Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurgaon
>
Genpact
>
Senior Manager

Senior Manager

Genpact

0 years

4 - 6 Lacs

Gurgaon

Posted:10 hours ago| Platform: GlassDoor logo

Apply

Skills Required

drive ai scaling technology cutting data payments strategies reconciliation processing support benchmarking efficiency resolve service learning collaborative score management communication presentation leadership automation integrity purchasing kit

Work Mode

On-site

Job Type

Full Time

Job Description

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager, Order to Cash
Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO.
Responsibilities

Lead and manage daily operations related to cash application, collections, and reconciliation, ensuring timely and accurate processing of payments (credit card, lockbox, direct deposits).
Allocate workloads effectively, monitor team productivity, and support staff in achieving KPIs and month-end targets.
Ensure all month-end activities are completed within agreed timelines and meet the highest quality standards, aligned with SLA and critical metric targets.
Drive transformation initiatives, including digital asset implementation, process benchmarking, and adoption of best practices to enhance efficiency and effectiveness.
Engage proactively with customers to understand and resolve pain points, ensuring a high level of satisfaction and service delivery.
Provide clear direction and mentorship to the team, fostering a learning culture and building a high-performing, collaborative environment.
Align team efforts with customer goals and consistently deliver on commitments.
Identify potential risks, take a proactive approach to mitigation, and implement predictive solutions.
Build and maintain strong customer relationships, improve Net Promoter Score (NPS), and contribute to revenue growth by retaining and expanding the existing book of business.
Train and mentor team members on best practices in collections, cash application, chargeback handling, and reconciliation.
Promote a respectful, inclusive, and performance-driven team culture focused on continuous learning and development.

Qualifications we seek in you!
Minimum Qualifications

Excellent operating skills- People management, Client management and managing basic hygiene operations
Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus
Ability to prioritize and manage effectively across many competing and concurrent tasks
Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization

Preferred Qualifications/ Skills

Excellent verbal and written communication skills.
Quick learner and self-starter, capable of working independently or collaboratively.
Detail oriented and the ability to maintain a high level of accuracy.
Demonstrated ability to analyse information, think critically, and solve problems.

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelMaster's / Equivalent

Job PostingAug 7, 2025, 3:04:00 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

More Jobs at Genpact

Record To Report Manager

Chennai, Hyderabad, Kolkata

7 - 15 yrs

INR 7 - 12 Lacs

Record To Report Manager

Noida, Hyderabad

7 - 15 yrs

INR 10 - 14 Lacs

Php Full Stack Developer

Hyderabad

4 - 7 yrs

INR 9 - 16 Lacs

Senior .NET Fullstack Developer

Hyderabad

10 - 17 yrs

INR 22 - 27 Lacs

Process Associate- P&C Insurance

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Genpact

Business Consulting and Services

New York NY

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Manager