Senior Manager - Training

Job Summary

The Senior Manager – Training (Medical Coding) is responsible for strategizing, designing, and delivering training programs that enhance the technical competency of coders in alignment with industry standards and client requirements. This role focuses on developing high-performing medical coding teams through robust onboarding, upskilling, and quality enhancement initiatives. The role also includes mentoring a team of trainers and collaborating with operations, quality, and HR teams.

Key Responsibilities

• Training Strategy & Planning
  • Design and implement the overall technical training strategy for medical coding teams (IPDRG).
  • Conduct training needs assessments in collaboration with business stakeholders.
  • Create annual and quarterly training roadmaps for new hires and existing employees.
• Program Development & Delivery
  • Develop and update training content, manuals, and e-learning modules in line with current CPT, ICD-10, and HCPCS coding guidelines.
  • Oversee delivery of new hire training (NHT), refresher training, cross-training, and certification prep (e.g., CPC, CCS).
  • Ensure effective use of training tools, simulations, and assessments to evaluate knowledge retention.
• Team Leadership & Development
  • Manage a team of technical trainers and senior trainers; provide coaching, support, and performance feedback.
  • Build internal capabilities through Train-the-Trainer (TTT) programs and leadership development of trainers.
  • Align training KPIs with business goals and continuously track trainer effectiveness.
• Quality & Compliance
  • Collaborate with the Quality and Compliance teams to address audit findings, quality trends, and RCA-driven training.
  • Ensure all training programs meet HIPAA regulations, payer guidelines, and client-specific standards.
  • Support coders in achieving and maintaining relevant certifications and CEUs.
• Stakeholder Collaboration
  • Partner with operations, client services, quality assurance, and HR to drive productivity and accuracy improvements through training.
  • Present regular reports on training metrics, effectiveness, and ROI to senior leadership.
  • Support transitions and ramp-ups with customized training plans for new projects or client accounts.

Requirements-

• Education: Any graduate; Certification in CPC, CCS, or equivalent is mandatory.
• Experience: 13+ years in medical coding, with 5+ years in training leadership roles. Exposure to IPDRG coding is essential.
• Skills:
  • Expertise in CPT, ICD-10, and HCPCS coding guidelines.
  • Strong instructional design and facilitation skills.
  • Experience with LMS and e-learning tools.
  • Ability to analyse training impact using quality and productivity metrics.

Key Competencies

• People management and leadership
• Technical acumen in coding standards and compliance
• Strategic planning and execution
• Communication and stakeholder management
• Analytical thinking and continuous improvement mindset