Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
Who We Are
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.
What You’ll Do
The Senior Instructional Designer is a mid-level individual contributor responsible for designing, developing, and implementing innovative and impactful learning solutions for a global workforce. This role applies advanced instructional design methodologies, adult learning principles, and emerging technologies to create scalable, high-quality training programs that support organizational goals. The Senior Instructional Designer partners with subject matter experts, stakeholders, and cross-functional teams to analyze learning needs, develop instructional strategies, and deliver engaging, learner-centered content. The role also provides guidance and mentorship to other instructional designers and contributes to establishing best practices and standards for learning design at Duck Creek Technologies.
- Lead the design and development of instructional materials, including e-learning modules, instructor-led training, blended learning programs, videos, simulations, assessments, and multimedia elements.
- Apply advanced instructional design theories, adult learning principles, and industry best practices to develop effective learning experiences.
- Partner with subject matter experts to analyze learning needs, gather and validate content, and ensure alignment with business objectives.
- Establish instructional design standards, guidelines, and templates to ensure consistency and quality across learning deliverables.
- Manage end-to-end instructional design projects, including planning, execution, and delivery within scope, budget, and timelines.
- Collaborate with internal teams such as Professional Services, Customer Success, Engineering, and HR to ensure training materials support organizational strategies.
- Integrate AI tools and technologies to enhance instructional design efficiency, personalization, and learner engagement.
- Conduct quality assurance reviews of instructional content to ensure accuracy, instructional integrity, and compliance with standards.
- Evaluate the effectiveness of learning programs using metrics and feedback; recommend and implement continuous improvements.
- Research and apply emerging learning technologies, trends, and methodologies to maintain a leading-edge L&D capability.
- Maintain content within learning management systems and other platforms, ensuring accessibility and global usability.
- Provide informal mentorship to team members, sharing best practices and fostering a collaborative learning design culture.
- Perform all other duties and activities as required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications/Requirements
WHAT YOU’VE DONE
Education And Work Experience
- Bachelor’s degree in Instructional Design, Educational Technology, or a related field.
- 3+ years of experience in instructional design, with proven success in designing and delivering learning solutions across multiple modalities.
- Demonstrated proficiency with instructional design software such as Articulate 360, Camtasia, and Vyond.
- Proficiency in leveraging AI tools and technologies for learning design and development.
Preferred
- Master’s degree in Instructional Design, Educational Technology, or a related field.
- Experience working in Professional Services, Customer Success, or Engineering within a SaaS or technology environment.
- Experience supporting global, remote learning delivery in a high-growth technology company.
- Certifications in instructional design, e-learning development, or related areas.
Knowledge, Skills, Abilities & Behaviors
- Advanced knowledge of instructional design models, adult learning theories, and training evaluation methods.
- Strong project management skills, with the ability to manage multiple priorities simultaneously.
- Proficiency in e-learning authoring tools, multimedia production, and learning management systems.
- Ability to leverage AI tools for content creation, personalization, and performance analytics.
- Strong analytical and problem-solving skills for assessing learning needs and designing solutions.
- Excellent written and verbal communication skills.
- Strong stakeholder management and collaboration capabilities across functional areas.
- Ability to translate complex technical or business concepts into engaging learning experiences.
- High attention to detail and commitment to quality.
- Flexibility and adaptability in a fast-paced, evolving business environment.
- Familiarity with graphic design principles and multimedia editing tools.
- Ability to work effectively across global, remote teams.
- Continuous learning mindset, keeping current with emerging trends in learning design and technology.
- Cultural awareness and sensitivity when designing for diverse, global audiences.
- Strong organizational skills with a disciplined approach to documentation and content management
Other Requirements
- Travel: 0 – 25%
- Work Authorization: Legally authorized to work in the country of the job location.
What We Stand For
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.
Privacy Notice:
By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection
