Director – IT Product Management

We are seeking a talented individual to join our Operations & Technology team at Marsh McLennan. This role will be based in our Mumbai office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Director – IT Product Management (Grade G)

What can you expect:

As a Product Manager, you will play a key role in creating innovative digital experiences for colleagues and clients globally.

We will count on you to:

• Take product management responsibility for applications, ensuring they meet performance and reliability standards, maintaining their roadmaps, and coordinating development, release, and product adoption.
• Collaborate with Product, Engineering, Design, Sales, Partner Management, Marketing, and others to craft and deliver best-in-class digital experiences.
• Develop global standards and rollout plans.
• Write user stories for engineering, design, and analytics teams.
• Apply insights from product analytics tools and qualitative customer and marketplace research to continuously inform new feature prioritization and ongoing enhancements.
• Proactively identify and evangelize product best practices globally.
• Play a key role in advancing the culture of the organization.

What you need to have:

• Overall 15+ years experience
• 5+ years of product management experience; will also consider candidates passionate about breaking into product management from other industries (e.g., consulting, insurance, UI/UX design, analytics).
• Data Analytics: 2+ years of experience managing a data product or using data (e.g., Tableau, Google Analytics, Hive, SQL) to deeply explore trends and drivers, thereby facilitating well-informed business choices.
• Hands-On Approach: Hands-on experience in partnering with engineering teams on agile product delivery and documenting requirements (e.g., user stories).
• Problem-Solving: A creative problem solver who can address challenges, adapt to changing circumstances, and make strategic adjustments to optimize product outcomes.

What makes you stand out:

• Experience managing run state applications and performing product operations functions (e.g., experiment design, incident management, etc.)
• Experience in conducting customer research and analytics to understand customer sentiment and pain points, and leveraging them to make product decisions.
• Ability to thrive in change, and having a passion to harness the energy of a fast-paced environment to create meaningful customer and business value.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $24 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.