Client Services Analyst - Quality Service

1 - 5 years

3 - 7 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Client Services Analyst is expected to match and deliver to meet the changing needs of the clients that continually upscale the demands of value from quality monitoring. Assist in standardizing and streamlining the flow of information for their assigned client(s). Attend client concerns; facilitate communication and resolution between various internal management entities.
What Youll Do:
Learn the client s business, product, processes, intent and influences
Create and ensure the timely completion of final presentation and dashboards delivery in accordance with the service-level agreement
Identify and calibrate to stay updated on client s core business objectives
Create and maintain a strong working rapport with the client
Understand needs and desires of the client and move to meet those needs in a proactive manner
Identify and deliver nuggets of actionable value and its ongoing behavior through evaluations
Run analysis to prepare and provide business impact and future returns post suggested change and/or improvements
Be responsive. Acknowledge & own client requests/wants. Offer ideas. Suggest alternatives. Help them improve their business
Establish a channel of open communication and maintain regular contact with clients and its users
Assist the clients with items that are over and above the usual. Continually finding ways to delight your clients and maintain a focused eye to strengthen partnership
Identify revenue enhancement/growth opportunities
What Were Looking For:
Why Join Us?
  • Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
  • Comprehensive Training : We offer extensive paid training to ensure you re equipped for success.
  • Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections.
  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
  • Rewarding Work: Help businesses grow while making a real difference in people s lives!

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Bill Gosling logo
Bill Gosling

Customer Service Outsourcing

Winnipeg

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