43 Telephony Systems Jobs

Role Overview: As a Call Automation Developer at Nao Medical, you will be responsible for designing, developing, and maintaining automated call systems that enhance customer interaction and streamline communication processes. Your role will involve leveraging Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies to build intelligent bots that automate repetitive tasks and optimize customer service workflows. Additionally, you will have the opportunity to participate in an incentive program rewarding innovative automation solutions that deliver significant business value. Key Responsibilities: - Design, develop, and deploy RPA bots integrated with AI capabilities, suc...

Job Title: Assistant Manager CX Location: MIDC, Andheri East Experience: Min 5 Years Website: https://www.lovelocal.in About LoveLocal: LoveLocal (formerly known as m.Paani) is bringing your Trusted Local Shops Online and empowering them to deliver the neighbourhood shopping experience of the future. Online Ordering, Fastest delivery, Exciting Offers and Savings, Digital Payments and much more. Order all your daily essentials in one place - groceries, fresh fruits and vegetables, OTC Medicines, Dairy Products, Home & Personal Care Products and a lot more! LoveLocal is looking for an Assistant Manager Customer Experience to lead and scale our customer support operations. The role requires str...

Role Overview: You will be responsible for designing engaging and effective conversational experiences for voice assistants. Working closely with Solution Architects, business stakeholders, and developers, you will ensure seamless conversational interactions that align with business goals. Key Responsibilities: - Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. - Create and optimize user journeys, intents, training phrases, entity definitions, and dialog states to support a wide range of user inputs and outcomes. - Write natural-sounding, on-brand prompts and responses tailored to voice...

You will be responsible for developing and delivering effective training programs for sales teams, ensuring consistent quality in communication, process adherence, and performance. The role requires a hands-on leader with deep sales knowledge, excellent coaching skills, and a strong understanding of metrics-driven performance improvement. - Design and implement training programs (Product, Process, Soft Skills, Sales Techniques) for new joiners and existing sales teams - Conduct regular training needs analysis and refreshers to enhance performance - Monitor, assess, and enhance the quality of customer interactions across all channels - Evaluate team performance using key metrics such as Conve...

Description We are seeking 15 motivated Tele-Collection Executives to join our team. This role is ideal for freshers/entry-level candidates who are looking to start their career in the collections industry. The Tele-Collection Executive will be responsible for contacting customers to collect outstanding payments, maintaining accurate records, and providing excellent service while ensuring timely collections. Responsibilities Contact customers to collect outstanding payments on accounts Maintain accurate records of customer interactions and payment status Identify and resolve customer inquiries regarding billing and payment issues Provide excellent customer service while negotiating payment a...

Job Description As a Telecaller for insurance policy sales in Noida, your role will involve making outbound calls to potential customers. You will need to explain the features and benefits of various insurance policies and convince customers to make a purchase. It is essential to maintain records of customer interactions, update customer information in the database, and ensure high customer satisfaction through professional and courteous communication. Key Responsibilities - Making outbound calls to potential customers - Explaining insurance policy features and benefits - Persuading customers to purchase insurance policies - Maintaining records of customer interactions - Updating customer in...

As an Implementation Manager at Level AI, you will play a crucial role in leading our clients through the onboarding and implementation process to maximize the benefits of Level AI for enhancing customer experience. Your responsibilities will include: - Serving as the primary point of contact for key client accounts, establishing and nurturing strong relationships. - Handling the onboarding process for multiple clients simultaneously, understanding their business objectives and technical requirements, and conducting technical discovery sessions to ensure our AI-powered customer support solutions are configured appropriately. - Collaborating with internal teams like sales, product, engineerin...

Location: Vipul Agora, MG Road Employment Type: Full-time, permanent, Onsite (6 days working) Department: Revenue ops Experience Required: 13 years Reports To: Revenue Ops Manager Key Responsibilities Make calls , send whatsapp and emails for Monthly fee collection Analyze revenue data to identify trends and provide insights. Maintain records in CRM and general know-how of telephony systems. Prepare weekly and monthly revenue reports for management. Proactively address challenges and recommend improvements. Qualifications & Skills Any Bachelors Degree 6 month to 1 year experience in Collections Strong analytical and decision-making skills. Excellent communication and interpersonal abilities....

Role & responsibilities Administrative Responsibilities: Office Coordination - Manage day-to-day office operations, scheduling, and internal communication Documentation - Maintain records of calls, client data, invoices, and correspondence Data Entry - Update CRM systems, spreadsheets, and databases with accurate information Email Handling - Draft, send, and respond to professional emails Reporting - Prepare daily/weekly reports on calls, leads, and office activities Inventory Support -Monitor and request office supplies or equipment as needed Tele calling Responsibilities: Outbound Calling - Contact potential or existing clients for orders, follow-ups, or feedback Inbound Call Handling - An...

As an Implementation Manager at Level AI, you will play a crucial role in leading our clients through the onboarding and implementation process to unlock the full potential of Level AI for enhancing customer experience. Your responsibilities will include: - Serving as the primary point of contact for key client accounts, fostering strong relationships with clients. - Successfully managing the onboarding of multiple clients simultaneously. - Understanding clients" business objectives and technical requirements by leading technical discovery sessions to ensure our AI-powered solutions are configured to meet their needs. - Collaborating with internal teams to address client needs and resolve te...

Role Overview: As a Senior Telephony Engineer, your primary responsibility will be to design and plan telephony solutions and integrate them into the overall IT infrastructure. You will be required to conduct research on emerging telephony technologies and make recommendations for improvements. Additionally, you will provide technical assistance for telephony-related issues as needed. Key Responsibilities: - Manage and support TELUS International's global telephony operations to ensure continuous availability and reliability of the TI Telephony system. - Resolve telephony P1/P2 incidents and outages, including complex issues when necessary. - Design and plan the company's telephony infrastru...

Role Overview: You will be responsible for designing solution architecture for AI/ Gen AI-enabled applications for various use cases across different functions. This will involve architecting solutions for production-grade AI/ Gen AI applications such as RAG, Call Analytics, Conversational Bots (text and voice), AI/ Multi AI agents, and AI-based Search. You will also evaluate Agentic AI platforms from hyper-scalers, AI native players, and SaaS players, and integrate these platforms with Dialer/ Telephony systems, Chat platforms, Mobile/ Digital Apps, and CRM applications. Additionally, you will design data platforms for Gen AI to handle unstructured data and streaming data in real-time acros...

Role Overview: As a Manager - Training at WorkIndia, your primary responsibility will be to design and deliver effective training programs for our sales teams. You will play a crucial role in ensuring consistent quality in communication, process adherence, and performance. To excel in this role, you must be a dynamic leader with deep sales knowledge, exceptional coaching skills, and a keen understanding of metrics-driven performance improvement. Key Responsibilities: - Design and implement training programs covering Product, Process, Soft Skills, and Sales Techniques for both new joiners and existing sales teams. - Conduct regular training needs analysis and provide refresher sessions to enh...

Req ID: 344089 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Engineer Workplace to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Position Summary: We are seeking a highly skilled individual to join our team as a Service Delivery Manager. This role requires proficiency in Genesys PureCloud, coupled with the ability to manage service delivery for MS Teams Telephony, Genesys PureCloud, and Unify OpenScape platforms. The ideal candidate will possess extensive expertise in these systems to desig...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Engineer Workplace to join our team in Bangalore, Karntaka (IN-KA), India (IN). Position Summary: We are seeking a highly skilled individual to join our team as a Service Delivery Manager. This role requires proficiency in Genesys PureCloud, coupled with the ability to manage service delivery for MS Teams Telephony, Genesys PureCloud, and Unify OpenScape platforms. The ideal candidate will possess extensive expertise in these systems to design, implement, an...

Role Overview: As the Head of Infrastructure, you will be responsible for leading and managing all aspects of IT infrastructure across corporate offices, manufacturing plants, R&D, and distribution sites. Your role will involve ensuring high availability, compliance with regulations such as 21 CFR Part 11 and GxP, cybersecurity, and scalability in alignment with pharmaceutical regulatory needs. You will play a critical role in overseeing data center management, network and server services, telephony systems, user support/help desk, backup and recovery solutions, and more to support the organization's critical pharmaceutical activities. Key Responsibilities: - **Strategy & Planning:** - Devel...

Hybrid in Hyderabad, India Permanent position fulltime ?30 LPA + benefits Job Description The Diagnostic Engineer III plays a key role in troubleshooting and resolving advanced telephony and related technology issues. This position involves working closely with clients, vendors, and partners to deliver expert technical support in a dynamic environment. The engineer is responsible for tracking incidents, documenting communications, and ensuring timely resolution of technical problems. Maintaining high ethical standards, professionalism, and strong relationships with both internal and external stakeholders is essential. The role also requires effective workload management to meet service targe...

Role Overview: As an experienced Genesys Tech Lead, you will be responsible for designing, implementing, and managing Genesys solutions with a focus on telephony systems, CRM, ERP, and other enterprise applications. Your role will involve ensuring seamless data synchronization and integration across multiple platforms, providing technical support, and troubleshooting performance issues. Key Responsibilities: - Design and implement solutions involving telephony systems (PBX, VoIP), CRM, ERP, and other enterprise applications. - Develop and consume APIs (Genesys Web Services - GWS) for data exchange, workflow automation, and integration with external systems. - Ensure seamless data synchroniza...

As an Assistant Manager in Telecom at JobSeeks4U Consultancy Services located in Chennai, your role will involve team management, telecommunications projects, telephony systems, team leadership, and project management. Your key responsibilities will include: - Managing a team and providing leadership in the Telecom department - Overseeing telecommunications projects and ensuring successful completion - Handling telephony systems and optimizing utilization and occupancy - Managing inbound calls efficiently - Utilizing telecommunications and telephony expertise to enhance operations - Leading project management activities to meet objectives - Demonstrating strong communication and organization...

The Executive-Key Account Management plays a crucial role in the organization by managing and developing relationships with key clients to achieve sales targets and foster long-term business partnerships. The position involves understanding client needs, promoting products or services, and ensuring overall customer satisfaction. Key Responsibilities Client Relationship Management: Build and maintain strong relationships with key clients. Understand the clients & business goals and challenges. Act as the main point of contact for key accounts. Sales and Revenue Generation: Develop and implement strategies to achieve sales targets and maximize revenue from key accounts. Identify and pursue ups...

As the Head of Infrastructure you will lead and manage all aspects of IT infrastructure across corporate offices, manufacturing plants, R&D, and distribution sites, ensuring high availability, compliance (21 CFR Part 11, GxP), cybersecurity, and scalability aligned with pharmaceutical regulatory needs. This encompasses data center management, network and server services, telephony systems, service monitoring, user support/help desk, workstation management, backup and recovery solutions, servers, storage, and all related software. You will be operationally accountable for ensuring the continuous availability, integrity, and security of all IT systems and infrastructure that underpin our criti...

You are looking for a dynamic and experienced Manager - Training who will be responsible for developing and delivering effective training programs for sales teams. Your role will involve designing and implementing training programs tailored for new joiners and existing sales teams, conducting regular training needs analysis, and refreshers to improve performance. You will be monitoring, assessing, and improving the quality of customer interactions across all channels. Your responsibilities will include evaluating team performance using key metrics such as Conversion Rates, Call Quality, Compliance, etc., delivering feedback and coaching to improve communication, sales pitch, and adherence to...

Job Description: As a Telecaller for insurance policy sales at our company located in Noida, your primary responsibility will be to make outbound calls to potential customers. You will need to effectively communicate the features and benefits of various insurance policies in order to persuade customers to make a purchase. It is essential to maintain a detailed record of customer interactions, update customer information accurately in the database, and ensure a high level of customer satisfaction through your professional and courteous communication skills. Key Responsibilities: - Make outbound calls to potential customers to promote insurance policies - Explain the features and benefits of v...

Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and ...

You have experience in IT Passive Infrastructure Design, Presales, and Consulting. You are proficient in designing various types of cabling systems, such as Wiring Closest, Structured Cabling System, Network Cabling, Fiber Optics, Copper Cabling, Patch Panels, Racks, and Enclosures, following Cabling Standards like TIA/EIA. Your expertise lies in Passive Infrastructure Solution Designing, Pre-Sales support including BOQ/BOM creation, and Solution Architecture design for Large Data Centers, Campuses, Manufacturing, and Enterprise Customers. You understand client needs, conduct assessments, Gap Analysis, and present tailored cabling solutions. Your responsibilities include Designing, Planning,...