30 Telephony Systems Jobs

Req ID: 344089 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Engineer Workplace to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Position Summary: We are seeking a highly skilled individual to join our team as a Service Delivery Manager. This role requires proficiency in Genesys PureCloud, coupled with the ability to manage service delivery for MS Teams Telephony, Genesys PureCloud, and Unify OpenScape platforms. The ideal candidate will possess extensive expertise in these systems to desig...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Engineer Workplace to join our team in Bangalore, Karntaka (IN-KA), India (IN). Position Summary: We are seeking a highly skilled individual to join our team as a Service Delivery Manager. This role requires proficiency in Genesys PureCloud, coupled with the ability to manage service delivery for MS Teams Telephony, Genesys PureCloud, and Unify OpenScape platforms. The ideal candidate will possess extensive expertise in these systems to design, implement, an...

Role Overview: As the Head of Infrastructure, you will be responsible for leading and managing all aspects of IT infrastructure across corporate offices, manufacturing plants, R&D, and distribution sites. Your role will involve ensuring high availability, compliance with regulations such as 21 CFR Part 11 and GxP, cybersecurity, and scalability in alignment with pharmaceutical regulatory needs. You will play a critical role in overseeing data center management, network and server services, telephony systems, user support/help desk, backup and recovery solutions, and more to support the organization's critical pharmaceutical activities. Key Responsibilities: - **Strategy & Planning:** - Devel...

Hybrid in Hyderabad, India Permanent position fulltime ?30 LPA + benefits Job Description The Diagnostic Engineer III plays a key role in troubleshooting and resolving advanced telephony and related technology issues. This position involves working closely with clients, vendors, and partners to deliver expert technical support in a dynamic environment. The engineer is responsible for tracking incidents, documenting communications, and ensuring timely resolution of technical problems. Maintaining high ethical standards, professionalism, and strong relationships with both internal and external stakeholders is essential. The role also requires effective workload management to meet service targe...

Role Overview: As an experienced Genesys Tech Lead, you will be responsible for designing, implementing, and managing Genesys solutions with a focus on telephony systems, CRM, ERP, and other enterprise applications. Your role will involve ensuring seamless data synchronization and integration across multiple platforms, providing technical support, and troubleshooting performance issues. Key Responsibilities: - Design and implement solutions involving telephony systems (PBX, VoIP), CRM, ERP, and other enterprise applications. - Develop and consume APIs (Genesys Web Services - GWS) for data exchange, workflow automation, and integration with external systems. - Ensure seamless data synchroniza...

As an Assistant Manager in Telecom at JobSeeks4U Consultancy Services located in Chennai, your role will involve team management, telecommunications projects, telephony systems, team leadership, and project management. Your key responsibilities will include: - Managing a team and providing leadership in the Telecom department - Overseeing telecommunications projects and ensuring successful completion - Handling telephony systems and optimizing utilization and occupancy - Managing inbound calls efficiently - Utilizing telecommunications and telephony expertise to enhance operations - Leading project management activities to meet objectives - Demonstrating strong communication and organization...

The Executive-Key Account Management plays a crucial role in the organization by managing and developing relationships with key clients to achieve sales targets and foster long-term business partnerships. The position involves understanding client needs, promoting products or services, and ensuring overall customer satisfaction. Key Responsibilities Client Relationship Management: Build and maintain strong relationships with key clients. Understand the clients & business goals and challenges. Act as the main point of contact for key accounts. Sales and Revenue Generation: Develop and implement strategies to achieve sales targets and maximize revenue from key accounts. Identify and pursue ups...

As the Head of Infrastructure you will lead and manage all aspects of IT infrastructure across corporate offices, manufacturing plants, R&D, and distribution sites, ensuring high availability, compliance (21 CFR Part 11, GxP), cybersecurity, and scalability aligned with pharmaceutical regulatory needs. This encompasses data center management, network and server services, telephony systems, service monitoring, user support/help desk, workstation management, backup and recovery solutions, servers, storage, and all related software. You will be operationally accountable for ensuring the continuous availability, integrity, and security of all IT systems and infrastructure that underpin our criti...

You are looking for a dynamic and experienced Manager - Training who will be responsible for developing and delivering effective training programs for sales teams. Your role will involve designing and implementing training programs tailored for new joiners and existing sales teams, conducting regular training needs analysis, and refreshers to improve performance. You will be monitoring, assessing, and improving the quality of customer interactions across all channels. Your responsibilities will include evaluating team performance using key metrics such as Conversion Rates, Call Quality, Compliance, etc., delivering feedback and coaching to improve communication, sales pitch, and adherence to...

Job Description: As a Telecaller for insurance policy sales at our company located in Noida, your primary responsibility will be to make outbound calls to potential customers. You will need to effectively communicate the features and benefits of various insurance policies in order to persuade customers to make a purchase. It is essential to maintain a detailed record of customer interactions, update customer information accurately in the database, and ensure a high level of customer satisfaction through your professional and courteous communication skills. Key Responsibilities: - Make outbound calls to potential customers to promote insurance policies - Explain the features and benefits of v...

Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and ...

You have experience in IT Passive Infrastructure Design, Presales, and Consulting. You are proficient in designing various types of cabling systems, such as Wiring Closest, Structured Cabling System, Network Cabling, Fiber Optics, Copper Cabling, Patch Panels, Racks, and Enclosures, following Cabling Standards like TIA/EIA. Your expertise lies in Passive Infrastructure Solution Designing, Pre-Sales support including BOQ/BOM creation, and Solution Architecture design for Large Data Centers, Campuses, Manufacturing, and Enterprise Customers. You understand client needs, conduct assessments, Gap Analysis, and present tailored cabling solutions. Your responsibilities include Designing, Planning,...

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients onboarding and implementation process...

We seek a Consultant with 5+ yrs experience in IT consulting and 3+ yrs in virtual/voice assistants. Role involves designing, deploying, and managing business-facing solutions, stakeholder engagement, and working in GMT-3/4 shift remotely. Required Candidate profile Experienced consultant (5+ yrs) with expertise in virtual/voice assistants (3+ yrs),Agile delivery, &global stakeholder management.Strong communication, project leadership, and solution design skills.

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance. We are looking for a dynamic individual with deep sales knowledge, excellent coaching skills, and a strong understanding of metrics-driven performance improvement. Your key responsibilities will include designing and implementing training programs tailored for new joiners and existing sales teams. You will conduct regular training needs analysis and refreshers to enhance performance. Monitoring, assessing, and improving the quality ...

You will be part of Boston Consulting Group, collaborating with leaders in business and society to address critical challenges and seize opportunities. BCG, a pioneer in business strategy since 1963, now specializes in total transformation, facilitating complex change, fostering organizational growth, establishing competitive advantages, and driving bottom-line impact. Success requires a combination of digital and human capabilities, and our diverse global teams offer deep industry knowledge and varied perspectives to instigate change. BCG provides solutions through cutting-edge management consulting, technology and design, corporate and digital ventures, and business purposes. Our collabora...

As an IT Support person at Davies, you will play a crucial role in ensuring the efficiency of our IT systems that power solutions for consumers worldwide. Your responsibilities will include overseeing IT systems and assets, assisting with upgrades and fixes, and providing necessary training and support. You will be responsible for carrying out ticket resolution through the ITSM tool, adhering to Service Management Processes and Procedures. By taking ownership and ensuring the resolution of issues, you will help reduce repeat IT problems. Additionally, you will provide on-call support to colleagues, with 50% of your role dedicated to voice support. Collaboration with other business and IT tea...

As a Senior Specialist Software Engineer at NiCE, you will be a key member of the software development team, bringing your expertise in C++ and .NET technologies to design, develop, and maintain high-performance software applications. Your role will involve applying software development best practices, staying updated with the latest technologies, providing technical guidance to team members, conducting code reviews, and optimizing application performance. You will be working on large-scale applications, managing complex codebases, and utilizing AWS cloud services for development, deployment, and monitoring. Collaboration with cross-functional teams, effective communication skills, and adher...

As a Call Automation Developer at Nao Medical, you will play a crucial role in designing, developing, and maintaining automated call systems to elevate customer interaction and streamline communication processes. Your expertise in telephony systems, voice recognition, and software development will be key in creating efficient automation solutions. You will also have the opportunity to leverage Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies to build intelligent bots that automate repetitive tasks and enhance customer service workflows. Your innovative automation solutions may be recognized through an incentive program that rewards impactful contributions. Your ...

Level AI is a Series C startup based in Mountain View, California, founded in 2019. The company specializes in revolutionizing customer engagement through the transformation of contact centers into strategic assets. Leveraging advanced technologies like Large Language Models, Level AI extracts profound insights from customer interactions. By providing actionable intelligence, Level AI enables organizations to elevate customer experience and drive growth. Continuously updated with the latest AI innovations, Level AI stands out as the most adaptive and forward-thinking solution in the industry. As an Implementation Manager at Level AI, you will play a crucial role in leading clients through th...

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients onboarding and implementation process...

As a member of the Perforce community, you will be part of a team of collaborative experts, problem solvers, and possibility seekers who believe that work should be both challenging and fun. We take pride in inspiring creativity, fostering belonging, supporting collaboration, and encouraging wellness. Working at Perforce means having the opportunity to learn from some of the best and brightest minds in business, leading you towards a rewarding career at a company that is constantly growing and progressing. Perforce Software, Inc. has a global presence across more than 80 countries, serving over 75% of the Fortune 100 companies. Trusted by the world's leading brands to provide solutions for t...

You will be joining Casagrand Builder Private Limited in Chennai as a Contact Center Voice Engineer. In this full-time on-site role, your primary responsibilities will include troubleshooting, managing IVR systems, overseeing Voice over IP (VoIP) technologies, handling telephony systems, and optimizing network performance. To excel in this position, you should possess strong troubleshooting skills and IVR management expertise. Experience with CTI integrated with any CRM, along with being a Telecom specialist, will be beneficial. Proficiency in Voice over IP (VoIP) and Telephony systems is essential, as well as a solid background in networking and relevant experience in the field. As a Contac...

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance among the sales staff. We are looking for a dynamic individual with deep sales knowledge, exceptional coaching skills, and a metrics-driven approach to performance improvement. Your duties will include designing and implementing training programs tailored for new joiners and existing sales teams. Regular training needs analysis and refreshers will be conducted to enhance performance. Monitoring, assessing, and enhancing the quality o...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is...