SDET/QA Analyst

Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes using AI, ML, Cloud solutions, and full-stack development.

At Zapcom, we value accountability, ownership, and equality, empowering you to excel. We listen to your aspirations and provide the support needed to achieve them. Our diverse, collaborative culture ensures every voice is heard, driving innovation and business value. With global opportunities and expansion plans, now is the perfect time to join our team. Work on impactful projects that shape the future. Apply today and be part of something extraordinary!

Position Summary:

Seeking a QA Analyst / SDET I with deep expertise in New Distribution Capability (NDC) systems within the airline domain. This role blends advanced quality assurance and modern software development skills to design, develop, and execute robust, scalable, and reliable automated test strategies across NDC APIs, distribution channels, and backend integrations. The candidate will be responsible for driving end-to-end quality, developing automated and manual test frameworks, validating complex NDC workflows, and ensuring the success of NDC implementations from both a technical and business perspective.

Key Responsibilities:

• Basic understanding of NDC protocols, airline retail, and order management workflows.
  
• Design and develop automated test frameworks for NDC API testing, including request/response validation, schema verification, and end-to-end transaction testing.
  
• Create comprehensive test cases covering functional, integration, performance, and regression testing for NDC-compliant systems.
  
• Develop and maintain automated test scripts using programming languages such as Java, Python, or C# for API and web service testing.
  
• Perform API testing for NDC offers, orders, service lists, and payment workflows using tools like Postman, REST Assured, or SoapUI.
  
• Collaborate with development teams to integrate automated tests into CI/CD pipelines using tools like Jenkins, GitLab CI, or Azure DevOps.
  
• Execute manual testing when required, including exploratory testing and edge case validation.
  
• Identify, document, and track defects using bug tracking tools (JIRA, Azure DevOps, etc.).
  
• Create and maintain test data management strategies for various airline distribution scenarios.
  
• Participate in requirement analysis and provide input on testability and quality aspects during sprint planning.
  
• Generate detailed test reports and metrics to support release decisions.

Required Qualifications:

• Bachelor's degree in computer science, Engineering, or related field.
  
• 2-4 years of experience in software testing with at least 1 year in test automation.
  
• Strong programming skills in at least one language (Java, Python, C#, or JavaScript).
  
• Hands-on experience with API testing tools and frameworks (REST Assured, Postman, Karate, etc.).
  
• Experience with test automation frameworks (Selenium, TestNG, JUnit, PyTest).
  
• Knowledge of airline domain and familiarity with NDC standards, GDS systems, or travel technology.
  
• Understanding of CI/CD processes and version control systems (Git).
  
• Experience with Agile/Scrum methodologies.
  
• Strong analytical and problem-solving skills with attention to detail.

Preferred Qualifications:

• Experience with NDC XML/JSON message formats and IATA standards.
  
• Strong skills in validating API calls, order lifecycle, pricing, and settlement flows in NDC environments.
  
• Knowledge of airline reservation systems (Amadeus, Sabre, Travelport).
  
• Experience with performance testing tools (JMeter, LoadRunner).
  
• Familiarity with containerization (Docker) and cloud platforms (AWS, Azure).
  
• Understanding of database testing and SQL queries.
  
• Experience with BDD frameworks (Cucumber, SpecFlow).
  
• Exposure to AI-driven automation and test process optimization.

Technical Skills:

• Programming Languages: Java/Python/C# (proficient in at least one)
  
• API Testing: REST, SOAP, GraphQL
  
• Automation Tools: Selenium, TestNG/JUnit, REST Assured
  
• CI/CD: Jenkins, GitLab CI, Azure DevOps
  
• Version Control: Git, SVN
  
• Testing Tools: Postman, SoapUI, JIRA
  
• Databases: SQL Server, MySQL, Oracle (basic to intermediate)

Soft Skills:

• Excellent communication and documentation skills
  
• Ability to work independently and in cross-functional teams
  
• Strong time management and prioritization abilities
  
• Continuous learning mindset and adaptability to new technologies