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0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Summary Detail-oriented and results-driven Data Quality Analyst with an extensive background in improving data accuracy, completeness, and consistency in our CRM (Salesforce). Adept at cleaning and maintaining data, and provide exceptional service to our supported business functions. Proficient in data governance, and leveraging tools to ensure optimal data integrity for business operations. Responsibilities Data Enrichment: Regularly audit and clean account data and hierarchies within Salesforce to ensure its accuracy, completeness, and relevance Data Governance: Ensure data management practices align with internal policies, compliance requirements, and industry best practices. Collaboration: Work cross-functionally with sales, marketing, and regional teams, seeing tasks to resolution Ticketing Systems & Support: Provide guidance to end-users with data entry, account creation, and general requests. Qualifications Degree: Bachelor’s at minimum Customer Research: Looking up end-customer details to verify address, parent companies, financial statements, and Familiarity with Data Obligations (Company & Legal level): Basic understanding of GDPR, Office of Foreign Asset Controls (OFAC) Experience 1+ Yrs of experience working on data quality improvement initiatives within Salesforce, improving data accuracy. Creating & updating account, opportunity, and custom object data Worked with a ticketing system, adhering to strict SLAs You are use to: Working with cross-functional teams to implement or transform data to increase system integrity. Identifying duplicates, missing information, and other discrepancies, implementing corrective actions Consistently adheres to company policies and maintains a high standard of professionalism, both written and verbal Ability to multitask between ad-hoc requests and daily commitments You are known for: Attention to Detail: Exceptional focus on data accuracy and the ability to spot discrepancies or inconsistencies. Problem-Solving Skills: Seeing requests to resolution, regarding data quality processes, and ensuring appropriate teams are looped in if necessary. Technical Skills CRM System: Salesforce Data Manipulation: Excel / Gsheet Data Enrichment Tools: Dun & Bradstreet, HG Insights, Zoominfo, 6sense Preferred Skills; Not required Data Visualization: Tableau, Anaplan Data Querying: SQL / SOQL Data Querying: Salesforce Reporting Data Quality Tools: DemandTools, Dataloader, SalesforceInspector Certifications (Optional) Salesforce Certified Administrator or Salesforce Certified Data Architect. What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Show more Show less
Posted 4 hours ago
10.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Company Description Protiviti is a global consulting firm that provides deep expertise and tailored solutions in finance, technology, operations, data, digital, legal, HR, risk, and internal audit. With over 90 offices in more than 25 countries, Protiviti serves a wide range of clients, including Fortune 100 and Fortune 500 companies. As a member firm of Protiviti, the India branch offers consulting and managed solutions to help leaders confidently face the future. Role Overview : We are looking for a highly experienced Salesforce Solution Architect to lead solution design and architecture for enterprise customers across the BFSI and Manufacturing sectors in India with more than 10+ Years experience. The architect will be responsible for aligning business goals with Salesforce capabilities, and providing leadership across Sales Cloud, Service Cloud, and Experience Cloud implementations. Key Responsibilities : Lead end-to-end architecture and solution design for Sales Cloud, Service Cloud, and Experience Cloud implementations. Translate complex business requirements into scalable, secure, and high-performing Salesforce solutions. Collaborate with client stakeholders, business analysts, and delivery teams to define technical solutions and architecture. Design data models, integration patterns (REST/SOAP APIs, middleware), and security frameworks compliant with BFSI and manufacturing industry standards. Provide technical leadership during presales, discovery workshops, and project delivery. Ensure adherence to Salesforce best practices, including governance, code quality, and platform limits. Guide development teams during build and deployment phases; conduct design/code reviews and performance tuning. Stay up to date with Salesforce platform innovations and roadmap. Required Skills & Experience : Deep expertise in Sales Cloud, Service Cloud, and Experience Cloud (Community Cloud) implementations. Strong experience designing solutions for BFSI clients (e.g., lending, insurance, capital markets) and Manufacturing organizations (e.g., sales ops, dealer networks, service operations). Minimum 3 full-cycle implementations in either domain, preferably for enterprise customers in India. Strong knowledge of Apex, LWC, SOQL, Flows, Process Builder, and Experience Builder. Integration experience with ERP, core banking, insurance systems, and manufacturing execution systems (MES) using Mulesoft or similar middleware. Hands-on experience with Security & Compliance frameworks applicable to BFSI (e.g., RBI guidelines, ISO, data residency). Salesforce Application and System Architect certifications (preferred); minimum Platform Developer I and Salesforce Administrator certifications. Experience working in Agile/Scrum environments with onsite-offshore delivery models. Preferred Qualifications: Salesforce Certified Technical Architect (CTA) – highly desirable. Experience with DevOps tools (Gearset, Copado) and Salesforce Industries (Vlocity) a plus. Exposure to Data Migration tools and techniques (Dataloader, ETL tools). Experience working with Indian enterprise clients across Tier-1 cities and regulatory environments. Soft Skills : Excellent communication and stakeholder management skills. Proven ability to lead cross-functional teams and drive complex engagements. Customer-centric mindset with strong problem-solving skills. Let me know if you'd like this reformatted for a LinkedIn post or RFP template. Show more Show less
Posted 4 days ago
7.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Our client is looking for an experienced candidate who will play an integral role in developing and maintaining our Customer Relationship Management (CRM) application built on the salesforce.com platform. Key Areas Of Responsibilities Design, prototype, build, document and support solutions for the Salesforce.com CRM to meet business needs, including configurations, customizations and integrations. Good Experience in Lightning development and LWC. Able to provide solutions for the complex requirements and Projects. Experience in Implementing REST, SOAP and Streaming API Integrations. Experience in CI/CD Process for version controlling. Develop new and maintain existing Apex classes, triggers, Lightning components and Visual Force pages. Develop and adhere to best practices for coding, documentation and deployment of code to production. Contribute to the migration of Salesforce classic features to Lightning experience, using Lightning Design System with Visualforce pages, Lightning Component development and other necessary UI technologies. Work with team on the development and maintenance of system integrations involving Salesforce and applications that integrate with Salesforce, including CPQ, ERP and other external vendor systems. Create and maintain detailed technical documentation for design specifications, root cause analysis, change management and peer reviews. Provide great customer service to users across the organization in response to production environment issues and support requests Utilize good troubleshooting skills and conduct root cause analysis. Participate in software development using Agile/Scrum methodologies. Review and keep informed of new features made available with each Salesforce release and how they will impact the CS org. Required Qualifications Bachelor's degree in Computer or engineering discipline and/or related field or equivalent experience. 7+ years of industry experience developing applications on the Force.com platform, using APEX, Visualforce, Salesforce APIs, SOQL and Lightning, and using tools such as Vs code, Dataloader. Experience with Salesforce Lightning Design System, LWC, Lightning Component framework and other necessary UI technologies. Demonstrated experience building integrations with Salesforce.com using REST/SOAP API's. Understanding and demonstrated knowledge of best practices for code development and deployment. Strong communications skills - able to communicate with technical/non-technical people. Familiarity with development in an Agile framework is a plus. Technical Certifications Certified Platform developer I, Platform Developer II prefered. Certified Salesforce.com Administrator Soft Skills Motivated and Self-Driven. Demonstrated troubleshooting, analytical and critical thinking skills. Good technical documentation skills. Good verbal and written communication skills. Show more Show less
Posted 1 week ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success. Salesforce Developer works to build custom business apps and solutions using Salesforce platform. Act as a key player in building, maintaining current and new custom processes or solutions that rely on Salesforce Sales/Service Cloud to function or for reporting. You will be part of the Salesforce Practice that work closely with the teams across Bounteous with a goal of growing our operational efficiencies through the development of standards and practices, and internal advocacy around Salesforce. Good candidates will be able to direct the design of new applications from conception to completion and possess strong client and communication skills. The best candidate will be creative, highly detailed, demonstrate the ability to define and solve complete problems, and work in a fast-paced environment for multiple clients. Information Security Responsibilities Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.) Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information Role And Responsibilities Possess complete understanding of individual project or modules within a larger project. Guide the software engineers in good programming discipline. Multi-task/work on several projects effectively and deliver within timeline. Exhibit excellent coding skills, adhering to standards, with minimal defects. Integrate software components into a fully functional software system. Understand low level designs and adhere to architecture decisions. Understand high level designs and participate in architectural discussions. Work independently and contribute to the overall delivery. Ability to interface 1-1 with the customer. Articulate the work done. Implement technical solutions that are proposed by Leads or Tech Specialist to solve real time business problem. Exposure to Full stack development or frameworks depending on technology stack. Exhibit strong full stack or appropriate framework and platform knowledge and propose solutions to customers. Participate and contribute to technical discussions / architecture proposals. Work on POCs and ability to present technical solutions. Come up with alternative solutions to effectively solve customer problems. Certified developers either internally or externally in their area of expertise. Takes interest in mentoring juniors and software engineers. Preferred Qualifications Apex, Visualforce, Lightning Aura, Objects & Fields Set up, Process builder, Workflow rules, Validation rules, Formula Fields, LWC, Flows and Basic Integration experience, HTML, CSS, JavaScript, Deployment using Change Set, Using tools like VS code, developer Console, Workbench and Dataloader PD1 (Platform Developer 1), PD2 (Platform Developer 2) and App Builder certifications Advanced and complex Integrations, Apex Design patterns a plus Excellent communication (verbal & written) - articulates clearly, concisely and with context at all times High confidence and assertiveness skills - has a cordial work relationship with peers and manager, speaks their mind even during challenging situations, proactively seeks support Takes feedback positively and works on it seriously, is not afraid of making mistakes as part of learning, open to working across projects and technologies Solid analytical and logical skills - understands requirements quickly and accurately, proactively thinks through the solution and seeks clarification before coding Explores the root causes of problems before taking action Stays up-to-date with the latest developments in technology, able to apply to projects Bounteous x Accolite is proud to be an equal opportunity employer. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous x Accolite is willing to sponsor eligible candidates for employment visas. Show more Show less
Posted 1 week ago
5.0 years
0 Lacs
India
Remote
Company Description Digital Walls Consulting (DWC) is a technology-driven SAP consulting firm specializing in enterprise digital transformation. With a strong presence across Asia, the Middle East, Europe, and Africa, we have successfully collaborated with Fortune 500 companies and industry leaders to deliver tailored, high-impact solutions. Our expertise spans IT/ITES, Pharma, Healthcare, Manufacturing, Telecom, Retail, and Automotive, providing end-to-end SAP implementations to drive operational excellence. Beyond SAP, we partner with global IT and consulting firms like KPMG and Deloitte, offering contract staffing, enterprise solutions, and managed services to ensure seamless business operations. At DWC, our approach is built on a foundation of "Quality First, Customer First". Position Sr. Agile PLM developer Location: Remote Role : Contract/Freelance Shift: 2.30 to 11.20PM IST We are currently seeking a degreed, experienced, and professional Agile PLM Developer with significant experience developing/enhancing PX extensions. We are looking for those with the following: o Have total of 8-9 yrs of IT experience. At least 5 years of experience at a senior developer level with Agile PLM o Experience in implementation of Agile PLM, and one or more of the following modules PPM, PQM, PCM, PG&C or EC. o Experience in product suite of Oracle Agile PLM 9.3.x. o Experience in Oracle Agile customization and configuration including development of PXs. o Technical Experience in Agile integration with ERP. o Proficient in process and PLM data flows o Experience with Oracle-Agile tools such as ACP, Dataloader, and FileLoader o Experience with J2EE technologies including, Core JAVA, JSP, Servlet, JDBC, HTML, JavaScript, XML o Experience working with IDE like Eclipse tools. o Excellent communication skills and the ability to thrive in a dynamic, changing environment are necessary o Ability to clearly communicate with team members on issues, status and design ideas throughout the project o Experience in all phases of project life cycle (SDLC): Analysis, Design, Implementation and Testing. o Excellent analytical, problem solving, communication and interpersonal skills. o Other required experience includes: - Bachelor’s Degree; Computer Science degree preferred. --Bilingual (English and Spanish/Mandarin/Russian) language skills are a PLUS. Show more Show less
Posted 2 weeks ago
2.0 - 4.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Ultimate.ai IT, Sales & Business Development Pune, Maharashtra, India Posted on May 28, 2025 Apply now Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Who We're Looking For We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What You'll Be Doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company Use a combination of standard functionality and custom development to solve business problems Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work with Workato as a middleware between systems Must Have What you bring to the role Bachelor’s degree or equivalent work experience and 2-4 years Salesforce experience. Salesforce Administrator Certification (ADM 201). Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation Nice To Have Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications. Experience with Software-as-a-Service (SaaS) based selling models is a plus. Experience with Zuora Billing (or equivalent) Jira / Confluence experience a plus Knowledge of Copado (or equivalent) Knowledge of Workato (or equivalent) Where We Work Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai Show more Show less
Posted 2 weeks ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
We are hiring for one of the IT product-based company Job Location- Gurgaon/Pune Work Mode- Hybrid Job Description What you will bring 3+ experience in data analytics or data governance, with a strong focus on Salesforce administration and data management practices, including experience managing data quality Good hands-on experience in MS SQL Salesforce.com database knowledge required; Expertise in Salesforce Administration and configuration preferred Strong understanding of data governance principles and best practices Data Quality, Data Governance, and Data Management experience required Strong analytical skills with ability to collect, organize, analyze, and disseminate significant amounts of information Knowledge of data quality tools and techniques Extremely detail-oriented with the ability to explain large amounts of information in a simple, organized manner Experience with Salesforce Dataloader Advanced knowledge of Excel; proficient in formulas, vlookups, pivot tables, macros Excellent communication and stakeholder management skills Comfortable with MS Office, O365, SharePoint, especially Excel and VLookup Ability to interact with business partners and product managers Demonstrated ability to manage multiple, parallel initiatives, and meet established deadlines Must be detail-oriented, have solid communication skills and strong problem-solving skills What you will do Ensure Data Governance practices are followed Review and analyze data across our Salesforce environment Collect, aggregate, and analyze complex data sets across our Salesforce environment identifying trends or patterns, areas of improvement, and root cause analysis to understand the trends/issues. Identify, investigate, and manage the resolution and escalation of data quality issues Perform ongoing data quality audits Creation and generation of reports and dashboards on various metrics both quantitative and qualitative in Excel, Salesforce, and other systems/tools Work with business stakeholders to prioritize business and information needs Import, export, clean, transform, and validate data Support with data validation, quality issues, integrity, accuracy, consistency, and works to resolve impacting issues related to data elements; de-duplication and cleaning Responsible for reviewing data requests, data analyses, transformation, and data uploads into the platform Ensuring all data migrations and data loads are completed in accordance with the process Salesforce.com admin support: User access administration, regular data loads, data validation Other duties as assigned What we would like to see Creating dashboards in Power BI Salesforce (Sales Cloud, Service Cloud, Experience Cloud) expertise Salesforce Lightning Experience Show more Show less
Posted 2 weeks ago
2.0 - 4.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Who We're Looking For We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What You'll Be Doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company Use a combination of standard functionality and custom development to solve business problems Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work with Workato as a middleware between systems Must Have What you bring to the role Bachelor’s degree or equivalent work experience and 2-4 years Salesforce experience. Salesforce Administrator Certification (ADM 201). Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation Nice To Have Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications. Experience with Software-as-a-Service (SaaS) based selling models is a plus. Experience with Zuora Billing (or equivalent) Jira / Confluence experience a plus Knowledge of Copado (or equivalent) Knowledge of Workato (or equivalent) Where We Work Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less
Posted 2 weeks ago
0.0 - 4.0 years
0 Lacs
Pune, Maharashtra
Remote
Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. Who we're looking for We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company Use a combination of standard functionality and custom development to solve business problems Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work with Workato as a middleware between systems What you bring to the role Must have: Bachelor’s degree or equivalent work experience and 2-4 years Salesforce experience. Salesforce Administrator Certification (ADM 201). Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation Nice to Have: Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications. Experience with Software-as-a-Service (SaaS) based selling models is a plus. Experience with Zuora Billing (or equivalent) Jira / Confluence experience a plus Knowledge of Copado (or equivalent) Knowledge of Workato (or equivalent) Where We Work: Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Posted 3 weeks ago
5.0 years
0 Lacs
Pune, Maharashtra
Remote
Job Description Who we're looking for We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems. Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization. Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. Use a combination of standard functionality and custom development to solve business problems. Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications. Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work in integration between Salesforce and Zuora using Workato middleware. Work with the Renewals Team to continuously improve the renewals processes. Work with the GTM team to implement approval processes in the system. Work on implementation of overall quoting strategy and Conga generated documentation. What you bring to the role Basic Qualifications: Bachelor’s degree or equivalent work experience and 5+ years Salesforce.com systems analyst experience. Salesforce Administrator Certification (ADM 201); Consistent track record of having implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, experience in hands-on configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation. Proven hands-on experience with Salesforce CPQ or a similar CPQ system; Knowledge of Conga, or any document generating tool Preferred Qualifications: Salesforce Advanced Administrator, Platform Builder, Salesforce CPQ (or similar), Sales Cloud Consultant certifications; Experience with Software-as-a-Service (SaaS) based selling models a plus; Experience with Zuora Billing; Jira / Confluence experience a plus; Knowledge of Copado; Knowledge of Workato (or equivalent); Experience with Advanced Approvals growth : work in pods- Product owners, BSA, QA's and developers - pro active , show how a team can improve , move to a lead position - can be a solution architect , solution design - retention rate is good in the team . Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Posted 3 weeks ago
6.0 - 10.0 years
0 Lacs
Andhra Pradesh, India
On-site
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Summary - As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level Include But Are Not Limited To Use feedback and reflection to develop self-awareness, personal strengths and address development areas. Proven track record as an SME in chosen domain. Mentor Junior resources within the team, conduct KSS and lessons learnt. Flexible to work in stretch opportunities/assignments. Demonstrate critical thinking and the ability to bring order to unstructured problems. Ticket Quality and deliverables review. Status Reporting for the project. Adherence to SLAs, experience in incident management, change management and problem management. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. Demonstrate leadership capabilities by working with clients directly and leading the engagement. Work in a team environment that includes client interactions, workstream management, and cross-team collaboration. Good Team player. Take up cross competency work and contribute to COE activities. Escalation/Risk management. Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / B.SC / B.Com / BBA Degree Preferred Bachelor's degree Required Field(s) Of Study (BQ) Preferred Field(s) of Study: BE / B Tech / ME / M Tech / B.SC / B.Com / BBA Minimum Year(s) of Experience (BQ) *: US 6 to 10 years of experience in Salesforce Certification(s) Preferred Required Skills *: 6 to 10 years of experience in Salesforce with following skills Extensive experience working with Sales Cloud, Commerce Cloud, Service Cloud, Marketing Cloud. Experience with Salesforce APIs, Apex Triggers and Classes, SOQL, Force.com Tool and Toolkits. Experience in working with Salesforce Workflow Rules and Approvals, Visual Flow, Process Builder, and Salesforce limitations. Strong project experience in any one of the skill set like Salesforce Field Service Lightning,Docusign/CLM,Community Cloud,Salesforce - Commerce Cloud,Salesforce - Marketing Cloud,Salesforce - Pardot,Salesforce - Tableau and Salesforce - Slack Experience with REST/SOAP APIs (XML, JSON). User Interface: LWC, Salesforce Visual Force, HTML5, JavaScript, CSS, Lightening, jQuery, AJAX. Familiar with Salesforce Sites. Familiar with ETL tools (i.e., Mulesoft’s Dataloader). Experience with Agile development processes, continuous integration, deployments. Working knowledge of Jira or similar project management/issue tracking tools. Strong understanding of design principles, technically scalable data modeling, Force.com development best practices. Develop accurate estimates on level of effort for timely project execution. Review and assure quality in all code entering the codebase. Continually evaluate and refractor code base for increased extensibility. Proficiency in developing unit testing with assertions for core functionality. Comprehensive experience in debugging and troubleshooting in Salesforce. Self-starter who has the ability to multi-task in a dynamic environment. Take responsibility for end-to-end solution delivery for their respective tracks. Customer-focused attitude. Detailed-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies. Team player with strong communication skills. Good communication skills. Ability to problem solve high-level software and application issues. Unit/Integration testing and support of UAT testing including development of test scenarios if Required Data mapping and support of data cleanup Go-live readiness preparation including cutover activities if required Hypercare coverage after go-live Preferred Skills *: Apex coding (absorbing/processing data) Integration of third-party applications (APIs: SOAP, REST, JSON) Automation (using Batch) Relational databases (SQL) Experience working on a team using Scrum or other Agile project framework Experience in web-designing, HTML5, CSS3, Hibernate, Git Experience in integrating Salesforce with other applications via real-time, batch, synchronously and asynchronously Experience in creating and managing complex workflow rules, data validation and triggers Experience in Salesforce Out of the Box functionality Experience in data management and data loading tools such as Data Loader Strong understanding of release management and change management Ability to develop technical requirements, prototyping, coding, testing, deployment and support using Agile/Scrum methodologies. AutoRabbit - Devops tool experience. Show more Show less
Posted 3 weeks ago
0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Key Responsibilities JOB DESCRIPTION System Management & Optimization Fair understanding of configuration, maintenance, and reliability of our Salesforce Sales Cloud. Design and implement scalable solutions for objects, workflows, automations (Flow), validation rules, and custom development. Manage user roles, profiles, permissions, page layouts, and security settings. Cross-Functional Collaboration Partner with business stakeholders (Sales, Marketing, Operations, Customer Success, Finance) to understand needs, gather requirements, and translate them into Salesforce solutions. Support strategic initiatives like lead-to-cash process optimization, forecasting, territory management, and reporting. Data Integrity & Governance Establish and enforce data governance policies and best practices. Maintain high standards of data quality, de-duplication, and completeness across all records. Collaborate with RevOps and Marketing teams to ensure accurate campaign attribution and reporting. Training & Documentation Develop user training materials and conduct workshops to improve adoption and effective usage. Document system architecture, business processes, and release notes for enhancements. Project Leadership & Innovation Lead projects to enhance Salesforce functionality (e.g., CPQ, integrations, custom apps). Evaluate and implement third-party tools from the AppExchange where needed. Act as a liaison with IT/Engineering for integrations and more technical customizations (e.g., APIs, middleware). Qualifications Required 5+ years of hands-on Salesforce Administration experience (Sales Cloud required). Salesforce Advanced Administrator certification (and/or Platform App Builder). Proven success managing Salesforce in a complex, high-growth B2B environment. Strong command of automation tools (Flow, Process Builder, Approval Processes). Solid understanding of Salesforce data architecture, sharing model, and integration concepts. Experience with reporting tools (e.g., Salesforce Reports & Dashboards, Power BI preferred). Strong business acumen and ability to communicate effectively with non-technical stakeholders. Preferred Experience with Salesforce CPQ, HubSpot, or Marketing Cloud. Experience in software services or subscription-based business models. Familiarity with tools like Dataloader, Workbench, or MuleSoft. Exposure to Agile project management methodologies. About Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Show more Show less
Posted 4 weeks ago
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