We are seeking an experienced
Senior Salesforce Business Analyst (BA) cum PMO
to join our
Salesforce transformation initiatives. This dual role combines
deep Salesforce business analysis
expertise
with
program/project management support
to ensure that business goals are
translated into scalable Salesforce solutions and delivered with governance, visibility,and
control.
As a Senior BA, you will lead
business requirement analysis, solution design, and Salesforce
configuration across multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, and
Experience Cloud)
. As a PMO contributor, you will support
program governance,tracking,
reporting, and coordination across stakeholders
. Exposure to
Lightning Web Components
(LWC)
,
Salesforce Org Mergers/Org Consolidations
, and
multi-cloud environments
will be
highly valued.
Roles & Responsibilities
Business Analysis & Salesforce Solutioning:
- Lead requirement gathering workshops, stakeholder interviews, and process mapping sessions.
- Translate business requirements into functional specs, epics, user stories, and process flows aligned with Salesforce capabilities.
- Partner with architects, developers, and admins to design scalable, best-practice Salesforce solutions.
- Configure Salesforce (custom objects, fields, workflows, flows, Lightning pages, validation rules) to meet business needs.
- Oversee data migration, integration, and cleansing activities, ensuring accuracy and integrity.
- Provide user support, training, and adoption guidance to maximize Salesforce ROI.
- Stay ahead of Salesforce releases, features, and industry best practices to recommend continuous improvements.
PMO & Program Governance
- Act as a bridge between business, IT, and leadership teams to ensure clear communication and alignment.
- Support program/project governance including planning, milestone tracking, RAID (Risks, Assumptions, Issues, Dependencies) management, and reporting.
- Prepare executive dashboards, status reports, and steering committee presentations.
- Monitor project delivery timelines, dependencies, and resource allocation to ensure on-time, on-budget outcomes.
- Ensure Agile/Scrum best practices are followed and drive ceremonies (stand-ups, sprint planning, retrospectives).
Requirements
- Education: Bachelor s degree in Computer Science, Information Systems, Business, or related discipline.
- Experience: Minimum 6 8 years as a Salesforce BA/Administrator, with at least 2 3 years in a senior/lead role. Exposure to PMO or project governance responsibilities required.
- Salesforce Expertise:
- Strong knowledge of Sales Cloud, Service Cloud, Marketing Cloud (Experience Cloud is a plus).
- Proficiency in Salesforce configuration (Flows, App Builder, Validation Rules, Automation).
- Awareness of Lightning Web Components (LWC) and modern Salesforce development patterns.
- Hands-on with data management, migration, and integration (ETL, APIs).
- Experience in Org Mergers/Org Consolidations highly desirable.
- Certifications: Salesforce Administrator (ADM201) required; advanced certs (App Builder, Sales Cloud Consultant, Business Analyst, PMP/PMI-ACP) preferred.
BA & PMO Skills
- Strong requirement analysis, documentation, and solutioning skills.
- Proven ability to prepare program-level reports, dashboards, and executive summaries.
- Experience in Agile/Scrum delivery environments with tools like Jira, Confluence, or Azure DevOps
Non-Technical Skills
- Good communication skills (written & spoken)
- Stakeholder Management
- Problem Solving
- Leadership Skills
- Flexible to work across teams / clients.
Skills: lwc,pmp/pmi-acp,agile,pmo,apis,scrum,salesforce,jira,sales cloud,user support,salesforce administrator,marketing cloud,app builder,salesforce org,service cloud,azure devops,salesforce releases,salesforce solutions,salesforce business analysis,sales cloud consultant
