Sales Training Manager

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance. We are looking for a dynamic individual with deep sales knowledge, excellent coaching skills, and a strong understanding of metrics-driven performance improvement. Your key responsibilities will include designing and implementing training programs tailored for new joiners and existing sales teams. You will conduct regular training needs analysis and refreshers to enhance performance. Monitoring, assessing, and improving the quality of customer interactions across all channels will be a critical part of your role. Evaluating team performance using key metrics such as Conversion Rates, Call Quality, Compliance, etc., and delivering feedback and coaching to enhance communication, sales pitch, and process adherence will be essential. Collaboration with Sales, HR, and Ops teams to align training with business goals is another aspect of your role. You will prepare reports and present insights to leadership on training effectiveness and quality improvement. We are looking for someone with a minimum of 3+ years of hands-on experience in Sales, preferably in a tele-sales or B2C setup, and at least 5+ years of proven experience in training and quality, especially for customer-facing or sales teams. A data-driven mindset with proficiency in performance metrics analysis is crucial for this role. Strong communication, presentation, and interpersonal skills are required. The ability to assess performance gaps and design targeted interventions is highly valued. Hands-on experience with CRM & Telephony Systems and Quality Tools is a plus. Location: HSR Layout in Bangalore Working Days: 6 Days a Week,