Principal Program Manager

Job Title: Principal Program Manager

Location: Bangalore Role Overview

We are looking for a seasoned program & delivery leader to build and lead zapcom's PMO and Resource Management functions. The role includes managing a team of multiple Project Managers and Scrum Masters embedded in customer delivery programs and taking ownership of enterprise-wide resource allocation, bench management and workforce forecasting.

This role combines hands-on delivery governance with strategic visibility into capacity planning and demand/supply alignment. You will establish project delivery standards, run review cadences, design dashboards, and ensure the right talent is deployed to the right programs at the right time.

Key Responsibilities

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  Lead and mentor a team of Project Managers and Scrum Masters across customer projects.

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  Establish and manage PMO processes (delivery reviews, escalation paths, risk tracking)

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  Standardize delivery practices (scope, milestones, status reporting, change control)

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  Provide delivery oversight and proactively address risks in ongoing projects

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  Own the resource management process end-to-end (allocation planning, bench tracking, forecasting, workload optimization )

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  Work with practice and delivery leaders to map talent to project demand and reduce idle capacity

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  Create and maintain real-time dashboards for delivery progress and resource utilization

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  Align delivery execution and resource planning with company’s strategic and customer success goals

Required Experience

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  12+ years in program / delivery management, with at least 3–5 years leading a PMO, resource management, or large-scale program team

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  Proven experience managing multiple delivery programs and enterprise-level resource allocation

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  Strong understanding of SDLC, agile delivery methodologies, and delivery governance

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  Hands-on experience with capacity planning / workforce utilization tools (Excel, PSA, Jira, BI dashboards, etc.)

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  Strong stakeholder management and communication skills, especially with executive and customer‐CXO audiences

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  Bachelor’s / Master’s degree in Engineering business or related field; Agile/Scrum certifications a plus