Senior Manager, Software Development

Take your career to new heights with Loopio!

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.

Loopio is on the hunt for a Senior Manager, Software Development, who thrives on solving complex challenges and is driven by curiosity. If you're passionate about building scalable, high-impact solutions and love collaborating across disciplines, this is your chance to make your mark.

You'll join a dynamic team of Engineers, Product Managers, and Designers to architect and deliver cutting-edge features that power a platform used by some of the world’s leading organisations. At Loopio, we value clean code, continuous improvement, and knowledge sharing. From shaping technical direction to mentoring teammates, you’ll play a key role in scaling our systems and evolving our product.

We’re deeply collaborative — whether it’s pair programming, technical design reviews, or whiteboarding ideas, we believe the best solutions are built together. If you’re excited by elegant architecture, thoughtful product development, and leaving things better than you found them — let’s build the future together.

This role requires close collaboration with teams across Canada, the UK, and India. To accommodate the time zone differences, you will be expected to work from 11am - 7:30 pm IST.

What You’ll Be Doing

• Leadership & Team Development

  • Lead, mentor, and grow a high-performing team of software developers.

  • Provide career guidance, support personal development, and drive performance through clear feedback and coaching.

  • Champion a culture of ownership, learning, and inclusivity within the team.

  • Recruit, onboard, and retain top talent, ensuring a healthy and collaborative engineering culture.

• Technical Direction & Architecture

  • Guide architecture and technical design of complex, distributed software systems across both product and platform layers.

  • Participate in design and code reviews to uphold standards and best practices.

  • Balance immediate deliverables with long-term architectural vision, scalability, and maintainability.
    Promote high code quality and maintain a pragmatic approach to technical debt.

• Project Execution & Delivery

  • Own the planning, resourcing, and execution of software development projects using Agile/Scrum methodologies.

  • Align team objectives with business priorities in collaboration with Product and Design.

  • Track delivery progress, address blockers, and proactively manage risks and dependencies.
    Drive accountability and continuous delivery of value to customers.

• Process & Quality Improvement

  • Implement and evolve engineering processes and workflows to maximize team effectiveness.

  • Build a culture of iteration, feedback, testing, and continuous improvement.

  • Ensure robust test practices, monitoring, and deployment strategies are in place.

  • Lead post-mortem reviews and implement learnings to drive operational excellence.

• Cross-Functional Communication & Influence

  • Communicate project status, technical challenges, and decisions across all levels of the organization.

  • Translate complex technical concepts for non-technical stakeholders.

  • Represent engineering in strategic planning, roadmap discussions, and customer interactions when needed.
    Collaborate across teams to build shared understanding and alignment.

• Innovation & Emerging Technologies

  • Encourage innovation and experimentation within teams.

  • Stay current on industry trends and emerging technologies.

  • While not a requirement, familiarity or interest in AI/ML—particularly LLM-based applications—is a bonus and may be leveraged for product innovation.

Loopio Engineering Technology Stack:

• React

• Elasticsearch

• Node js

• PHP

• Python

• MYSQL

• Flask

• Docker

• Databricks

• Amazon Webservices

• Chef

• Terraform

What You Bring to the Team

• 10+ years of experience in software development, including 3+ years in a team leadership or engineering management role.

• Proven track record of leading technical teams through complex projects with architectural impact.

• Strong knowledge of modern software engineering practices, cloud-native systems, microservices, and scalable infrastructure.

• Hands-on experience working across both product features and platform components.

• Solid understanding of Agile methodologies and experience driving delivery in an iterative environment.

• Excellent communication, collaboration, and conflict-resolution skills.

• Passion for developing people, building strong engineering cultures, and fostering team growth.

• Bachelor's or Master’s degree in Computer Science or equivalent experience.

• Experience in AI/ML or building features that integrate LLM-based technologies

• Background working on large-scale, multi-tenant SaaS platforms.

• Familiarity with tools like AWS, Docker, Terraform, MySQL, Redis, Elasticsearch, and React.

Where You’ll Work

• Loopio is a global company, HQ’d in Canada, that embraces flexible and effective work models. While many of our teams operate remotely, this role is part of a new, strategic product team that will work in a hybrid model to accelerate innovation and foster deep collaboration.

• For this role, you will be based in our Ahmedabad, Gujarat hub, with the expectation of working from our co-working space in downtown Ahmedabad 3 days per week. This approach is intentionally designed to give you the best of both worlds: high-impact, in-person collaboration with your team to drive impactful product initiatives, and the flexibility of focused work-from-home days.

• Our employees (or Loopers, as we call ourselves!) live and work in Canada (British Columbia and Ontario), London, and India (specifically in Gujarat, Maharashtra, and Bengaluru).

• Our India/UK hub employees work according to business hours stated in the job description above. This is intentionally designed to enable our global teams to have overlapping hours for collaboration.

• You’ll collaborate with your immediate team in person and with our global teams virtually across the UK, Canada, and the US (we’re just a Zoom call and Slack message away!), with core sync hours and focus time for headsdown work during the workday

• We encourage balancing synchronous and asynchronous collaboration to effectively work as a global #OneTeam!

Why You’ll Working at Loopio

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations

• You will have the opportunity to elevate your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.

• We’ll set you up with a MacBook laptop , a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up for your remote days.

• You’ll be joining a supportive culture that offers the best of both worlds: deep connections built in a collaborative office environment and the flexibility of a global, virtual-first company.

• Enjoy the camaraderie and energy of a dedicated office space, complete with snacks, beverages, and amenities to fuel your day. Your team will also have a dedicated social budget for welcome lunches and other activities

• Participate in townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam!

• Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round.

• You’ll be a part of an award-winning workplace with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups.

Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.