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Sukino Healthcare
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Manager Center Operations

Manager Center Operations

Sukino Healthcare

6 - 10 years

8 - 12 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

mis reporting diagnostics senior management revenue enhancement healthcare management budgetary control customer service cost recruitment support lead

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Category:

Center Manager Manager Center Operations

Job Type:

Full Time

Job Location:

Bangalore Kochi

Qualification:

MHA / MBA Healthcare Management

Experience:

6 to 10 Years

Act as the lead and single point of contact for patient care services provided at the center.
Establish and maintain budgetary control and ensure cost optimization across functions.
Address and resolve patient issues related to their stay, including handling escalations and communication with families.
Maintain dashboards / MIS / reports for prompt and accurate reporting to management.
Coordinate with the sales team to support lead closures and conversions at the center.
Ensure seamless coordination with internal teams to deliver patient services.
Liaise with diagnostic centers and hospitals for required tests or consultations, and facilitate patient movement as required.
Conduct daily rounds to ensure smooth functioning of all floors, close gaps, and ensure proper documentation.
Ensure billing accuracy and timely collections; explain bills to families when required.
Develop, train, and implement customer service processes and protocols in line with organizational policies.
Deploy the right manpower resources, including recruitment, training, coaching, and staff evaluations.
Escalate relevant issues for timely senior management intervention.
Implement customer feedback mechanisms and coordinate with cross-functional teams for improvements.
Establish performance metrics, KRAs, and targets for staff; review regularly.
Drive cost-effectiveness, revenue enhancement, productivity, and profitability of the center.
Hold complete P&L responsibility for the center.

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