The Senior Manager – M&S Renewals (EMEA & Growth Regions) will be responsible for leading the M&S Renewals operations across EMEA and Growth Markets. This role owns the end-to-end M&S Renewals lifecycle — from quote generation to order booking, license fulfilment, and invoicing — ensuring operational excellence, commercial compliance, and a best-in-class customer experience.
The role requires strong commercial acumen, process discipline, and stakeholder management to drive regional renewal performance and enable revenue retention across diverse markets.
Key Responsibilities:
1. Renewal Quoting & Execution
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Own and manage the end-to-end M&S Renewals quoting process for EMEA and Growth Regions, ensuring quotes are accurate, timely, and aligned to contract and policy requirements.
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Partner with regional Sales, Customer Success, and Finance teams to ensure pricing accuracy, entitlement validation, and commercial compliance.
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Proactively manage the renewal pipeline, ensuring timely quote creation and engagement ahead of contract expiry.
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Drive standardization and quality controls across quoting practices to minimize rework and improve turnaround times.
2. Downstream Order Management, License Fulfilment & Invoicing
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Lead all post-quote activities, including Order Booking, License Fulfilment, and Invoicing, ensuring seamless transition from quote to cash.
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Ensure compliance requirements across all downstream processes.
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Drive resolution of operational bottlenecks or system issues impacting order flow, entitlement visibility, or customer satisfaction.
3. Revenue Retention & Regional Forecasting
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Maintain full visibility of the EMEA & Growth Regions renewal book, ensuring consistent renewal forecasting and tracking of revenue performance.
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Identify renewal risks, revenue leakage points, and process inefficiencies, driving timely intervention with regional stakeholders.
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Provide regional insights and analytics to leadership on renewal trends, customer behaviour, and operational metrics.
4. Process Excellence & Governance
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Implement and uphold standardized processes across quoting, order management, fulfilment, and invoicing.
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Partner with global operations and IT teams to enhance system automation and ensure data integrity across CPQ, CRM, and ERP platforms.
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Support internal audits and compliance reviews to ensure renewals adhere to corporate governance, pricing, and approval frameworks.
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Lead continuous improvement initiatives to enhance efficiency, accuracy, and regional responsiveness.
5. Team Leadership & Stakeholder Collaboration
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Lead a high-performing renewals team supporting EMEA and Growth Markets, fostering accountability, operational rigor, and customer focus.
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Collaborate closely with Commercial Managers, Sales, Customer Success, and Finance teams to align on priorities and execution.
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Provide coaching, development, and performance management to strengthen the renewals capability in the region.
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Represent the region in global renewals leadership forums, driving consistency and sharing best practices.
Qualifications & Experience:
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Bachelor’s degree in Business, Finance, or related discipline; MBA preferred.
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10+ years of experience in Renewals, Sales Operations, or Commercial Deal Desk, with a focus on Maintenance & Support (M&S) portfolios.
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Strong understanding of license entitlement management, order processing, and quote-to-cash operations.
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Proven experience managing regional operations across EMEA or other diverse markets.
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Proficiency in CPQ, CRM (Salesforce preferred), and ERP (SAP/Oracle) systems.
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Strong analytical and stakeholder management skills, with the ability to operate effectively in a matrixed, global environment.
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Demonstrated leadership skills with the ability to inspire teams, influence cross-functional stakeholders, and drive change in a matrixed organization.
Additional Information
Relocation Assistance Provided: Yes
