Senior Operations Manager

Lead Global Operations for a Fast-Growing Consumer Brand

Are you an experienced supply chain leader ready to drive efficiency and lead a high-performing team across continents?

What You Need to Know:

• Title:

  Senior Operations Manager

• Schedule:

  Full-time | 40 hours/week | 8AM–5PM EST, Monday–Friday (with a 1-hour lunch break)

• Location:

  Remote (India preferred)

Ready to take ownership of a global supply chain and fulfillment ecosystem?

Senior Operations Manager

India

Key Responsibilities:

• Serve as the primary point of contact for 2+ copackers and a third-party logistics provider (3PL)
• Manage approximately 50 SKUs through their full lifecycle within an ERP system, including setup, forecasting, purchase orders, production planning, and delivery
• Source and negotiate with suppliers for both finished and unfinished goods (e.g., merchandise, packaging)
• Oversee fulfillment operations for both B2B and B2C orders, ensuring accuracy and timeliness
• Partner with executive leadership on audits, product testing, and QA compliance
• Build and maintain forecasting and demand planning systems using data and technology
• Lead and develop a small operations and customer support team (currently one full-time and two part-time team members)
• Coordinate effectively with Sales to align operational and business priorities
• Communicate via Slack, Zoom, Loom, Notion, and Gmail to manage both internal and external relationships

Must-Have Experience:

all

• Experience working for at least one

  Consumer Packaged Goods (CPG)

  brand with both

  B2B and B2C

  business lines
• Direct oversight of

  1+ 3PLs

  and

  2+ manufacturers

  (copackers)
• Intermediate to advanced proficiency in

  Shopify

  , including Products, Collections, Analytics, and Inventory
• Strong skills in

  Google Sheets or Excel

  for operations tracking, forecasting, and planning
• Advanced proficiency in at least one ERP system such as

  Settle

  ,

  NetSuite

  ,

  Odoo

  , or

  Sage

• Prior experience as a

  team lead or frontline manager

  for a team of two or more

Preferred Qualifications:

• Experience working with a

  Food or Beverage

  brand targeting the

  U.S. market

• Hands-on experience with

  Settle ERP

• Familiarity with tools such as

  Finaloop

  ,

  Ramp

  ,

  Gorgias

  ,

  Hubspot

  ,

  Zendesk

  , and

  Gusto

• Comfort using tools like

  Notion

  ,

  Slack

  , and

  ChatGPT

  for documentation and communication

Key Traits and Soft Skills:

• Ownership mindset:

  Takes full responsibility for tasks, resolves issues proactively, and contributes ideas for continuous improvement

• Strong organizational skills:

  Stays ahead of deadlines and ensures leadership has visibility into key details

• High responsiveness:

  Able to communicate quickly during working hours, especially when time-sensitive issues arise

• Sound judgment:

  Capable of making data-informed decisions and knowing when to escalate

• Influence and communication:

  Able to collaborate effectively across departments and with external vendors

Additional Details:

• This is a

  full-time

  position
• Candidates must

  not engage in employment or consulting work with any other organization

• PTO is provided for all

  local holidays

  , plus

  an additional two weeks

  of paid time off after a

  3-month probationary period

• Flexibility is available for the right candidate, and the role offers meaningful ownership and growth