Mavenoak Properties LLP

Position: Vendor Onboarding Executive We are seeking a motivated and detail-oriented Vendor Onboarding and Training Specialist to join our team. In this role, you will be responsible for managing the onboarding process for new vendors, ensuring their smooth integration into our organization. You will also develop and deliver training programs to equip vendors with the necessary knowledge and skills to succeed in their partnership with our company. The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and a passion for delivering exceptional vendor experiences. • Manage the end-to-end onboarding process for new vendors, including gathering required documentation, verifying qualifications, and conducting vendor assessments. • Collaborate with cross-functional teams to ensure seamless integration of new vendors into our systems and processes. • Develop and deliver comprehensive training programs for vendors, covering topics such as online business knowledge, operational procedures, and customer service excellence. • Create training materials, presentations, and manuals to support vendor training initiatives. • Conduct in-person or virtual training sessions to educate vendors on our company policies, standards, and expectations. • Monitor vendor performance and provide ongoing support and guidance to address any gaps or areas for improvement. • Regularly assess the effectiveness of training programs and make recommendations for enhancements or modifications as needed. • Stay up to date with industry trends and best practices in vendor onboarding and training to continuously improve our processes. • Collaborate with internal stakeholders to identify opportunities for process improvements and automation within the vendor onboarding and training function. • Maintain accurate documentation and records of vendor onboarding and training activities. • Perform other relevant duties assigned by the Manager. Job Requirements • Bachelor's degree in Business Administration, Marketing Management, or a related field. • Proven experience in vendor onboarding, training, or a similar role. • Strong knowledge of vendor management principles, best practices, and compliance requirements. • Excellent communication and presentation skills, with the ability to effectively interact with vendors and internal stakeholders at all levels. • Strong organizational skills, with the ability to manage multiple priorities and deadlines. • Detail-oriented with a focus on accuracy and quality. • Proficient in the MS Office suite • Ability to adapt to changing priorities and work in a fast-paced environment. • Experience with e-learning platforms and online training delivery methods is desirable Contact - 9124561095 Monday To Saturday Time 11 AM - 5 PM

Position: Vendor Onboarding Executive We are seeking a motivated and detail-oriented Vendor Onboarding and Training Specialist to join our team. In this role, you will be responsible for managing the onboarding process for new vendors, ensuring their smooth integration into our organization. You will also develop and deliver training programs to equip vendors with the necessary knowledge and skills to succeed in their partnership with our company. The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and a passion for delivering exceptional vendor experiences. • Manage the end-to-end onboarding process for new vendors, including gathering required documentation, verifying qualifications, and conducting vendor assessments. • Collaborate with cross-functional teams to ensure seamless integration of new vendors into our systems and processes. • Develop and deliver comprehensive training programs for vendors, covering topics such as online business knowledge, operational procedures, and customer service excellence. • Create training materials, presentations, and manuals to support vendor training initiatives. • Conduct in-person or virtual training sessions to educate vendors on our company policies, standards, and expectations. • Monitor vendor performance and provide ongoing support and guidance to address any gaps or areas for improvement. • Regularly assess the effectiveness of training programs and make recommendations for enhancements or modifications as needed. • Stay up to date with industry trends and best practices in vendor onboarding and training to continuously improve our processes. • Collaborate with internal stakeholders to identify opportunities for process improvements and automation within the vendor onboarding and training function. • Maintain accurate documentation and records of vendor onboarding and training activities. • Perform other relevant duties assigned by the Manager. Job Requirements • Bachelor's degree in Business Administration, Marketing Management, or a related field. • Proven experience in vendor onboarding, training, or a similar role. • Strong knowledge of vendor management principles, best practices, and compliance requirements. • Excellent communication and presentation skills, with the ability to effectively interact with vendors and internal stakeholders at all levels. • Strong organizational skills, with the ability to manage multiple priorities and deadlines. • Detail-oriented with a focus on accuracy and quality. • Proficient in the MS Office suite • Ability to adapt to changing priorities and work in a fast-paced environment. • Experience with e-learning platforms and online training delivery methods is desirable Contact - 9124561095 Monday To Saturday Time 11 AM - 5 PM

Hiring of a Digital Marketing Creative Specialist for Mavenoak Group Job Brief Mavenoak Group is seeking a Digital Marketing Creative Specialist who is passionate about crafting visually compelling content and creative assets that drive engagement, conversions, and brand recognition. The ideal candidate will have a strong understanding of both design principles and digital marketing strategies, enabling them to translate marketing concepts into powerful visuals across platforms. This role is critical in ensuring that our brand communicates effectively and consistently in the digital space, while supporting campaigns for Lead generation, vendor onboarding, customer acquisition, and product promotion across our various business verticals. Responsibilities Conceptualize, design, and produce high-quality visual content, creatives, graphics, videos, GIFs, reels, banners, and ads for digital marketing campaigns. Collaborate closely with the Digital Marketing Manager, content writers, and social media team to develop engaging campaigns for social media, websites, emails, and ads. Create visually appealing assets for platforms such as Facebook, Instagram, LinkedIn, Google Ads, YouTube, and websites. Develop and maintain a consistent brand identity and visual language across all marketing materials. Assist in designing landing pages, website banners, email templates, and promotional graphics for web and mobile interfaces. Edit and produce short-form videos, reels, and animations tailored to digital and social media consumption. Stay updated with the latest design trends, marketing trends, and platform-specific creative formats (e.g., Instagram reels, LinkedIn banners, YouTube thumbnails). Optimize creative assets based on campaign performance insights and A/B testing results to maximize user engagement and conversions. Support performance marketing teams by designing creatives for Google Ads, Facebook/Meta Ads, and LinkedIn campaigns. Work closely with the SEO and digital marketing team to create infographics, blog visuals, and web banners that improve engagement and user experience. Manage the creative asset library, ensuring all materials are well-organized and accessible for teams. Handle quick turnaround times on design requests without compromising quality. Coordinate with external agencies, freelancers, or video editors when necessary. Requirements & Skills Educational Qualification: Graduate in Graphic Design, Visual Communication, Marketing, Mass Communication, or any related field (mandatory). Experience: 2 to 3 years of proven experience in digital creative design for marketing or advertising roles. Technical Skills: Proficiency in design tools: Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro), Canva, Figma, or equivalent. Experience in video editing, motion graphics, GIF creation, and reel production. Knowledge of UI/UX design basics is an added advantage. Familiarity with creative requirements for Google Ads, Meta Ads, LinkedIn Ads, and Display Advertising. Digital Marketing Understanding: Strong grasp of social media trends, ad creatives, A/B testing concepts, funnel-based designs, and performance-driven creatives. Ability to understand and translate marketing briefs into visual concepts. Creative Skills: Exceptional visual storytelling, typography, color theory, and layout skills. Attention to detail with a strong eye for aesthetics and branding. Soft Skills: Ability to manage multiple projects with tight deadlines  Excellent communication and collaboration skills to work with marketing and sales teams. Problem-solving attitude, adaptability to feedback, and eagerness to learn new creative tools or techniques.

Job Description of Field Marketing Executive 1. Planning and Execution: ● Develop and execute field marketing plans: This includes designing and implementing targeted campaigns, often focused on specific regions or territories. ● Organize and manage events: This can range from trade shows and conferences to local events and product demonstrations. ● Develop and implement promotional activities: This includes in-store promotions, direct sales, and other on-the-ground initiatives. ● Manage marketing budgets: Field Marketing Executives need to allocate and track marketing spending to ensure efficient resource allocation. ● Collaborate with sales teams: They work closely with sales to align field activities with sales goals, providing support and resources. 2. Market Research and Analysis: ● Conduct market research: Gather data on customer needs, preferences, and market trends to inform marketing strategies. ● Analyze market trends: Identify opportunities and challenges in the local market and adapt marketing efforts accordingly. ● Monitor competitor activities: Stay informed about competitor strategies and initiatives to identify areas for differentiation. 3. Customer Engagement and Relationship Building: ● Engage with customers: Field Marketing Executives interact directly with potential and existing customers at events, conferences, and other venues. ● Gather customer feedback: Collect insights from customers to improve products, services, and marketing efforts. ● Build relationships: Establish strong relationships with customers and key stakeholders to foster loyalty and advocacy. 4. Reporting and Analysis: ● Track and report on campaign performance: Measure the effectiveness of field marketing initiatives and provide data-driven insights. ● Analyze data: Identify areas for improvement and make data-driven recommendations for future campaigns. ● Prepare reports: Communicate findings to management and other stakeholders to inform decision-making. 5. Collaboration and Communication: ● Collaborate with cross-functional teams: Work with sales, product, and other departments to ensure alignment and synergy. ● Communicate effectively: Clearly and persuasively communicate marketing messages to both internal and external audiences. ● Maintain strong relationships: Build and maintain relationships with key stakeholders, including customers, partners, and internal teams. In essence, a Field Marketing Executive is a bridge between the company and its target audience, driving brand awareness, generating leads, and supporting sales efforts in the field.

Job Description of Air Ticketing & Reservation Executive Key Roles and Responsibilities: ● Booking and Issuing Tickets: This involves using Global Distribution Systems (GDS) like Amadeus, Galileo, or Sabre to book flights, reserve seats, and issue tickets for both domestic and international destinations. ● Managing Reservations: Air Ticketing Executives are responsible for making changes to existing reservations, cancellations, and issuing refunds, as needed. ● Customer Service: They provide assistance to customers regarding flight schedules, fares, baggage allowances, and other travel-related information, ensuring a positive customer experience. ● Handling Inquiries and Resolving Issues: They address customer queries regarding their bookings, travel arrangements, and any other concerns they may have, seeking to resolve issues promptly and efficiently. ● Data Management: They input, verify, and update passenger data in the GDS system to ensure accurate record-keeping and facilitate the booking process. ● Working with GDS Systems: They are proficient in using GDS systems to access flight schedules, fares, and availability, and to book and manage reservations. ● Ensuring Compliance: They adhere to airline policies and procedures for ticketing and reservations, ensuring accuracy and compliance with regulations. ● Teamwork and Supervision: In some roles, they may supervise or train other ticketing staff, ensuring smooth operations and maintaining high service standards.

Job Description of Tele Marketing & Customer Support Telemarketing: ● Generating Leads: Identify potential customers and qualify leads through outbound calling. ● Making Sales: Persuade prospects to purchase products or services by explaining benefits and addressing concerns. ● Customer Relationship Management: Maintain accurate customer records, track sales, and follow up with customers. ● Following Scripts: Use prepared scripts to provide consistent and accurate information to customers. ● Meeting Sales Goals: Achieve sales targets and quotas by effectively using phone skills and sales techniques. Customer Support: ● Answering Inquiries: Provide information about products, services, and company policies to customers. ● Resolving Problems: Address and resolve customer complaints, technical issues, and other concerns promptly. ● Providing Assistance: Help customers with product usage, troubleshooting, and returns or exchanges. ● Building Relationships: Foster positive relationships with customers to increase loyalty and repeat business. ● Gathering Feedback: Collect customer feedback to improve products, services, and customer experience.

Hiring of a Telecaller for Mavenoak Express Job Brief If you are a good communicator, enjoy interacting with people, and have a passion for customer service and sales, we want to talk to you. Mavenoak Express is looking for a Telecaller who will be responsible for connecting with potential customers and vendors over the phone, explaining our products and services, resolving queries, and generating leads for the business. You will play a key role in building customer relationships, onboarding vendors, and supporting our marketplace growth. Responsibilities • Make outbound calls to potential customers and vendors to explain Mavenoak Express’s services and platform benefits. • Generate leads actively through cold calling, follow-ups, and referrals with the aim to convert leads into successful vendor onboarding or sales. • Work on daily, weekly, and monthly lead generation and conversion targets as set by the company. • Follow up rigorously with warm and cold leads through calls, WhatsApp, or emails to drive closures. • Maintain a high call volume, ensuring effective conversations that result in lead qualification and sales. • Accurately record lead details, call status, customer requirements, and outcomes in CRM tools or Excel sheets. • Share information about ongoing offers, promotions, and platform benefits to attract vendors/customers. • Address vendor/customer queries professionally, handle objections, and offer clear solutions. • Coordinate with the sales, onboarding, and operations teams to ensure smooth vendor registration and customer service. • Provide daily call reports, lead status updates, and performance summaries to the reporting manager. • Continuously improve call scripts, communication techniques, and objection handling based on feedback and training. • Achieve individual and team targets consistently related to: o Number of calls per day o Qualified leads generated o Successful vendor onboardings or sales closures o Follow-up adherence and customer engagement Requirements and Skills • Minimum Qualification: Graduation in any stream (mandatory). • Proven experience (0–2 years) in telecalling, telesales, customer support, or a similar role. Freshers with excellent communication skills are welcome. • Excellent verbal communication skills in Hindi, English, and Bengali (any additional language will be an advantage). • Strong persuasion skills, negotiation skills, and problem-solving ability to convert leads into sales. • Ability to handle objections, convince customers, and build rapport over the phone. • Target-oriented mindset with the ability to work under pressure and achieve daily/weekly/monthly targets. • Must possess active listening skills, patience, and a customer-centric approach. • Basic proficiency in MS Office (Excel, Word), Google Sheets, WhatsApp Business, and ability to use CRM software for data entry and lead tracking. • Time management skills to handle multiple calls and follow-ups efficiently. • Quick learner with the ability to understand products, services, and pitch effectively. • Strong follow-up skills to convert potential leads into successful onboardings. • Must be a team player, collaborative, and able to coordinate with internal departments like sales and operations. • Adaptability to dynamic targets, changing processes, and fast-paced work environments. • Must maintain a positive attitude, professionalism, and confidence while dealing with customers.

Job Description of Real Estate Salesperson Mavenoak Properties LLP is hiring Salespersons for Real Estate Marketing in Pune, Bhubaneswar, and Kolkata. As a Real Estate Salesperson, you play a pivotal role in the real estate sector by facilitating property transactions, driving revenue, and fostering client relationships. Your work directly impacts the success of the company by securing deals, meeting sales targets, and maintaining a positive brand image in the market. · The importance of this role in real estate lies in its ability to generate revenue, attract clients, and maintain a strong market presence for the company. Your efforts directly contribute to the bottom line and overall success of the business. · This role fosters team collaboration by engaging with various departments such as marketing, legal, and finance to ensure smooth property transactions. Your coordination with cross-functional teams is crucial for achieving company goals. · Real estate is a dynamic industry with constant innovations, challenges, and trends. As a salesperson, you need to stay updated on market trends, regulatory changes, and technological advancements to remain competitive and provide the best service to clients. · Key stakeholders you interact with include clients, property owners, real estate agents, financial institutions, and legal professionals. Your position in the company structure is pivotal, as you act as a bridge between clients and the company, representing its interests. · Success in this role is measured by key performance indicators (KPIs) such as sales volume, client satisfaction, deal closures, and market share growth. Meeting and exceeding these metrics demonstrates your effectiveness and contribution to the company’s objectives. Key Responsibilities As a Real Estate Salesperson, you will have a diverse set of responsibilities that are essential to your success in the role: · Project Planning and Execution: Your role involves meticulously planning property transactions, coordinating with clients and stakeholders, and executing deals to ensure successful outcomes. · Problem-Solving and Decision-Making: You will encounter various challenges in negotiations, market fluctuations, and client preferences. Your ability to solve problems and make informed decisions is critical to closing deals effectively. · Collaboration with Cross-Functional Teams: Working closely with marketing, legal, and finance teams is crucial for seamless transactions. Collaboration ensures all aspects of a deal align with company policies and client expectations. · Leadership and Mentorship: As a seasoned salesperson, you may be required to lead junior team members, provide guidance, and mentor new recruits to enhance the team’s overall performance. · Process Improvement and Innovation: Identifying areas for process enhancement, implementing innovative sales strategies, and adapting to market changes are key aspects of this role to stay ahead in the competitive real estate landscape. · Technical or Customer-Facing Responsibilities: You will be responsible for conducting property viewings, preparing documentation, negotiating terms, and providing exceptional customer service to ensure client satisfaction throughout the sales process. Required Skills and Qualifications To excel as a Real Estate Salesperson, you must possess the following skills, qualifications, and experiences: · Technical Skills: Proficiency in real estate software, CRM systems, market analysis tools, document management platforms, and online listing services is essential for effective property marketing and management. · Educational Requirements: A bachelor’s degree, Business Administration or a related field is preferred. Experience Level: A minimum of 2-3 years of experience in real estate sales, property management, or a related field is required. A proven track record of successful property transactions and client management is advantageous. · Soft Skills: Strong communication skills, negotiation abilities, customer service orientation, problem-solving capabilities, and adaptability are crucial for building client relationships and closing deals effectively. · Industry Knowledge: In-depth knowledge of real estate laws, regulations, market trends, property valuation methods, and financing options is necessary to navigate complex transactions and provide expert advice to clients. Preferred Qualifications In addition to the required qualifications, the following attributes will make you stand out as a top candidate: · Experience in luxury real estate markets, commercial property sales, or niche segments of the industry. · Demonstrated experience in scaling operations, expanding into new markets, or implementing process improvements that drive efficiency and profitability. · Active participation in real estate conferences, speaking engagements, published articles, or thought leadership activities that showcase your industry expertise. · Proficiency in Local languages, Hindi and English. · Compensation and Benefits Joining our team as a Real Estate Salesperson comes with a competitive compensation package and an array of benefits to support your professional growth and well-being: · Base Salary: Competitive base salary commensurate with experience and performance, with opportunities for growth based on sales achievements. · Bonuses & Incentives: Performance-based bonuses, commission structures, profit-sharing, and recognition programs for exceeding sales targets and client satisfaction metrics. · Career Growth: Access to training programs, courses, mentorship opportunities, and professional development initiatives to enhance your skills and advance your career in real estate sales. Application Process Embark on your journey to become a Real Estate Salesperson with us by following our structured application process: · Submitting Your Application: Interested candidates should submit their resume and a compelling cover letter highlighting their real estate sales experience and achievements through our online application portal. · Initial Screening: Our HR team will review all applications to identify qualified candidates. Successful applicants will be contacted for a screening interview to discuss their qualifications and aspirations in real estate sales. · Technical and Skills Assessment: Depending on the role, candidates may be required to complete a real estate market analysis, case study, or role-playing exercise to demonstrate their sales skills and industry knowledge. · Final Interview: Shortlisted candidates will be invited for a final interview with the hiring manager to assess their fit with the team, cultural alignment, and potential contributions to our real estate sales division. · Offer and Onboarding: Successful candidates will receive a formal offer detailing compensation, benefits, and start date. Our onboarding process will ensure a seamless integration into our team and provide the necessary resources for your success.

Job Description Position: Vendor Onboarding Executive (with 3 years minimum experience in B2B/B2C online Digital marketplace/e-commerce) We are seeking a motivated and detail-oriented Vendor Onboarding and Training Specialist to join our team. The ideal candidate should have hands-on experience in onboarding vendors/merchants for B2B/B2C marketplace/e-commerce platforms. In this role, you will be responsible for managing the onboarding process for new vendors, ensuring their smooth integration into our organization. You will also develop and deliver training programs to equip vendors with the necessary knowledge and skills to succeed in their partnership with our company. The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and a passion for delivering exceptional vendor experiences. • Manage the end-to-end onboarding process for new vendors, including gathering required documentation, verifying qualifications, and conducting vendor assessments. • Collaborate with cross-functional teams to ensure seamless integration of new vendors into our systems and processes. • Develop and deliver comprehensive training programs for vendors, covering topics such as online business knowledge, operational procedures, and customer service excellence. • Create training materials, presentations, and manuals to support vendor training initiatives. • Conduct in-person or virtual training sessions to educate vendors on our company policies, standards, and expectations. • Monitor vendor performance and provide ongoing support and guidance to address any gaps or areas for improvement. • Regularly assess the effectiveness of training programs and make recommendations for enhancements or modifications as needed. • Stay up to date with industry trends and best practices in vendor onboarding and training to continuously improve our processes. • Collaborate with internal stakeholders to identify opportunities for process improvements and automation within the vendor onboarding and training function. • Maintain accurate documentation and records of vendor onboarding and training activities. • Perform other relevant duties assigned by the Manager. Job Requirements • Bachelor's degree in Business Administration, Marketing Management, or a related field. • Proven experience in vendor onboarding, training, or a similar role. • Strong knowledge of vendor management principles, best practices, and compliance requirements. • Excellent communication and presentation skills, with the ability to effectively interact with vendors and internal stakeholders at all levels. • Strong organizational skills, with the ability to manage multiple priorities and deadlines. • Detail-oriented with a focus on accuracy and quality. • Proficient in the MS Office suite • Ability to adapt to changing priorities and work in a fast-paced environment. • Experience with e-learning platforms and online training delivery methods is desirable.

Senior Manager – Tours & Travel Domain in B2B & B2CJob Title: Senior Manager – Tours & Travel Domain Job Summary:The Senior Manager – Tours & Travel Domain will oversee and guide all operational, marketing, and administrative activities within the Tours and Travel segment. This role involves supervising multiple roles under the domain, ensuring seamless execution of travel services, strategic planning, market expansion, and high-quality customer experiences. --- Key Responsibilities:1. Strategic Planning & Execution: - Develop and implement operational strategies for all travel-related services, including ticketing, reservations, and package tours. - Oversee coordination between marketing, sales, and operations teams to achieve business goals. - Ensure compliance with company policies and industry regulations. 2. Team Leadership & Supervision: - Guide and mentor all team members under the Tours & Travel department, including ticketing executives, reservation staff, and field marketing executives. - Set performance standards, conduct regular evaluations, and provide constructive feedback. - Coordinate training programs to enhance team skills in customer service, sales, and operations. 3. Operational Oversight: - Ensure timely and accurate booking, ticketing, and reservation processes. - Monitor day-to-day operations, resolving escalations efficiently. - Implement process improvements to enhance service delivery. 4. Market Research & Business Development: - Conduct market analysis to identify opportunities for new travel products and services. - Monitor competitor activities and adjust strategies accordingly. - Build and maintain relationships with agents, vendors, and key stakeholders. 5. Financial Management: - Prepare and monitor department budgets. - Track expenditures and ensure cost-effective operations. - Identify revenue growth opportunities and implement them effectively. --- Qualifications & Skills:- Bachelor’s/Master’s degree in Tourism, Hospitality, Business Administration, or related field. - Minimum of 7-10 years of experience in Tours & Travel operations, with at least 3 years in a managerial capacity. - Strong leadership, communication, and negotiation skills. - In-depth knowledge of travel industry operations, ticketing systems, and market trends. - Ability to manage multiple projects and work under pressure. -IATA Certified professional is preferred. --- Additional Requirements:- Proficiency in travel reservation systems and CRM tools. - Proficient in MS Office Suite. - Willingness to travel for business purposes. - Must own a laptop and have access to necessary work tools. --- Work Location: Kolkata Employment Type: Full-time