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EXL
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Senior Manager

Senior Manager

EXL

15 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

design ai analytics drive efficiency assessment diagnostics lean sigma dmaic automation ml underwriting data visualization power tableau qlik management engagement leadership governance tracking engineering certifications consulting collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

As the

Senior Manager – Digital Transformation (P&C)

at EXL

, you will lead the end-to-end design and execution of transformation initiatives within Property & Casualty insurance operations. This role demands a strategic thinker and hands-on executor skilled at deploying digital technologies like RPA, AI/GenAI and analytics to drive process efficiency, operational excellence, and value creation.

Key Responsibilities

Operational Assessment & Strategy

Conduct deep diagnostics of P&C workflows, systems, and pain points to identify transformation opportunities.
Co-create transformation roadmaps in alignment with client objectives and EXL’s strategic vision.

Process Redesign & Automation

Lead process reengineering using frameworks like Lean, Six Sigma, DMAIC, or Kaizen.
Implement automation solutions (RPA, AI/ML, GenAI) to streamline claims, underwriting, and policy servicing.

Innovation & Digital Enablement

Champion digital innovation by leveraging automation platforms, process mining tools, and advanced analytics for intelligent process automation.
Collaborate with internal product teams to integrate EXL’s proprietary digital tools and emerging technologies.

Data-Driven Insights

Use analytics and visualization tools (Power BI, Tableau/Qlik) to map customer journeys, identify bottlenecks, and inform decision-making.

Program & Stakeholder Management

Oversee cross-functional transformation projects, ensuring they stay on time and budget.
Drive change management and stakeholder engagement across operations and leadership functions.
Establish governance models, KPIs, and performance tracking mechanisms to measure transformation impact.

Thought Leadership

Stay current with industry trends, best practices, and innovative digital transformation technologies.

Qualifications & Experience

Education: Bachelor's degree in Business, Engineering, IT, or any related field. Advanced certifications (e.g., Lean Six Sigma Green/Black Belt) are a strong plus.
Experience:

Overall experience of 15+ years with 10+ years in business transformation, operations, or consulting—preferably within BPM or insurance environments (P&C domain preferred).

Skills:

Strong analytical, problem-solving, and organizational capabilities
Effective leadership and collaboration—managing cross-functional teams and fostering a data-driven culture

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