Senior Operations Analyst

Job Description

Position: Senior Operations Analyst Location: Remote (Work From Home) Experience: 2–4 years (preferred) Industry: EdTech / Operations / Sales Enablement About the Role We are looking for a results-driven Senior Operations Analyst to join our dynamic team at Unacademy. The ideal candidate will bring strong technical expertise, analytical thinking, and operational problem-solving to support and scale our sales and business processes. Key Responsibilities Build and manage dashboards using Data Visualization tools. Design and automate data workflows using Google Sheets, Advanced Excel, and App Script. Create and manage Google Forms and operational data collection tools. Collaborate closely with the Sales team to streamline operations and drive insights. Analyze performance metrics and generate reports to support strategic decisions. Manage and resolve sales escalations with speed and accuracy. Maintain and optimize CRM tools (preferably LeadSquared). Ensure clear stakeholder communication and timely project updates. Identify bottlenecks, propose solutions, and drive operational efficiency. Required Skills & Qualifications Bachelor’s degree in Engineering, Computer Science, or a related technical field. 2–4 years of experience in operations, analytics, or sales enablement roles. Strong command of Google Workspace, including Google Forms & App Script. Familiarity with CRM systems, preferably LeadSquared or equivalent. Excellent communication, stakeholder management, and problem-solving skills. Strategic mindset with attention to operational details. Nice to Have Experience in EdTech or fast-paced startup environments. Working knowledge of SQL or basic scripting languages. Proficiency in data visualization (Power BI/Tableau) and Advanced Excel. APPLY HERE - https://forms.gle/W8wrm5tdMKKZDux1A Show more Show less