Senior Head – Curriculum, Training & Client Partnerships (Ex-Banker / BFSI Professional

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Target Profile:

Reporting to:

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Role Overview:

We are seeking an experienced ex-banker or senior BFSI professional to lead our Banking Academy’s curriculum, training, and client engagement initiatives. The role encompasses designing and updating course curricula, driving faculty development, and managing strategic relationships with banks, NBFCs, insurers, and other financial institutions.

Key Responsibilities:

1. Curriculum & Programme Design

• Develop and refresh curricula across Retail Banking, Credit Management, Relationship Management, Operations, NBFC sales, etc.
• Collaborate with academic teams, SMEs, and ex-bankers to define learning outcomes, assessments, case studies, and certifications (e.g., NISM).
• Integrate industry trends, fintech innovations, and regulatory changes into programmes.
• Ensure quality, consistency, and timely updates of training materials, simulations, and e-learning content.

2. Training & Faculty Leadership

• Lead and mentor trainers, ensuring up-to-date domain knowledge and pedagogy.
• Oversee trainer recruitment, onboarding, development, and performance evaluation.
• Ensure high-quality programme delivery (live/recorded sessions, labs, simulations).
• Monitor learning outcomes and recommend improvements.
• Partner with tech teams for seamless delivery via LMS and live-class platforms.

3. Business Development & Client Relations

• Build and maintain relationships with banks, NBFCs, insurance companies, and financial bodies.
• Identify new clients, negotiate agreements, and drive revenue growth.
• Maintain client satisfaction, propose customised training solutions, and secure repeat business.
• Represent the academy at industry forums, seminars, and job fairs.
• Collaborate with marketing and placement teams to maximise student placements.

4. Strategy & Leadership

• Contribute to strategic planning, programme innovation, and delivery models.
• Set and monitor KPIs for training outcomes, client acquisition, and placements.
• Ensure compliance, governance, and ethical standards in training operations.

Key Qualifications & Experience:

• 10+ years in banking, financial services, or insurance (multi-domain exposure preferred).
• Strong domain knowledge in operations, credit, sales/relationship management, risk, compliance, and digital banking.
• Experience in training design/delivery or managing a training organisation is advantageous.
• Excellent client-facing, communication, presentation, and facilitation skills.
• Master’s in Banking/Finance, MBA, or equivalent; certifications like CAIIB, CIBP, NISM, NCFM are a plus.
• Willingness to travel occasionally.

Key Competencies:

• Leadership, curriculum development, and instructional design
• BFSI domain expertise
• Business development and client management
• Strategic thinking and execution
• Excellent communication and adaptability to new technologies
• Focus on quality outcomes and stakeholder management

Performance Metrics:

• New institutional partnerships and revenue growth
• Number of students trained and placed
• Student satisfaction and trainer effectiveness
• Curriculum relevance and timeliness
• Client retention and repeat business

What We Offer:

• Senior leadership role with strategic impact and autonomy
• Competitive compensation plus performance-linked incentives
• Opportunity to shape India’s BFSI talent ecosystem
• Collaborative, growth-oriented environment with industry linkages
• Career growth as the academy scales across regions

How to Apply:

“Senior Head – Curriculum, Training & Client Partnerships”