Senior Manager

Senior Manager – Tours & Travel Domain in B2B & B2CJob Title: Senior Manager – Tours & Travel Domain Job Summary:The Senior Manager – Tours & Travel Domain will oversee and guide all operational, marketing, and administrative activities within the Tours and Travel segment. This role involves supervising multiple roles under the domain, ensuring seamless execution of travel services, strategic planning, market expansion, and high-quality customer experiences. --- Key Responsibilities:1. Strategic Planning & Execution: - Develop and implement operational strategies for all travel-related services, including ticketing, reservations, and package tours. - Oversee coordination between marketing, sales, and operations teams to achieve business goals. - Ensure compliance with company policies and industry regulations. 2. Team Leadership & Supervision: - Guide and mentor all team members under the Tours & Travel department, including ticketing executives, reservation staff, and field marketing executives. - Set performance standards, conduct regular evaluations, and provide constructive feedback. - Coordinate training programs to enhance team skills in customer service, sales, and operations. 3. Operational Oversight: - Ensure timely and accurate booking, ticketing, and reservation processes. - Monitor day-to-day operations, resolving escalations efficiently. - Implement process improvements to enhance service delivery. 4. Market Research & Business Development: - Conduct market analysis to identify opportunities for new travel products and services. - Monitor competitor activities and adjust strategies accordingly. - Build and maintain relationships with agents, vendors, and key stakeholders. 5. Financial Management: - Prepare and monitor department budgets. - Track expenditures and ensure cost-effective operations. - Identify revenue growth opportunities and implement them effectively. --- Qualifications & Skills:- Bachelor’s/Master’s degree in Tourism, Hospitality, Business Administration, or related field. - Minimum of 7-10 years of experience in Tours & Travel operations, with at least 3 years in a managerial capacity. - Strong leadership, communication, and negotiation skills. - In-depth knowledge of travel industry operations, ticketing systems, and market trends. - Ability to manage multiple projects and work under pressure. -IATA Certified professional is preferred. --- Additional Requirements:- Proficiency in travel reservation systems and CRM tools. - Proficient in MS Office Suite. - Willingness to travel for business purposes. - Must own a laptop and have access to necessary work tools. --- Work Location: Kolkata  Employment Type: Full-time