Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Location:
Mumbai, India
Company:
WNS Global Services
Role Overview
In FY25 from 1st April 2024 to 31st March 2025 the WNS sales team closed >$570m Total Contract Value underpinning the company’s growth. We have been investing heavily in the sales ecosystem to improve this performance even further and are putting together a sales operations team led by Dr David Woodcock in the UK. The scope of the team is to bring Generative AI into every step of the sales and marketing process. The team structure will be:The primary responsibility of the role is to lead the project to fully implement Loopio within WNS. Loopio is a digital library of RFP responses connected to an LLM meaning that GenAI can be used to create a first draft of RFPs. It is up and running, but to be fully effective we need it to be fully populated with responses and our solutions teams to continue to use it. You will play a pivotal role in ensuring the accuracy, relevance, and accessibility of information stored in Loopio, enabling our teams to respond efficiently to high-value RFPs for multi-million-dollar global deals. You will collaborate closely with sales, marketing, solutions, and bid teams to maintain a centralized repository of up-to-date content that drives business success. Beyond Loopio we are looking for you to work with Marketing to understand their “OneClick” repository and the innovation teams KX Knowledge Exchange. You will also maintain a bank of account plans and run the loss programme meaning presenting recommendations to senior leaders on how we can improve our win rate.
Key Responsibilities
- Content and Knowledge Management:
- Drive the maintenance and curation of the Loopio content library, ensuring solutions teams populate and use as appropriate to ensure all responses are accurate, relevant, and aligned with company branding.
- Train users in the use of Loopio and other knowledge management tools
- Develop and implement processes for regular content reviews and updates in collaboration with subject matter experts (SMEs).
- Organize content using categories, tags, and smart search options to ensure ease of access for proposal teams.
- Investigate and recommend where Loopio can be enhanced, used in conjunction with or replaced by other tools to improve bid responses and hence win rate.
- Collaboration:
- Work closely with sales and marketing teams to incorporate messaging that aligns with brand tone and voice.
- Partner with solutions and bid teams to ensure impact and relevance of responses for global RFPs.
- Facilitate communication between SMEs across departments to resolve gaps in content or documentation.
- Process Optimization:
- Automate workflows as appropriate to streamline the RFP response process.
- Monitor the efficiency of content usage and recommend improvements based on analytics and feedback.
- Win rate:
- Run a programme of loss review to understand and enhance win rate within the sales organisation.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Library Science, or a related field.
- Minimum 3–5 years of experience in content management or proposal management within a BPO or large-scale enterprise environment.
- Familiarity with Loopio or similar RFP response software is highly desirable.
- Strong organizational skills with exceptional attention to detail.
- Proven ability to manage content libraries for complex multi-million-dollar deals across global markets.
Skills
- Expertise in managing digital libraries or repositories using advanced software tools like Loopio or Qvidian.
- Excellent communication skills to liaise with cross-functional teams effectively.
- Analytical mindset to track metrics and identify areas for improvement in content management processes.
- Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
Why Join Us?
This is an exciting opportunity to contribute directly to winning large-scale deals with global companies by optimizing our RFP response process. You will play a key role in ensuring our sales enablement efforts remain competitive while working alongside talented professionals across various departments.
Compensation & Benefits
- Competitive salary package commensurate with experience.
- Opportunity to work on high-impact projects for multi-million-dollar global clients.
- Professional development programs and access to industry-leading tools like Loopio.
Qualifications
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Library Science, or a related field.
- Minimum 3–5 years of experience in content management or proposal management within a BPO or large-scale enterprise environment.
