regional customer bases and navigating diverse cultural dynamics.
Posted 3 weeks ago
5.0 - 8.0 years
15 - 30 Lacs
Bengaluru
Work from Office
Position : Customer Success Manager US B2B SaaS Location: Bangalore (HSR Layout) Time Zone - Night Shift (Hybrid Model) Experience: 5+ years in US Process Salary : Negotiable Job Description : What You'll Do Be the face of the company post-sale leading customer relationships and ensuring ongoing value delivery. Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close. Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption. Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in. Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset. Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives. Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust. Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience. Continuously gather product feedback and market insights to help shape our roadmap. What We're Looking For Minimum 5 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market. Proven track record managing mid to high ACV accounts ($60K$200K) with strong stakeholder engagement. Strong background in engineering services sales, SaaS, or AI-driven business solutions. A mindset defined by customer obsession, speed, and ownership you go the extra mile. Excellent communication, relationship-building, and organizational skills. Bonus: Experience working with AI-powered products or in fast-paced startup environments. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -
Posted 3 weeks ago
5.0 - 10.0 years
6 - 12 Lacs
Patna, Lucknow, Ranchi
Hybrid
Roles and Responsibilities: Government Sales/ Government Business/ Tendering Knowledge Leads Generation from New and Existing Clients (Government & Private) Travelling to Different Cities and States of India to meet new Clients for Business Generation To be able to resolve client queries and provide solutions to aid them in their procurement Manage your client base through excellent follow up on leads for existing and New Clients Understanding Requirement of Clients & Sending Quotations and Follow Up for Closure Payment follow up for Sales order (Private and Government Clients) Existing client relationship and generating order from them To participate in the Government Tender Procedure correctly with correct documents Desired Candidate Profile: BE degree is preferred with Experience of min 4-5 yrs as Sales Engineer MBA in Sales and Marketing is preferred Excellent Communication Skills and Knowledge of MS Office Candidate should have experience in dealing with Government clients Tendering experience and getting government orders is desired Should be enthusiastic to travel across India for client and dealer reach Should be able to compute basic engineering problems Job Benefits & Perks Remuneration will be Rs. 6,00,000/- to Rs. 12,00,000/- per annum depending on Education Qualification and Work Experience Candidate will be added into the Company's Incentive Scheme after 1 Year where the candidate gets a chance to earn Incentives more than the Monthly Salary based on the Business Generated
Posted 3 weeks ago
5.0 - 10.0 years
40 - 50 Lacs
Bengaluru
Work from Office
We are seeking a highly skilled and experienced category manager/program manager to drive profitability initiatives across WW teams through RBS MVR team. The candidate will be responsible for driving profitability initiatives across the organization, providing expert analysis, and developing strategies to enhance overall performance. The role will focus on identifying opportunities to reduce Cost to Serve for our vendors and Amazon. The leader will also identify business and operations leakages, work with marketplace teams to eliminate waste. 1. Conduct in-depth profitability analyses across various business units, selling partner accounts, and customer segments 2. Develop and implement profitability models and methodologies to support decision-making processes 3. Identify areas for cost reduction and revenue enhancement, proposing actionable recommendations to senior leadership 4. Collaborate with cross-functional teams to drive profitability improvement initiatives 5. Design and maintain key performance indicators (KPIs) related to profitability and efficiency 6. Lead training sessions and workshops to educate stakeholders on profitability concepts and best practices About the team The vision of the RBS MVR team is To have zero unmanaged vendors by identifying, empowering and scaling the next generation of high-impact vendors ensuring we provide customers (shoppers) with relevant selection, lowest prices and faster delivery, while driving sustainable profitability. We will achieve this by establishing tailored partnership models (leveraging people, process and tech interventions) across the vendor lifecycle, to elevate even our newest vendors to grow, while eliminating under-performance and bad actors. 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements 2+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Posted 3 weeks ago
3.0 - 4.0 years
4 - 8 Lacs
Mumbai
Work from Office
About the location: In the heart of Worli - the business hub of India s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brands first hotel in India, Four Seasons Hotel Mumbai echoes Powerhouse Luxury in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function: Plan, organize, control and direct the work of employees of the Roof Top Bar while ensuring guest satisfaction. Provide technical guidance on beverage products and service for the other bars of the F&B operation. Role and Responsibilities Builds a motivated and skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes. Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees continuous development and personal growth Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals. Prepares annual plans and forecasts, consistently monitors and manages budgetary goals Ensures high quality guest service in his/her area, is highly visible and actively participates in service; assists in taking and serving orders Achieves revenue and profit targets; proposes revenue enhancement and cost management ideas to senior management Engages in the marketing of his/her outlet; participates in the drafting and implementation of the Food & Beverage marketing plan; initiates discussions on menu mix with senior Food & Beverage management; drives up sellingprograms Engages in guest interaction in a sensitive and appropriate manner; creates personalized experiences; establishes a network of regular guests and keeps relevant and accurate records Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes Hotel s services and products Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur Organize the beverage system, direct and supervise employees working with beverages and evaluate the overall effectiveness of the system. Plans and executes events in cooperation with PR, Sales & Marketing. Proposes menus and wine recommendations to event organizers. Continuously develops his/her culinary and wine knowledge; conducts food and wine tastings for colleagues, instills excitement and passion for international cuisines and wines in his/her team. Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification Maintains an organized administration of departmental and personnel records, including rostering and leave planning. Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited Provides regular and fair performance feedback to employees, formally and informally as appropriate Is seen as a hands-on leader, assists employees in crunch times; Walks the talk Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply Promotes and ensures a safe working environment Performs pre- and post-service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers. Is highly sensitive to guest preferences; ensures the departments guest history is up to date and relevant Executes sales and marketing activities; conducts and evaluates routine sales analysis and competitive pricing surveys; keeps abreast of F&B trends and new developments in the market; submits recommendations to F&B management. Assists in the management of the Hotels wine list. Ensures adherence to cashiering and control procedures; maintains a clean POS database. Is proficient in the costing of menu and beverage list items including buffets; is able to determine and analyze gaps between actual and potential food & beverage costs as well operating expenses. Manage the Bar Operations in a structured and efficient manner by ensuring a seamless meeting experience for all guests. . IS creative in developing engaging events at the Bar. Performs any additional duties as assigned Skills and Abilities: Has 3 - 4 years of relevant experience l in a 5-star hotel/resort Possesses aptitude, management skills and upward mobility Must have prior Mixologist experience. Possesses business acumen, well developed guest PR skills and personal flair Has a well-developed interest in food and wines; has undergone professional training in food and Wine knowledge; is a foodie
Posted 3 weeks ago
3.0 - 8.0 years
9 - 12 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication
Posted 3 weeks ago
3.0 - 5.0 years
4 - 6 Lacs
Goregaon, Mumbai (All Areas)
Work from Office
Goregaon, Mumbai 3+ Yrs Exp looking for skilled Performance Marketing Exe to lead & optimize paid marketing campaigns 3 years of hands-on exp in performance marketing, Pref Background: Exprience in B2B eCommerce D2C industry CTC- 3.5 LPA TO 5.5 lpa
Posted 4 weeks ago
11.0 - 21.0 years
12 - 22 Lacs
Aurangabad, Mumbai (All Areas)
Work from Office
sales Head required for a MNC from paper industry Qualification- Any graduate Exp- min 12 yrs in kraft paper, core board, thermal paper Salary- 12 lacs to 24 lacs Location- Mumbai, Aurangabad (Maharastra)
Posted 1 month ago
3.0 - 8.0 years
5 - 10 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Job description We are seeking a dynamic and results-driven Real Estate Sales Team Leader to lead and manage the sales performance, and overall profitability of our branch. The ideal candidate will be responsible for driving revenue growth, , and ensuring the teams success in achieving sales targets. This role requires strong leadership, financial acumen, strategic thinking, and an in-depth knowledge of the real estate market. Key Responsibilities: Sales Leadership: Drive and manage sales efforts to meet or exceed revenue targets and KPIs. Mentor and guide the sales team, providing coaching and support to improve performance and close deals. Monitor market trends and competitor activities to stay ahead and adapt sales strategies accordingly. Develop and implement strategies to achieve sales targets and increase market share. Ensure consistent customer satisfaction and retention through excellent service delivery. Team Development: Recruit, train, and retain top-tier real estate agents and staff, ensuring high levels of productivity and morale. Foster a positive and motivated work environment that encourages teamwork, collaboration, and high performance. Conduct regular performance reviews and implement corrective actions to improve individual and team outcomes. Client Relations & Networking: Build and maintain strong relationships with key clients, investors, and other stakeholders. Represent the branch at industry events, networking sessions, and community outreach programs to drive brand visibility and generate new business. Prepare and present detailed reports to senior management regarding sales performance, market trends Qualifications & Skills: Bachelor's degree or Masters degree preferred. Proven experience as a Sales Manager in Real Estate Sales or in any domain , with a track record of successfully managing sales teams responsibilities. Strong understanding of real estate markets, trends, and customer needs. Excellent leadership, communication, and negotiation skills. Exceptional financial acumen Ability to develop and execute sales strategies that align with corporate goals. Proficiency in CRM software and Microsoft Office Suite. Ability to work under pressure and adapt to changing market conditions. Preferred Experience: 5+ years of experience in sales management , with at least 2 years in a leadership role. Experience in high-end residential, commercial, or mixed-use real estate is a plus. Demonstrated ability to lead a team to exceed sales goals and maintain profitability. Compensation: Competitive salary and performance-based incentive Opportunity for career advancement in a growing organization. How to Apply: Interested candidates are invited to submit their resume and cover letter outlining their relevant experience and qualifications to priyanka.adhikary@360realtors.com or 9967669794
Posted 1 month ago
3.0 - 8.0 years
6 - 13 Lacs
Noida
Work from Office
Sales& Retention profile required apply for Noida pan India travel. Execute aggressive sales plans & achieve the sales targets in named accounts. Automation Industry, Mitsubishi/Schindler/ Rockwell/Siemens/PLC/DCS/SCADA/VFD Required Candidate profile Location Noida required Travel pan India. Execute sales plans & achieve the targets. Industrial Automation Mitsubishi/Schindler/ Rockwell/Siemens make PLC/DCS/SCADA/VFD sales exp
Posted 1 month ago
10.0 - 15.0 years
40 - 60 Lacs
Bengaluru
Work from Office
Business Head- EdTech - Bangalore Role: Role is to lead the growth function, performance marketing and sales funnel with a core B2C focus. - Build and mentor a high-performing Revenue team, fostering a culture of excellence, ownership, and continuous learning. - Lead the Sales team to exceed revenue targets by building robust pipelines and closing high-quality leads. - Develop and execute a comprehensive revenue strategy that integrates sales, marketing, and branding efforts to achieve growth targets. - Define KPIs and benchmarks to measure success across campaigns, channels, and sales performance. - Collaborate with cross-functional teams to align revenue goals with overall business objectives, approaching challenges with an entrepreneurial spirit. - Shape and evolve the brand to position it as a global leader. - Drive consistent messaging and a compelling narrative across all channels and touchpoints, being actively involved in crafting and delivering messages. Desired Profile: - MBA or equivalent degree in Marketing, Sales, or Business Administration. - 10+ years of progressive experience in sales and marketing leadership roles, with a proven track record in revenue generation. - Experience in performance marketing - Experience in B2C companies, having handled growth and revenue targets, with an expertise in leading marketing and sales teams. - Prefer candidates from Edtech / Online Education / E-learning / Consumer Business. - Startup experience preferred. - Deep understanding of performance marketing, SEO, branding, and digital marketing analytics. - Exceptional sales acumen with expertise in managing pipelines, forecasting, and closing deals.
Posted 1 month ago
1.0 - 4.0 years
2 - 4 Lacs
Pune
Work from Office
Casagrand is seeking a proactive and customer-focused Customer Retention Executive for its Pune operations. The ideal candidate will be responsible for building strong relationships with existing customers, ensuring their satisfaction, resolving concerns promptly, and reducing attrition. This role is vital in maintaining brand loyalty and enhancing customer experience throughout the post-sales process. Key Responsibilities: Serve as the primary point of contact for existing customers post-booking. Address customer queries, concerns, and grievances in a timely and professional manner. Build trust and rapport with customers through regular communication and proactive support. Monitor customer satisfaction levels and work on feedback-based improvement initiatives. Coordinate with internal departments (sales, projects, CRM, legal) to ensure timely resolution of issues. Follow up with disengaged or at-risk customers and implement retention strategies. Assist in organizing customer engagement events and loyalty programs. Maintain updated records of interactions and resolution in the CRM system. Track, analyze, and report customer retention metrics and suggest improvements. Desired Candidate Profile: Graduation in any discipline (MBA/PG preferred). 14 years of experience in customer relationship/customer service roles; real estate experience is an added advantage. Excellent verbal and written communication skills. Strong conflict resolution and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Proficiency in MS Office and CRM tools. Language Proficiency: English, Hindi, Marathi
Posted 1 month ago
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