Senior Consultant | Change Management | Delhi | Organizational Transformation

Human Capital - Change Management Operate

Senior Consultant (Senior Team Lead):

Program Manager – GTM & Resource Strategy

What impact will you make?

As a Program Manager – GTM & Resource Strategy in our Change Management Operate team, you will be instrumental in driving the execution and operational excellence of key initiatives. This role is central to managing go-to-market efforts, optimizing resource planning, streamlining client onboarding, and ensuring robust performance tracking. You will work effectively across teams, ensuring strategic alignment, precise execution, and measurable impact that directly supports our practice's growth.

Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

The Team

Deloitte’s Change Management Operate team delivers scalable solutions to support transformation initiatives. This role is part of a cross-functional group focused on enabling business development, optimizing resource fulfilment, and ensuring client success through structured program management, meticulous data-driven decision-making, and efficient operational processes. Learn more about Human Capital Practice

Work you’ll do:

As a Senior Consultant / Senior Team Lead, you will coordinate and manage multiple workstreams to support go-to-market strategy, resource management, client onboarding, and campaign execution. Your focus will be on ensuring high-quality delivery, effective communication, and efficient problem resolution within a PMO framework.

Your Prime Responsibilities:

Program Manage Go-to-Market Execution

• Drive the execution of go-to-market initiatives for practice offerings and assets, ensuring alignment with business goals and regional priorities.
• Collaborate effectively with sales, marketing, and product teams to support the development and administration of enablement toolkits and campaign assets.
• Monitor execution timelines, track deliverables rigorously, and ensure consistent quality across regions, identifying and escalating potential roadblocks.
• Contribute to the analysis of GTM performance data to identify areas for operational improvement.

Program Manage Resource Fulfillment

• Maintain and manage the internal resource pool using existing tools (Power BI), ensuring data accuracy and accessibility.
• Proactively analyze demand forecasts to perform efficient and timely resource allocation and fulfillment.
• Facilitate regular governance and staffing cadences, providing accurate data to enable proactive planning and mitigate fulfillment issues.
• Effectively use and contribute to the escalation matrix to raise and resolve risks related to resource gaps, ensuring clear communication.
• Review, manage, and resolve data quality issues in demand and supply inputs to ensure accurate planning and reporting.

Client Onboarding & License Activation

• Facilitate the smooth onboarding of new clients and practitioners, ensuring timely activation and setup.
• Support master data upload and license provisioning in close collaboration with technical and support teams.
• Efficiently troubleshoot onboarding issues and coordinate resolution across relevant functions, documenting solutions for future reference.

Performance Tracking & Reporting

• Track and report key metrics related to GTM execution, resource fulfillment, and client activation, ensuring accuracy and timeliness.
• Utilize Excel, Power BI, and PowerPoint to build clear dashboards and present actionable insights to leadership.
• Establish consistent reporting rhythms and ensure timely updates to stakeholders, fostering data-informed decisions.
• Leverage data to identify trends and inform continuous operational improvements across program outcomes.

Market Insights & Campaign Support

• Conduct targeted market and competitive research to inform GTM strategy and positioning.
• Provide essential support for campaign ideation and execution in partnership with marketing and sales teams.
• Contribute to post-campaign analysis, compiling data and observations to inform future improvements.

Skills Required:

Must Have

o 6–10 years of experience in program management, business operations, GTM execution, or resource planning, with a strong emphasis on PMO functions.

o Strong analytical skills and proven ability in stakeholder engagement and communication.

o Proficiency in Excel (advanced), PowerPoint, and Power BI for data analysis and reporting.

o Excellent communication, coordination, and organizational abilities.

o Demonstrated experience managing cross-functional initiatives with a focus on timely execution and measurable operational outcomes.

o Strong ownership mentality and a proactive approach to problem-solving and data quality.

Preferred:

o Background in HR PMO or IT PMO functions.

o Familiarity with change management principles (understanding how changes impact operations and resourcing).

o Experience in marketing operations, sales enablement, or client onboarding processes.

o Exposure to AI-enabled platforms or SaaS tools for operational efficiency.

o Experience in the consulting industry, ideally with a Big 4 firm, understanding a fast-paced environment.

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

Builds own understanding of our purpose and values; explores opportunities for impact Actively focuses on developing effective communication and relationship-building skills Understands expectations and demonstrates personal accountability for keeping performance on track Understands how their daily work contributes to the priorities of the team and the business. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world.