Job
Description
Company Description Protiviti is a global consulting firm that provides deep expertise and tailored solutions in finance, technology, operations, data, digital, legal, HR, risk, and internal audit. With over 90 offices in more than 25 countries, Protiviti serves a wide range of clients, including Fortune 100 and Fortune 500 companies. As a member firm of Protiviti, the India branch offers consulting and managed solutions to help leaders confidently face the future. Role Overview : We are looking for a highly experienced Salesforce Solution Architect to lead solution design and architecture for enterprise customers across the BFSI and Manufacturing sectors in India with more than 10+ Years experience. The architect will be responsible for aligning business goals with Salesforce capabilities, and providing leadership across Sales Cloud, Service Cloud, and Experience Cloud implementations. Key Responsibilities : Lead end-to-end architecture and solution design for Sales Cloud, Service Cloud, and Experience Cloud implementations. Translate complex business requirements into scalable, secure, and high-performing Salesforce solutions. Collaborate with client stakeholders, business analysts, and delivery teams to define technical solutions and architecture. Design data models, integration patterns (REST/SOAP APIs, middleware), and security frameworks compliant with BFSI and manufacturing industry standards. Provide technical leadership during presales, discovery workshops, and project delivery. Ensure adherence to Salesforce best practices, including governance, code quality, and platform limits. Guide development teams during build and deployment phases; conduct design/code reviews and performance tuning. Stay up to date with Salesforce platform innovations and roadmap. Required Skills & Experience : Deep expertise in Sales Cloud, Service Cloud, and Experience Cloud (Community Cloud) implementations. Strong experience designing solutions for BFSI clients (e.g., lending, insurance, capital markets) and Manufacturing organizations (e.g., sales ops, dealer networks, service operations). Minimum 3 full-cycle implementations in either domain, preferably for enterprise customers in India. Strong knowledge of Apex, LWC, SOQL, Flows, Process Builder, and Experience Builder. Integration experience with ERP, core banking, insurance systems, and manufacturing execution systems (MES) using Mulesoft or similar middleware. Hands-on experience with Security & Compliance frameworks applicable to BFSI (e.g., RBI guidelines, ISO, data residency). Salesforce Application and System Architect certifications (preferred); minimum Platform Developer I and Salesforce Administrator certifications. Experience working in Agile/Scrum environments with onsite-offshore delivery models. Preferred Qualifications: Salesforce Certified Technical Architect (CTA) – highly desirable. Experience with DevOps tools (Gearset, Copado) and Salesforce Industries (Vlocity) a plus. Exposure to Data Migration tools and techniques (Dataloader, ETL tools). Experience working with Indian enterprise clients across Tier-1 cities and regulatory environments. Soft Skills : Excellent communication and stakeholder management skills. Proven ability to lead cross-functional teams and drive complex engagements. Customer-centric mindset with strong problem-solving skills. Let me know if you'd like this reformatted for a LinkedIn post or RFP template. Show more Show less
