Senior Manager -Enterprise Architecture

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. 

Join Team Amex and let's lead the way together. 

About Enterprise Architecture:

Enterprise Architecture is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include: 

1. Architecture as Code

1. Architecture as Design

1. Governance

1. Colleague Enablement:

The Enterprise Business Architecture (EBA) team

Ideal Candidate Profile

• strategic systems thinker

• consulting-caliber communicator/storyteller

• collaborator

• builder

• change leader

Role Overview / Key Responsibilities

Enterprise Business Architecture Leadership & Strategic Influence

• Define and evolve enterprise business capability model, value streams, and operating model blueprints. 

• Establish clear business architecture standards, principles, and governance to guide transformation initiatives. 

• Serve as a trusted advisor to senior business, product, and technology leaders on structural and strategic design decisions. 

• Shape and socialize enterprise blueprints through compelling executive storytelling, ensuring alignment across Product, Engineering, Technology, Operations, and Business units 

Enterprise Modernization & Complex Use Case Enablement

• Translate enterprise and line-of-business strategies into actionable capability roadmaps and transformation journeys for high-impact enterprise use cases 

• Conduct capability-to-technology mapping and journey/process analysis to identify synergies, redundancies, and modernization opportunities. 

• Partner with Enterprise Architecture to align business capabilities with certified APIs, data models, and integration patterns 

• Maintain authoritative architectural artifacts including capability maps, value streams, process models, and investment frameworks 

Executive Communication

• Craft clear, persuasive narratives (decks, POV, storyline white paper etc.) that communicate capability-driven decisions to C-level and senior leadership 

• Drive alignment across senior stakeholders to shape integrated architectures that reduce redundancy, enable reuse, and accelerate modernization 

Organizational Leadership & Team Development

• Work with a high-performing team of business architects and analysts, setting vision, elevating craft, and strengthening enterprise-wide capability rigor 

• Establish standards, best practices, and repeatable frameworks that enable consistent adoption of Business Architecture across the organization 

Innovation, Emerging Technology & GenAI Integration

• Identify and promote opportunities to leverage Generative AI, automation, and advanced analytics to modernize processes and improve operational performance. 

• Champion innovation in capability design, process transformation, and enterprise operating frameworks 

Measurement, Value Realization & Regulatory Alignment

• Ensure all architecture and transformation work aligns with regulatory, risk, and compliance requirements 

• Use KPIs, OKRs, scorecards, and architectural fitness metrics to guide leadership decisions and demonstrate return on investment 

Required Qualifications

• 8-10

• business architecture practices (

• Enterprise Architecture frameworks

• enterprise platforms

• Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations 

• Experience shaping cross-functional frameworks across Product, Engineering, Operations, and Business units 

• Exceptional executive storytelling capability

• Hands-on experience developing board-level and executive-committee materials

Preferred Qualifications

• Prior experience at a top tier Management Consulting firm

• MBA or

• Prior American Express experience or experience in a global financial services / payments enterprise 

• large-scale modernization

• API productization, domain-driven design

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities