20 Telephony Systems Jobs

Position Overview : - We are seeking an experienced Online Reputation Manager to join our Miko Customer Support team. The ideal candidate will have a proven track record of successfully improving ratings and reviews on various online platforms, with a particular focus on Google Business, Google Playstore, iOS app store, and Amazon. The candidate should have extensive experience in enhancing Amazon ratings for both US and Indian listings. As an Online Reputation Manager, you will play a pivotal role in maintaining and enhancing our brand's online reputation, driving customer satisfaction, and ensuring a positive user experience across different platforms. Key Responsibilities : - Develop and ...

You have experience in IT Passive Infrastructure Design, Presales, and Consulting. You are proficient in designing various types of cabling systems, such as Wiring Closest, Structured Cabling System, Network Cabling, Fiber Optics, Copper Cabling, Patch Panels, Racks, and Enclosures, following Cabling Standards like TIA/EIA. Your expertise lies in Passive Infrastructure Solution Designing, Pre-Sales support including BOQ/BOM creation, and Solution Architecture design for Large Data Centers, Campuses, Manufacturing, and Enterprise Customers. You understand client needs, conduct assessments, Gap Analysis, and present tailored cabling solutions. Your responsibilities include Designing, Planning,...

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients onboarding and implementation process...

We seek a Consultant with 5+ yrs experience in IT consulting and 3+ yrs in virtual/voice assistants. Role involves designing, deploying, and managing business-facing solutions, stakeholder engagement, and working in GMT-3/4 shift remotely. Required Candidate profile Experienced consultant (5+ yrs) with expertise in virtual/voice assistants (3+ yrs),Agile delivery, &global stakeholder management.Strong communication, project leadership, and solution design skills.

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance. We are looking for a dynamic individual with deep sales knowledge, excellent coaching skills, and a strong understanding of metrics-driven performance improvement. Your key responsibilities will include designing and implementing training programs tailored for new joiners and existing sales teams. You will conduct regular training needs analysis and refreshers to enhance performance. Monitoring, assessing, and improving the quality ...

You will be part of Boston Consulting Group, collaborating with leaders in business and society to address critical challenges and seize opportunities. BCG, a pioneer in business strategy since 1963, now specializes in total transformation, facilitating complex change, fostering organizational growth, establishing competitive advantages, and driving bottom-line impact. Success requires a combination of digital and human capabilities, and our diverse global teams offer deep industry knowledge and varied perspectives to instigate change. BCG provides solutions through cutting-edge management consulting, technology and design, corporate and digital ventures, and business purposes. Our collabora...

As an IT Support person at Davies, you will play a crucial role in ensuring the efficiency of our IT systems that power solutions for consumers worldwide. Your responsibilities will include overseeing IT systems and assets, assisting with upgrades and fixes, and providing necessary training and support. You will be responsible for carrying out ticket resolution through the ITSM tool, adhering to Service Management Processes and Procedures. By taking ownership and ensuring the resolution of issues, you will help reduce repeat IT problems. Additionally, you will provide on-call support to colleagues, with 50% of your role dedicated to voice support. Collaboration with other business and IT tea...

As a Senior Specialist Software Engineer at NiCE, you will be a key member of the software development team, bringing your expertise in C++ and .NET technologies to design, develop, and maintain high-performance software applications. Your role will involve applying software development best practices, staying updated with the latest technologies, providing technical guidance to team members, conducting code reviews, and optimizing application performance. You will be working on large-scale applications, managing complex codebases, and utilizing AWS cloud services for development, deployment, and monitoring. Collaboration with cross-functional teams, effective communication skills, and adher...

As a Call Automation Developer at Nao Medical, you will play a crucial role in designing, developing, and maintaining automated call systems to elevate customer interaction and streamline communication processes. Your expertise in telephony systems, voice recognition, and software development will be key in creating efficient automation solutions. You will also have the opportunity to leverage Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies to build intelligent bots that automate repetitive tasks and enhance customer service workflows. Your innovative automation solutions may be recognized through an incentive program that rewards impactful contributions. Your ...

Level AI is a Series C startup based in Mountain View, California, founded in 2019. The company specializes in revolutionizing customer engagement through the transformation of contact centers into strategic assets. Leveraging advanced technologies like Large Language Models, Level AI extracts profound insights from customer interactions. By providing actionable intelligence, Level AI enables organizations to elevate customer experience and drive growth. Continuously updated with the latest AI innovations, Level AI stands out as the most adaptive and forward-thinking solution in the industry. As an Implementation Manager at Level AI, you will play a crucial role in leading clients through th...

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients onboarding and implementation process...

As a member of the Perforce community, you will be part of a team of collaborative experts, problem solvers, and possibility seekers who believe that work should be both challenging and fun. We take pride in inspiring creativity, fostering belonging, supporting collaboration, and encouraging wellness. Working at Perforce means having the opportunity to learn from some of the best and brightest minds in business, leading you towards a rewarding career at a company that is constantly growing and progressing. Perforce Software, Inc. has a global presence across more than 80 countries, serving over 75% of the Fortune 100 companies. Trusted by the world's leading brands to provide solutions for t...

You will be joining Casagrand Builder Private Limited in Chennai as a Contact Center Voice Engineer. In this full-time on-site role, your primary responsibilities will include troubleshooting, managing IVR systems, overseeing Voice over IP (VoIP) technologies, handling telephony systems, and optimizing network performance. To excel in this position, you should possess strong troubleshooting skills and IVR management expertise. Experience with CTI integrated with any CRM, along with being a Telecom specialist, will be beneficial. Proficiency in Voice over IP (VoIP) and Telephony systems is essential, as well as a solid background in networking and relevant experience in the field. As a Contac...

As a Manager - Training at WorkIndia, you will play a crucial role in developing and delivering effective training programs for our sales teams. Your primary responsibility will be to ensure consistent quality in communication, process adherence, and performance among the sales staff. We are looking for a dynamic individual with deep sales knowledge, exceptional coaching skills, and a metrics-driven approach to performance improvement. Your duties will include designing and implementing training programs tailored for new joiners and existing sales teams. Regular training needs analysis and refreshers will be conducted to enhance performance. Monitoring, assessing, and enhancing the quality o...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is...

Expertise Fresher/Experienced. C2 Level Communication is mandatory. Responsibilities Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline Languages Excellent English, C2 Quality Minimum Qualification Graduation Mandatory

Job Summary Interacting with the Customers Offering amazing customer service Collect prompt and accurate customer feedback Maintaining professionalism with customers Work directly with customers & provide assistance. Required Candidate profile Excellent English communication Immediate joiners only Rotational shift Should have very good interpersonal skills Freshers/UG both can apply

Responsibilities Managing the customer support departments day-to-day functions Responding to escalated customer support issues Implementing customer support processes to enhance customer satisfaction Formulating and revising customer support policies and ensuring their implementation Informing the team of all new information related to products, procedures, and updates Assessing support statistics and preparing detailed reports on the finding Interviewing and hiring new employees Overseeing and evaluating the team's ongoing training efforts Delivering performance evaluations and following the disciplinary process according to company policy Requirements Graduate/Postgraduate with 7+ years o...

We're hiring a NOC Engineer (3–5 yrs) in Kolkata with expertise in Asterisk, VoIP, SIP, Linux (Ubuntu/CentOS), scripting (Bash, Perl, PHP, Python), and databases (MySQL/MongoDB). Experience with OpenSIPS/Kamailio is a plus. Required Candidate profile Experienced NOC Engineer with 3–5 years in Asterisk, VoIP, Linux, SIP, and scripting. Skilled in MySQL/MongoDB, network troubleshooting, and telecom systems. OpenSIPS/Kamailio knowledge is a plus.

We are looking for a highly skilled Conversation Designer to craft engaging and effective conversational experiences for voice assistants. The ideal candidate has a deep understanding of Natural Language Understanding (NLU) concepts, experience of working with Google Platform, strong designer skills. You will work closely with Solution Architects, business stakeholders, and developers to ensure seamless conversational interactions that align with business goals. Key Responsibilities: Design conversational flows for IVR systems using Dialogflow CX, incorporating best practices in UX writing, voice interaction, and call center operations. Create and optimize user journeys, intents, training ph...