Senior Manager - Operations Management

We are seeking a talented individual to join our Career business at Mercer.

This role will be based in Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager – Operations Management

Grade - E

What can you expect?

Mercer is the global leader for trusted human capital services and products.

The primary responsibility of the team is to support Career product portfolio managers in creating insightful, data-driven presentations and dashboards. We ensure operational excellence by centrally managing support tasks for all portfolio managers.

Our commitment to delivering exceptional value is evident in projects that empower portfolio managers to make impactful product decisions in the market.

By creating insights and presentations for senior leaders within the Career Delivery organization, we enable leadership to make informed decisions and deliver impactful messages, significantly contributing to the success of the organization.

This position manages experienced professionals who exercise latitude and independence in managing day-to-day Operations.

We will count on you for:

• Ensuring financial operational fitness

  creation of consistent cost allocation models across Career delivery teams

• Helping the markets to take decisions on cost approvals

  by providing them complete picture at one place for all the work done by different Career delivery teams

• Enhanced profitability insights

  for portfolio owners to take informed decisions on products, scoping, investments and divestitures

• Cultivate strong relationships

  among the team to understand the business and develop insightful solutions

• Enhance financial management

  and decision-making through accurately reflecting expenses

• One team approach!

  centralised management of tasks involving major decisions like expenses.
  Aiding the Career Delivery teams
  to manage the transitions effectively by ensuring timely head count approvals

• Create insightful presentations

  for leadership showcasing Career Delivery capabilities and opportunities

• Identify opportunities for collaboration

  with teams to enhance the visibility on profitable and cost intensive products

Our Core Activities

• Create content and presentations for leadership visits and markets
• Monthly capacity planner for all the portfolios and support teams
• Centralized stakeholder feedback management for product portfolio teams
• Work on add to head count requests and approvals for entire Career Delivery teams
• Manage annual financial budgeting exercise centrally for all Career Delivery teams working closely with finance team
• Creation of monthly newsletter for the internal team
• Maintain the Career delivery sharepoint site and ensure its updated during all times
• Maintain and dashboard the monthly internal KPI metrics for all the product portfolio teams
• Work closely with internal teams to understand their needs and try to create solutions that are more outward looking

What you need to have:

• Graduation / Post-graduation in any stream
• Minimum of 8 years’ experience in a large professional organization

• Excellent Word, Advanced Excel skills

• Intermediate PowerPoint skills

• Exceptional communication skills, both verbal and written

• Experience of managing stakeholders expectations
• Negotiation skills, attention yo detail, Research and problem solving
• Knowledge on Quality tools like Six Sigma, Lean and Kaizen are good to have.
• Working knowledge of workflow tools - JIRA

What makes you stand out?

• Exceptional Communication Skills
• Expertise in data interpretation, visualization interpretation presentation, tools like Power BI/Tableau
• Strong analytical & networking skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.