10 Telephony Systems Jobs

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience.You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on the Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording among others, all while driving efficient time to value. Key Responsibilities :Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' business objectivesUnderstand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needsCollaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.Identify opportunities for upselling and cross-selling our solutions to existing clients.Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions. Requirements : Bachelor&aposs degree in Computer Science, Information Systems related field OR equivalent experience 3+ years of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations Strong technical background with knowledge of SaaS platforms, APIs, and cloud services Excellent project management skills with the ability to juggle multiple projects simultaneously Ability to translate complex concepts into actionable items to non-technical stakeholders Strong communication skills in English (both written and verbal) Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges Comfortable working in US hours Optional Requirements : Experience interacting with APIs and using cloud services Experience with integrating with CRMs such as Salesforce Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys Show more Show less

As a member of the Perforce community, you will be part of a team of collaborative experts, problem solvers, and possibility seekers who believe that work should be both challenging and fun. We take pride in inspiring creativity, fostering belonging, supporting collaboration, and encouraging wellness. Working at Perforce means having the opportunity to learn from some of the best and brightest minds in business, leading you towards a rewarding career at a company that is constantly growing and progressing. Perforce Software, Inc. has a global presence across more than 80 countries, serving over 75% of the Fortune 100 companies. Trusted by the world's leading brands to provide solutions for the toughest challenges, Perforce is the preferred choice for the best run DevOps teams worldwide. Your responsibilities at Perforce will include performing analytical, technical, and administrative tasks related to the planning, design, installation, and ongoing administration of various network devices, security systems, wireless technologies, computers, printers, telephony systems, storage solutions, and electronic communication systems. You will play a key role in defining, implementing, and monitoring network performance for IT service delivery, ensuring responsive and high-quality support for both internal and external customers. Additionally, you will be responsible for developing and delivering end-user training programs for network functions and VPN software, as well as maintaining internal support content on the company's intranet. Furthermore, your role will involve identifying, managing, and ensuring the timely resolution of issues requiring escalation to software and hardware vendors, as well as ensuring compliance with vendor contracts for related services. Effective communication of infrastructure changes, service outages, and organizational updates to employees and management will be crucial. You may also be required to undertake other IT responsibilities as directed by management. To be successful in this role, you are required to have a BS/BA in Engineering, Computer Science, IT, or a related field, along with a minimum of 5 years of experience in a network administrative role. Strong communication skills, experience in managing global enterprise networks, and familiarity with network security, routing design, Cisco hardware, telephony systems, network monitoring software, and IT service management best practices are essential requirements. Proficiency in operating systems such as Mac OS X, Windows, and UNIX, as well as experience in executing multiple technical projects concurrently, will be beneficial. If you are passionate about technology and eager to work with talented individuals across the globe, Perforce is the place for you. Join us and be valued for your contributions, exposed to new opportunities, and rewarded generously in a dynamic work environment that combines the best aspects of a start-up with the stability of an established and profitable company. Apply today at www.perforce.com and become a part of our innovative and diverse team!,

You will be joining Casagrand Builder Private Limited in Chennai as a Contact Center Voice Engineer. In this full-time on-site role, your primary responsibilities will include troubleshooting, managing IVR systems, overseeing Voice over IP (VoIP) technologies, handling telephony systems, and optimizing network performance. To excel in this position, you should possess strong troubleshooting skills and IVR management expertise. Experience with CTI integrated with any CRM, along with being a Telecom specialist, will be beneficial. Proficiency in Voice over IP (VoIP) and Telephony systems is essential, as well as a solid background in networking and relevant experience in the field. As a Contact Center Voice Engineer, your role will require you to have excellent analytical and problem-solving abilities. Effective communication and collaboration skills are also crucial for successful performance in this position. Holding a relevant certification in networking or telecommunications, combined with a Bachelor's degree in Computer Science, Information Technology, or a related field, will further strengthen your candidacy for this role.,

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance among the sales staff. We are looking for a dynamic individual with deep sales knowledge, exceptional coaching skills, and a metrics-driven approach to performance improvement. Your duties will include designing and implementing training programs tailored for new joiners and existing sales teams. Regular training needs analysis and refreshers will be conducted to enhance performance. Monitoring, assessing, and enhancing the quality of customer interactions across all channels will be a key focus area. Evaluating team performance using metrics such as Conversion Rates, Call Quality, and Compliance will help drive continuous improvement. You will be expected to deliver feedback and coaching to enhance communication, sales pitch, and adherence to processes. Collaboration with Sales, HR, and Ops teams to align training initiatives with business goals is essential. Additionally, preparing reports and presenting insights to leadership on training effectiveness and quality improvement will be part of your responsibilities. The key skills required for this role include a minimum of 3+ years of hands-on sales experience, preferably in a tele-sales or B2C setup. You should have at least 5+ years of proven experience in training and quality, especially for customer-facing or sales teams. A data-driven mindset with proficiency in performance metrics analysis is crucial. Strong communication, presentation, and interpersonal skills are necessary for effective coaching. The ability to identify performance gaps and design targeted interventions is vital. Hands-on experience with CRM & Telephony Systems and Quality Tools will be considered a plus. This position is based in HSR Layout, Bangalore, and the working schedule is 6 days a week. Join us at WorkIndia and be a part of our mission to provide meaningful livelihoods to blue-collar individuals in India and beyond.,

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President, Amazon Connect Solution Architect! Be part of a new team creating innovative services to help big companies succeed. Focus on improving customer experience, attracting new customers, using social media effectively, and analyzing data. Lead the strategy for growing banking contact centers by creating technology solutions that modernize these centers and show clear business results. Be a leader in the market by securing big deals, sharing ideas with top executives, and expanding the business through partnerships and new ideas. Responsibilities . Design and build features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. . Create Proof of Concept for new features released with Amazon Connect . Create prototypes / build demos for business scenarios using o Amazon Connect features such as Agent workspace, Cases, Tasks, contact lens, Wisdom, Optimization, Amazon Q in Connect, Voice ID, Amazon Lex and services that are part of Cognitive CX for End-to-End workflows for industry and vertical requirements. o AWS CCI solutions and AWS services part of Cognitive CX. o Amazon Connect integrations with CRM / ticketing tools / 3rd party applications etc. o Amazon Connect based automations / accelerators . Help presales teams in responding to RFP / RFQ / RFI, through Amazon Connect expert inputs related to Amazon Connect solution / design considerations, transformation solutions, architectures, usage pricing, implementation / support pricing, answering customer questionnaire, preparing questionnaires seeking clarity on customer expectations. . Keep updated on latest developments in CCaaS platforms with focus on Amazon Connect . Create Point of views around Amazon Connect and other CCaaS platforms such as Genesys etc. Qualifications we seek in you! Minimum Qualifications / Skills . Relevant years of experience in IT industry, with focus on Contact Center technologies . Minimum years of experience in designing and implementing Amazon Connect solutions. . Should have performed at least 6 Amazon Connect migrations (high / medium complexity) . Strong understanding of Amazon Connect and AWS eco system constituting Cognitive CX. . Strong understanding with telephony systems and VoIP technologies . Expertise in design and implementation of Call back, IVR, routing strategies, CRM integration. . Expertise in designing and implementing conversational interfaces using Amazon Lex. . Expertise in integration methodologies, Eg: API based, message queues, and middleware. . Expertise in building Chat Applications using Amazon Connect Chat and Amazon Lex. . Experience in integrating social and other digital media channels with Amazon Connect chat. . Experience in implementing outbound campaigns, proactive notifications with Amazon Connect and other services like Pinpoint, SNS and SES. . Experience in creating custom Agent Desktop, Agent Assist solutions, Agent workspace . Experience in creating custom Amazon Connect reports and dashboards with Quick Sight. . Experience in implementing use cases of Amazon Connect Contact Lens, Cases, Tasks, Optimization, Wisdom, Amazon Q in Connect, Voice ID, Connect Data Lake etc. . Ability to work independently and collaboratively in a fast-paced environment. . Excellent communication and interpersonal skills. . Good at MS PowerPoint and Excel Preferred Qualifications/ Skills . Know-how of Generative AI solutions using Amazon Connect is preferred. . Know-how of AWS CCI solutions is preferred. . Experience in DevOps is preferred. Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Expertise Fresher/Experienced. C2 Level Communication is mandatory. Responsibilities Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline Languages Excellent English, C2 Quality Minimum Qualification Graduation Mandatory

Job Summary Interacting with the Customers Offering amazing customer service Collect prompt and accurate customer feedback Maintaining professionalism with customers Work directly with customers & provide assistance. Required Candidate profile Excellent English communication Immediate joiners only Rotational shift Should have very good interpersonal skills Freshers/UG both can apply

Responsibilities Managing the customer support departments day-to-day functions Responding to escalated customer support issues Implementing customer support processes to enhance customer satisfaction Formulating and revising customer support policies and ensuring their implementation Informing the team of all new information related to products, procedures, and updates Assessing support statistics and preparing detailed reports on the finding Interviewing and hiring new employees Overseeing and evaluating the team's ongoing training efforts Delivering performance evaluations and following the disciplinary process according to company policy Requirements Graduate/Postgraduate with 7+ years of experience in customer service preferably in an e-commerce startup 2+ years of experience in leading Customer Support teams preferably attending to customers across the globe. Experience in resolving chargebacks and escalations to Better Business Bureau (BBB) will be a huge plus Experienced in documenting SOPs, process maps, RCAs Excellent communication and interpersonal skills, coupled with strong business insights and executive presence Ability to interact effectively at various levels of an organization and cross-functionally to advocate and drive betterments on behalf of customers and support team Working knowledge of customer service software & tools. Must be comfortable with Telephony systems, Helpdesk app preferably Zendesk serving customers across all channels (calls, emails, chat & social media) Good at leading & upskilling teams, ability to take decisions Analytical mindset and ability to multitask Comfortable with G-Suite (Sheets, Docs, Slides, etc.) Comfortable working in shifts as per the process requirements, including night shifts

We're hiring a NOC Engineer (3–5 yrs) in Kolkata with expertise in Asterisk, VoIP, SIP, Linux (Ubuntu/CentOS), scripting (Bash, Perl, PHP, Python), and databases (MySQL/MongoDB). Experience with OpenSIPS/Kamailio is a plus. Required Candidate profile Experienced NOC Engineer with 3–5 years in Asterisk, VoIP, Linux, SIP, and scripting. Skilled in MySQL/MongoDB, network troubleshooting, and telecom systems. OpenSIPS/Kamailio knowledge is a plus.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. Write natural-sounding, on-brand prompts and responses tailored to voice interactions, ensuring clarity, tone consistency, and accessibility. Collaborate with cross-functional teams (developers, QA, stakeholders) to prototype, test, and iterate on conversation flows. Analyze user behavior and bot performance using analytics tools to identify areas for improvement and suggest enhancements. Develop and maintain conversation design documentation, style guides, and bot persona guidelines. Conduct usability testing and call flow simulations, incorporating user feedback and tuning NLP models to optimize performance. Qualifications 3+ years of experience designing conversational experiences for voice-based bots. Experience working with conversational AI platforms, especially Google Dialogflow. Strong writing skills, with an ability to write natural, human-centric dialogue. Familiarity with call center operations, IVR/ Voice bot logic, and telephony systems (e.g., Twilio, Genesys, Avaya). Proven ability to create engaging and intuitive conversational user experiences using Visio, draw.io or any other suitable tools. Solid understanding of business use cases and the value conversational AI brings to organizations. Basic understanding of NLP concepts, including intents, entities, and training data. Experience conducting UX research or usability testing for voice interfaces is a plus. Comfortable working in Agile/Scrum environments, managing multiple projects, and communicating with technical and non-technical stakeholders. Nice to have: Knowledge of SSML, speech tuning, and TTS/ASR best practices. Basic knowledge on any programming language such as C++, C#, Node.js, or JavaScript. Portfolio showcasing conversational projects, IVR flows, or bot design samples. We offer: Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.