Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
ole Overview
We are seeking a highly organized and detail-oriented Content Manager to oversee the management of content within our Loopio RFP response software. As a digital librarian, you will play a pivotal role in ensuring the accuracy, relevance, and accessibility of information stored in Loopio, enabling our teams to respond efficiently to high-value RFPs for multi-million-dollar global deals. You will collaborate closely with sales, marketing, solutions, and bid teams to maintain a centralized repository of up-to-date content that drives business success.
Key Responsibilities
- Content Management:
- Maintain and curate the Loopio content library, ensuring all responses are accurate, relevant, and aligned with company branding.
- Develop and implement processes for regular content reviews and updates in collaboration with subject matter experts (SMEs).
- Organize content using categories, tags, and smart search options to ensure ease of access for proposal teams.
- Collaboration:
- Work closely with sales and marketing teams to incorporate messaging that aligns with brand tone and voice.
- Partner with solutions and bid teams to ensure technical accuracy and relevance of responses for global RFPs.
- Facilitate communication between SMEs across departments to resolve gaps in content or documentation.
- Process Optimization:
- Automate workflows within Loopio to streamline the RFP response process.
- Monitor the efficiency of content usage and recommend improvements based on analytics and feedback.
- Quality Assurance:
- Review completed RFP submissions to curate new reusable content for the database.
- Ensure compliance with best practices in proposal management while protecting the company’s brand image.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Library Science, or a related field.
- Minimum 3–5 years of experience in content management or proposal management within a BPO or large-scale enterprise environment.
- Familiarity with Loopio or similar RFP response software is highly desirable.
- Strong organizational skills with exceptional attention to detail.
- Proven ability to manage content libraries for complex multi-million-dollar deals across global markets.
Skills
- Expertise in managing digital libraries or repositories using advanced software tools like Loopio or Qvidian.
- Excellent communication skills to liaise with cross-functional teams effectively.
- Analytical mindset to track metrics and identify areas for improvement in content management processes.
- Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
Why Join Us?
This is an exciting opportunity to contribute directly to winning large-scale deals with global companies by optimizing our RFP response process. You will play a key role in ensuring our sales enablement efforts remain competitive while working alongside talented professionals across various departments.
Compensation & Benefits
- Competitive salary package commensurate with experience.
- Opportunity to work on high-impact projects for multi-million-dollar global clients.
- Professional development programs and access to industry-leading tools like Loopio.
Qualifications
Sales Skill