Senior Executive- Community Management

Job Description

Job Information Job Type Full time Date Opened 05/26/2025 Industry Financial Services State/Province Karnataka City Bangalore Zip/Postal Code 560092 Country India Job Description FYERS is a fast-growing, award-winning trading and investment platform designed for active traders and investors. We are a bootstrapped company led by our founders who are extremely passionate about creating best-in-class value to our diverse customers, employees, and communities. With over 800,000 customers and recognized as the ET Best Bootstrapped Startup of the Year 2023. Why Join Us: Immerse yourself in the dynamic world of capital market and financial services. Shape the future of digital finance by working on groundbreaking projects. Collaborate with a diverse team of experts and visionaries. Elevate your career with continuous learning and growth opportunities. Requirements We are building a dedicated Community Management Team from scratch to establish, grow, and nurture Fyers presence across Reddit, Quora, WhatsApp, and Telegram. This team will act as the brand’s direct voice and ears within organic investor communities. As a Community Executive , you’ll be responsible for launching, managing, and scaling these channels while ensuring high-quality engagement, accurate brand representation, and real-time issue escalation. Key Responsibilities 1. Community Engagement: Reddit, Quora, WhatsApp & Telegram Establish and manage official Fyers groups/handles on Reddit, Quora Spaces, Telegram Channels, and WhatsApp Communities. Respond actively to queries, tag relevant internal updates, clarify doubts, and moderate discussions with empathy and accuracy. Build strong relationships with high-value contributors/influencers to organically improve Fyers reputation. Proactively participate in finance-related threads even outside official channels to improve visibility and authority. 2. Content Creation & Platform Strategy Create and execute a content calendar tailored for each platform—Reddit AMAs, Quora responses, Telegram knowledge drops, and WhatsApp updates. Draft responses, user education material, product explainers, memes, or insights that match the tone of each platform. Collaborate with the Product, Support, and Marketing teams to translate updates and features into community-friendly formats. Track trending discussions in Fintech groups/channels and use those insights to initiate relevant threads/posts to keep Fyers top of mind. 3. Community Growth Strategize and execute community growth plans to meet the target of 20,000 engaged followers/members per platform by March 2026. Plan and run campaigns (e.g., polls, feedback sessions, contests, invite-only Q&As) to increase retention and member activity. Identify and onboard community champions, moderators, or user volunteers to drive peer-to-peer engagement. Partner with external communities or influencers for co-hosted discussions or cross-promotion opportunities. 4. Community Health Monitoring & Reporting Track daily, weekly, and monthly engagement levels, member growth, content performance, and sentiment trends. Prepare structured Community Health Reports that include: Member activity (DAU/WAU/MAU) Engagement rate by content type Sentiment classification (Positive/Negative/Neutral) Top-performing posts and common queries Red flags or escalated concerns Share these insights with the ORM manager and incorporate learning into content planning and user engagement strategies. 5. Internal Coordination & Escalation Act as the first line of escalation for any potential misinformation, regulatory concerns, or viral user complaints. Work closely with: Support Team – for ticket follow-ups or resolution tracking Compliance Team – to ensure all responses follow regulatory norms Product Team – to stay updated with roadmap changes and upcoming features Marketing – for campaign alignment and engagement strategy Escalate repetitive or critical concerns to stakeholders with clear context and RCAs. Required Skills & Qualifications Deep familiarity with Reddit (threads/moderation/AMAs), Quora (Spaces and contributor strategy), Telegram (bot/channel management), and WhatsApp (broadcast/community features) Excellent communication skills, especially written English. Strong copywriting, storytelling, and content ideation abilities Experience with ORM or social listening tools like Locobuzz, Sprinklr, Brandwatch , or community tools like Discourse, Combot, Notion, Google Forms, Typeform Strong analytical skills and comfort with reporting tools (Excel, Google Sheets, basic dashboards) Ability to work cross-functionally and manage feedback loops across teams Self-starter with a bias for action and a passion for fintech, investing, or trading communities What You'll Gain The opportunity to build a zero-to-one community strategy at one of India’s leading stockbroking platforms High visibility and cross-functional collaboration Real ownership over channel performance and growth metrics A chance to shape how 100,000+ users interact with and perceive Fyers across social platforms Benefits Imagine joining a team where your well-being is paramount, offering you full access to fitness facilities, virtual medical consultations, and flexible leave options. Enjoy the peace of mind with top-tier group medical coverage, robust personal accident protection, and extensive term life insurance for you and your family. Celebrate your successes with individual and team awards in a culture that values trust and openness, ensuring your achievements are always recognized. Elevate your career with our clear advancement pathways, internal mobility options, and leadership development programs. Thrive in an environment that not only supports your professional growth but also prioritizes your overall wellness and happiness. Talent Acquisition Team We are Great Place to Work ® Certified ™ Recognized by Great Place to Work ® India