Tele Marketing & Customer Support Executive

Job Description of Tele Marketing & Customer Support Telemarketing: ● Generating Leads: Identify potential customers and qualify leads through outbound calling. ● Making Sales: Persuade prospects to purchase products or services by explaining benefits and addressing concerns. ● Customer Relationship Management: Maintain accurate customer records, track sales, and follow up with customers. ● Following Scripts: Use prepared scripts to provide consistent and accurate information to customers. ● Meeting Sales Goals: Achieve sales targets and quotas by effectively using phone skills and sales techniques. Customer Support: ● Answering Inquiries: Provide information about products, services, and company policies to customers. ● Resolving Problems: Address and resolve customer complaints, technical issues, and other concerns promptly. ● Providing Assistance: Help customers with product usage, troubleshooting, and returns or exchanges. ● Building Relationships: Foster positive relationships with customers to increase loyalty and repeat business. ● Gathering Feedback: Collect customer feedback to improve products, services, and customer experience.