Job
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Function Description Global Commercial Services (GCS) accounts for nearly 60% of American Express’ card spend. GCS continues to be a fast-growing business within American Express with the key objectives of accelerating growth, increasing profitability, and enhancing product value propositions to meet client needs. The role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment. The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, change management and execution to provide accurate and compliant data to global Commercial clients. The team partners closely with the client, strategic partners, third parties and multiple internal American Express teams – Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). This role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment. We are seeking a highly organized and proactive individual where she/he will be responsible for managing and implementing data Files for Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files. You will oversee the implementation and management of client hierarchies, perform in-depth document and information reviews, and ensure compliance with global regulatory standards. The ideal candidate will have expertise in leveraging multiple information sources such as Lexis Nexis, D&B, and state websites to conduct thorough due diligence and ensure that all client information is accurate and compliant How will you make an impact in this role? Establish and manage client hierarchies, ensuring accurate data configuration for corporate clients. The incumbent is expected to project manage the implementation of the Corporate Client Program, collaborating with internal teams, Account Managers, Client Program Administrators, and third parties and provide consultation to corporate clients regarding program build, data configuration, and transmission process. Set up and maintain accurate client hierarchies within the system, ensuring proper documentation for legal entities and ownership structures. The applicant must have deep domain expertise in all the functions within the COE which includes PA Digital Onboarding, Corporate Client Hierarchy and Data File Transmissions. The applicant must be well versed with linkages between Client’s Corporate hierarchy structures, OU-BU reporting hierarchies, Client Access, data file transmissions The applicant must be well versed with legal documentation like contracts/agreements, Letter of Acknowledgement, Global Data Transfer Form, etc. Manage the implementation of data files for Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties and technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files. Process and track client requests efficiently while ensuring prompt resolution. Strong leadership and interpersonal skills with the ability to influence and collaborate with people at all levels of the organization. Apply expertise and think creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Perform thorough KYC/AML checks to validate beneficial owner details, authorizing officer, control persons, and equity ownership information for corporate clients by validating documents provided by clients and cross-referencing information from reputable sources like Lexis Nexis, D&B, state websites, etc. Collaborate with clients and internal stakeholders to provide clear guidance on KYC-AML/Sanctions procedures and help resolve any issues related to document submission or compliance requirements Critical Factors to Success Proficient in external research tools such as Lexis-Nexis, D&B reports, and SOS for legal entity, authorizing officer, control persons and beneficial owner details. Knowledge of Platforms: CMCARS, CAS, GREG, GIDM, SFT, GCCP, GDR, Cornerstone, My Setups, CICARE, Cocas, Globestar, @Work, vPayment Admin Good working knowledge of all Corporate T&E and B2B AmEx products Strong analytical skills for data interpretation and reporting. Ability to identify trends and opportunities to improve the customer experience. Ability to manage multiple projects simultaneously while ensuring timely and accurate execution. Strong technical skills and knowledge about protocols, APIs etc. Skills for working with data, interpreting results, business intelligence. Excellent written and verbal communication skills that deliver quality, concrete, and beneficial feedback to management on potential control issues and solutions to close gaps Proven ability to learn new skills in a technical environment – basic technology background is an added advantage. Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision. Minimum Qualifications: Bachelor's Degree with minimum 3+ years of analytical experience in a Customer Servicing environment Minimum combined rating score of 5. Should not be under any form of counselling Functional Skills – A team player who should possess the skills to work and support team members Excellent communication skills both verbal and written - English Enterprise Leadership Behaviors Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective. Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential. Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage. Shift Timings Hours of Operations – ability to work in flexible shifts in a 24-Hour environment. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
