Senior Operations Analyst

Job Title: Senior Operations Analyst

Our client

A global software company providing digital twin solutions powered by drone data and AI, helping enterprises in telecom, infrastructure, and energy sectors optimize asset inspections, enhance operational efficiency, and drive data-driven decision-making through intelligent automation and scalable insights.

Location : Pune

Interested candidates must contact S Krishnan at 8309618146

Reporting to:

Our client

real operations leadership experience

This is a high-trust position: you will take ownership of a key system used to monitor and report company-wide operational KPIs. You will be responsible for maintaining smooth operational performance and promptly raising alerts through the appropriate channels when needed.

Key Responsibilities

1. Vendor Management

• Establish and maintain strong relationships with vendors to ensure timely, high-quality data product deliveries.
  
• Manage vendor work orders and purchase orders, ensuring compliance with service-level agreements (SLAs).
  
• Collaborate with vendors on delivery schedules and project priorities.

2. Workflow & Process Improvement

• Identify bottlenecks and implement enhancements to streamline workflows.
  
• Own and continuously improve the PO system for data annotation work.
  
• Develop dashboards and tools for operational visibility and issue resolution.
  
• Drive end-to-end process improvements with a focus on speed, accuracy, and scalability.
  

3. Performance Monitoring & Reporting

• Develop, monitor, and report on key performance indicators (KPIs) and SLAs.
  
• Generate insights and reports that support strategic decision-making.
  
• Track team and vendor performance to support continuous improvement efforts.
  
• Manage resource allocation to align with project timelines and quality goals.
  

4. Data-Driven Decision Making

• Use data and predictive analytics to anticipate workflow challenges and proactively address them.
  
• Collect, analyze, and present operational insights for continuous improvement.
  
• Collaborate with cross-functional teams to apply data insights across departments.
  

5. Leadership & Ownership

• Take ownership of workflow management systems and contribute to their evolution.
  
• Ensure all operational practices align with broader business objectives.
  
• Lead with confidence, especially in ambiguous or high-pressure situations.
  
• Foster a collaborative and accountable team environment.
  

What We're Looking For

not looking for someone who only knows the theory

We're open to candidates with:

• An

  MBA

  and

  45 years

  of relevant operations experience, OR

• 810 years

  of direct, hands-on operations experience without an MBA

More importantly, we value:

• Trustworthiness, good judgment, and emotional intelligence

• A

  collaborative and solution-oriented mindset

• The ability to

  clearly communicate ideas and drive outcomes

• A personality fit that aligns with our culturewell support your growth if you bring the right attitude and aptitude
  

Qualifications

Basic Requirements

• 5+ years in an operations management or analyst role in a tech or software company
  
• 23 years of experience in 3D data annotation or related fields
  
• Bachelor's degree in IT, Computer Science, Data Science, or similar
  
• Proficiency in tools like

  Jira Service Management, and workflow tracking dashboards

• Strong communication skills in English (written and verbal)

Preferred Requirements

• MBA or Master’s degree in a relevant field
  
• Experience working with international, cross-functional teams
  
• Knowledge of

  ERP

  systems like

  NetSuite

• Previous work in start-up environments where you have built systems from the ground up
  

Strong grasp of digital twin technologies, 2D/3D CAD, and photogrammetry