15 Metrics Analysis Jobs

Overview: Prodapt is looking for Assistant Managers to join the QA Audit team. We are looking for an experienced professional with 6 to 12 years of experience in IT Audit process. Roles and Responsibilities: Ensure structured initiation of projects and identify risks at the outset. Ensure appropriate processes and plans are established to ensure first-time right delivery. Enable delivery teams on process understanding & awareness and conduct audits and reviews to assess delivery performance & process at regular intervals and to pre-empt risks. Analyze performance and quality metrics and facilitate remedial actions needed to meet program and company goals. Identify industrialization & process improvement opportunities to improve efficiency. Analyze the internal review outcomes and drive process improvements & training. Participate in the business unit & internal weekly and monthly review meetings and highlight key findings and risks/alerts. Sustain and ensure compliance to org certifications; support and facilitate external assessments like ISO 9001 ,27001, 20000, SSAE, GDPR and PCI Compliance. Deep knowledge on Agile SDLC Methodologies including agile ceremonies, metrics etc.. Basic Process Knowledge on DevOps is an added advantage Requirements: Bachelors degree (Mandatory) MSc/BE/Masters in IT/Computer Science (Desired) Good Communication Skills in English QA Process SDLC / STLC Processes, Process Implementation, Auditing Skills, Facilitation Skills, ISO 9001, 27001, 45001 Knowledge. Experience working in multi-channel delivery projects Advanced level - Microsoft office, Analysis and Reporting tools

We are actively looking for a highly analytical thinker with an audience-first mindset for the role of Social Media Marketing. Candidates will be experts on social media analytics, understand the nuances, advantages, and shortcomings of each platform, and know how to utilize data in formulating a campaign strategy. Responsibilities: Orchestrating digital content strategies across all online platforms. Define social media strategy for the brand and campaign level. Driving traffic and engagement that translates to sales and brand promotion. Manage and maintain social media accounts, including Facebook, Twitter, Instagram, LinkedIn, and any other relevant platforms. Knowing which platform different kinds of content are best suited to. Track, analyse, and report on social media metrics and key performance indicators (KPIs) to assess the impact of social media initiatives. Utilize tools like Google Analytics, social media analytics platforms, and other measurement tools to provide insights and make data-driven decisions for continuous improvement. Designing and implementing creative marketing strategies to disseminate content. End to end social media campaign management right from conceptualization to execution to measuring the effectiveness. Be prepared to handle any social media crises or negative situations promptly and professionally. Ensure that all social media activities adhere to relevant healthcare regulations, privacy laws, and industry standards, such as HIPAA compliance and data protection guidelines. Person Specification: 9+ years of experience in social media Masters degree in marketing or related field Experience with online community building Social media content writing Experience of managing agency Data-driven and highly analytical Working knowledge of Canva, Adobe photoshop is essential Skilled on various social media analytic tools Proficiency with Google Analytics will be a plus

Dear Candidate, We are looking for a Software Quality Engineer to ensure software products meet quality standards through test planning, automation, and defect analysis. Key Responsibilities: Develop and execute manual and automated test cases. Design test strategies for functional, regression, and performance testing. Collaborate with development and product teams to identify requirements. Log defects and track resolutions using tools like JIRA. Contribute to continuous improvement of QA processes. Required Skills & Qualifications: Experience with testing frameworks (Selenium, JUnit, TestNG, Cypress). Proficient in scripting or programming (Python, Java, or JavaScript). Familiarity with CI/CD tools (Jenkins, GitHub Actions). Strong understanding of SDLC, Agile, and QA methodologies. Experience with API testing (Postman, REST-assured) is a plus. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

Hiring for Supply Chain Analyst Years of Experience : 4 to 5 Years Notice Period : Up to 30 Days Max Location : Kurla West Role & Responsibilities Retail supply chain optimization Work in collaboration with Buyers & Category managers to maintain hygiene Assess storage & finance structure for inventory Track & plan inventory across various points of storage Demand anticipation & fulfilment Able to do predictive analytics based on trends Capacity availability & planning Inventory replenishment Inventory management Inventory variety management Ensuring the outlets have steady flow of inventory without over/under stocking Create inventory reports providing full end to end visibility Ensure smooth and optimal supply chain operations planning Ensure percentage of manual stock transfer orders is reduced Handholding business users on scientific approach to buffer management for stores Supply chain analytics, measure & report performance of various drivers in supply chain Preferred candidate profile Mathematical & statistical analysis. Ability to present reports & PPT. Should be good to work with buyer & category teams Retail background preferred Interested candidates can apply on ramesh.samant@metrobrands.com

Responsibilities : Implement digital marketing campaigns in coordination with the Director of Graduate Admissions to increase traffic, engagement, and conversions across various online platforms, including social media, email, and search engines. Work with various content formats, such as blogs, videos, podcasts, etc., to create engaging content and optimise our online presence Monitor and analyse key performance metrics to track campaign effectiveness and ROI and provide regular reports and recommendations for improvement. Perform competitive analysis to identify opportunities Improve conversion of owned and earned media traffic Develop effective cross-channel social media optimisation strategies, device experiments, and conversion tests and run creative collaborations among technologies and platforms in consultation with the Director of Graduate Admissions. Proactively identify on-page SEO opportunities Develop profitable PPC campaigns across multiple ad networks, including Google Ads, Microsoft Ads, and paid social advertising. Generate internal reports on a regular basis Execute new and creative collaborations Key Skills: Strong verbal communication skills for articulating ideas to colleagues and stakeholders. Excellent written communication skills for producing high-quality content Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions. Knowledge of existing and emerging social media platforms Creative thinker with a passion for innovation and continuous improvement

Experience-7+ Years Job Locations-Pune Notice Period-30 Days Job Description- • AWS Ecosystem EKS, EC2, DynamoDB, Lambda, etc. Dynatrace (or similar) The capacity planning team should include some members with Dynatrace experience, while the rest can have experience with similar tools. • Develop and implement capacity planning strategies. Roles & Responsibilities- • Develop and implement capacity planning strategies for AWS environments, focusing on EKS (Elastic Kubernetes Service). • Conduct continuous load testing to assess system performance under varying conditions and identify potential bottlenecks. • Analyze system metrics and usage patterns to forecast future capacity needs and recommend scaling solutions. • Collaborate with development and operations teams to ensure application performance aligns with business objectives. • Design and execute automated testing frameworks to simulate real-world usage scenarios. • Monitor cloud resource utilization and optimize costs while maintaining performance standards. • Prepare detailed reports on capacity trends, load testing results, and recommendations for improvements. • Stay updated on industry best practices and emerging technologies related to cloud infrastructure and capacity management. • 7+ years of proven experience with AWS services, particularly EKS, EC2, S3, and RDS. • Strong understanding of container orchestration and microservices architecture. • Experience with continuous load testing tools (e.g., JMeter, Gatling) and performance monitoring solutions. • Proficiency in scripting languages (e.g., Python, Bash) for automation tasks. • Excellent analytical skills with the ability to interpret complex data sets. • Strong communication skills to effectively collaborate with cross-functional teams.

Design and implement scalable & robust frontend applications Measure your work thoroughly, analyze results, and generate hypotheses to drive new product changes through A/B testing Write and review technical documentation for the components owned by your team Develop and deploy your high-quality code (in Java, Scale or similar languages) following industry best practices and track key service level indicators (SLIs) Debug and fix production issues, lead blameless retrospectives, and participate in the on-call rotation to ensure adherence to the service level agreements (SLAs) Collaborate and mentor team members, and contribute to teams' success improving processes Basic Qualifications: 5+ years of experience working in a relevant frontend software engineering role Proficiency in the core technologies of the web: Javascript, HTML, and CSS, experience in at least one modern UI framework (e.g. ReactJS, AngularJS, etc), and experience in building large-scale web applications Proficiency in implementing responsive web designs, writing unit, integration and e2e tests Fervent belief in engineering quality and building technical leverage for others Comfortable working in a fast-moving team environment (we deploy many times a day!) Data-driven and strongly motivated by success and learnings through experiments and metrics analysis Preferred Qualifications: Candidates with prior experience in start-up environments are preferred, specifically those who have been part of a bootstrapping team, small start-up team, or expansion team. Demonstrated ability to work in a fast-paced and dynamic environment, and navigate through ambiguity and uncertainty with confidence. Experience collaborating with cross-functional teams to deliver high-quality products or services. Proven track record of delivering results in a resource-constrained environment with limited guidance and supervision.

KEY RESPONSIBILITIES: Data-driven decision-making to solve key seller pain-points at scale with close coordination with product, finance, tech, and product teams. Own the P&L charter of the assigned cluster and take data driven pricing decisions to ensure margins growth along with revenue Manage a team of Key Account managers while providing the best-in-class, experienced, and empathetic customer support and resolutions to their clients. Focus on churn funnel and its reduction, activating zero shippers Effectively communicate the value prop and resulting benefits of core services and cross-sell product suite to their clients. Manage a team of cluster sales managers. Own and hit/exceed the sales target of onboarding SMB Cluster sellers within the assigned territory. Build sales discipline - weekly tracking, pricing/profit/collections, onboarding funnel, etc Accounts growth and churn prevention through control tower facilitated tracking, operations, and interventions. Spot early and build long-lasting relationships with upcoming D2C brands and sellers in the region assigned. SKILLS & QUALIFICATIONS Education: A bachelors degree in marketing, Business Administration, or a related field. MBA preferred. Experience: Should have at least 4+ years of experience. Prior work experience across: Account management/area/territory sales. Preferable Skills: Strong analytical and strategic thinking abilities. Process-based approach to solve problems at scale (control tower level tracking, interventions, outcomes). Excellent leadership and team management skills.

Job ID 305722 Date posted 03/14/2025 Location : Bengaluru, India Category HUMAN RESOURCES Job Status Salaried Full Time Job Purpose and Impact The HR Business Partner will be aligned to Cargills Animal Health & Nutrition business in India. This job executes and delivers complex people processes focused on people and culture strategy, implementation of complex solutions to improve performance and engagement, workforce plans, learning programs and talent activities. This job partners with key stakeholders, analyses data, metrics, trends and provide proactive business & people solutions. Key Accountabilities SOLUTION IMPLEMENTATION: Partners to develop and implement complex solutions to improve performance, engagement, recruiting and retention to increase productivity and mitigate people risks while also building an inclusive culture. PROGRAM EXECUTION: Deploys workforce plans, learning programs, talent acquisition activities and other talent programs and projects at the location. METRICS & ANALYSIS: Leverages complex reports and dashboards to measure, manage and analyze human resources and business performance metrics at plant locations. DIVERSITY, EQUITY & INCLUSION: Communicates and adopts complex diversity, equity and inclusion policies and practices in plant locations. ACTIVITY DEPLOYMENT: Serves as location lead to drive local deployment of related activities and partners across the teams to best serve the client. HR SUPPORT: Responds to employee and manager inquiries received on site and identifies themes, triages every day grievance matters, partners with essential teams to investigate serious and sensitive matters and manages on site audits. USINESS PARTNERSHIP: Partners with key leaders on the execution of complex local people and culture plans. OPERATIONAL PROCESSES: Implements complex plant HR operational processes including time and attendance, employee or labor relations, and benefits administration processes to support the overall compliance and effectiveness of the HR operational processes of the plant. Qualifications MINIMUM & TYPICAL YEARS OF WORK EXPERIENCE Minimum requirement of 5 years of relevant work experience. CARGILL CORE COMPETENCIES - SUMMARY DESCRIPTIONS Lead Change - Develops resiliency to positively navigate change, work within uncertainty, and enable others through the process. Demonstrate Digital Technology & Data Fluency - Understands the importance of information security, embracing and integrating new technologies to contribute to team performance as well as working on how to use data to aid in decision making. Build Financial & Business Acumen - Looks to increase financial and business understanding to draw accurate insights and use information as a strategic tool. Develop Self and Others - Seeks out feedback, coaching and assignments that lead to personal growth, aligns career goals with business, and holds self accountable. Partner with Impact - Develops skills to be a strong partner by understanding the business and the customer, how to anticipate needs and identify benefits and risks of solutions. Execute with Excellence - Identify value of future scenarios, resource allocation, how to anticipate potential obstacles and contributes to the end-to-end execution. Disclaimer Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill. com/Careers website. Learn how to protect yourself from recruitment fraud

At Chai Point, we are looking for individuals who want to discover their purpose, provide them with opportunities to find explore and strengthen their skills, while still having a lot of fun and bonhomie. Position Title: Assistant Manager, Master Data Management ESSENTIAL EXPERIENCE 1. Good knowledge of ideal processes, approval matrices. 2. Manage and track multiple requests and close the tasks within TAT. 3. Handling large data, taking reports from multiple systems. 4. Strong MS Office skills and ERP design skills. 5. Strong analytical skills and attention to details PERSONAL SPECIFICATIONS 1. Strong problem-solving skills. 2. Handling voluminous data and working under strict timelines. 3. Strong communication skills to collaborate with cross functional teams. 4. Stakeholder management. MINIMUM YEARS OF EXPERIENCE 1 2 Years in relevant role. DESCRIPTION MAIN PURPOSE OF THE JOB Master Data Management: 1. Hands on management of all aspects of managing the master data for all prices, SKUs, stores etc. 2. Knowledge of what data is to be prepared, shared, based on criticality; 3. Ensuring scalability of finance organization & processes to support and lead the growth of the organization. KEY RESPONSIBILITIES 1. Support the new product development process by accurate setup of new SKUs and Recipes in the system. 2. Work Closely with F&B, Procurement, Sales and marketing teams to align data. 3. Main point of contact for correction and reporting related to SKUs and mapping. 4. Support the new implementation or deployments in the system along with collaboration with Tech team. 5. Ensure data accuracy for external reports. 6. Manage the entry, validation and regular update of product.

Senior HR Business Partner - CAN India Apply Now Save Job Remove Job Job ID 305722 Date posted 03/14/2025 Location : Bengaluru, India Category HUMAN RESOURCES Job Status Salaried Full Time Job Purpose and Impact The HR Business Partner will be aligned to Cargills Animal Health Nutrition business in India. This job executes and delivers complex people processes focused on people and culture strategy, implementation of complex solutions to improve performance and engagement, workforce plans, learning programs and talent activities. This job partners with key stakeholders, analyses data, metrics, trends and provide proactive business people solutions. Key Accountabilities SOLUTION IMPLEMENTATION: Partners to develop and implement complex solutions to improve performance, engagement, recruiting and retention to increase productivity and mitigate people risks while also building an inclusive culture. PROGRAM EXECUTION: Deploys workforce plans, learning programs, talent acquisition activities and other talent programs and projects at the location. METRICS ANALYSIS: Leverages complex reports and dashboards to measure, manage and analyze human resources and business performance metrics at plant locations. DIVERSITY, EQUITY INCLUSION: Communicates and adopts complex diversity, equity and inclusion policies and practices in plant locations. ACTIVITY DEPLOYMENT: Serves as location lead to drive local deployment of related activities and partners across the teams to best serve the client. HR SUPPORT: Responds to employee and manager inquiries received on site and identifies themes, triages every day grievance matters, partners with essential teams to investigate serious and sensitive matters and manages on site audits. USINESS PARTNERSHIP: Partners with key leaders on the execution of complex local people and culture plans. OPERATIONAL PROCESSES: Implements complex plant HR operational processes including time and attendance, employee or labor relations, and benefits administration processes to support the overall compliance and effectiveness of the HR operational processes of the plant. Qualifications MINIMUM TYPICAL YEARS OF WORK EXPERIENCE Minimum requirement of 5 years of relevant work experience. CARGILL CORE COMPETENCIES - SUMMARY DESCRIPTIONS Lead Change - Develops resiliency to positively navigate change, work within uncertainty, and enable others through the process. Demonstrate Digital Technology Data Fluency - Understands the importance of information security, embracing and integrating new technologies to contribute to team performance as well as working on how to use data to aid in decision making. Build Financial Business Acumen - Looks to increase financial and business understanding to draw accurate insights and use information as a strategic tool. Develop Self and Others - Seeks out feedback, coaching and assignments that lead to personal growth, aligns career goals with business, and holds self accountable. Partner with Impact - Develops skills to be a strong partner by understanding the business and the customer, how to anticipate needs and identify benefits and risks of solutions. Execute with Excellence - Identify value of future scenarios, resource allocation, how to anticipate potential obstacles and contributes to the end-to-end execution. Disclaimer Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud Apply Now Save Job Remove Job

Research Associate Responsible for Cleansing, Validation, Modelling, Analysis for Lead Data, ensuring accuracy in contact details (phone, email), revenue, and other key attributes. Help in launching marketing campaigns, tracking KPIs, Lead database. Required Candidate profile Exp in: Lead Data validation, analysis, cleansing. Tools - ZoomInfo, LinkedIn Sales Navigator, Lusha CRM/ Salesforce, HubSpot,Outreach Email & sales campaign execution. Excel/Google Sheets

Skill required: Talent Acquisition- end to end - Talent Identification Designation: Recruiting Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. The Recruitment Admin Senior Analyst leads a team of highly energized recruitment Associates and is responsible for service delivery for Recruitment Admin Service Line supported by Accenture driven activities to meet requirements (e.g., timelines, quality, and costs)This role advises the client regarding recruitment matters and is accountable for effective fulfillment of the recruitment demand.Delivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: Ensure adherence to recruitment process as designed, ensuring appropriate approvals at relevant stages and ensure the up to date documentation of the recruitment processes. Provide support to the aligned team members in the management of candidates as required. Maintain network in critical technical sectors to facilitate effective passive recruitment Manage & monitor internal applicant tracking system, ensuring that accurate and up to date information is recorded on the candidate profiles in the database and applicants are properly tracked and moved through appropriate workflow activity stages Work with various business leaders to understand the hiring needs across technology areas for the business unit and cascade to the team. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. What are we looking for? Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolutionOE OPEX & Continuous Improvement Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed; Collaboration Participates in various internal or client initiatives related to process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problemsYour day to day interactions are with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments.Decisions that are made by you impact your own work and may impact the work of othersIn this role you would be an individual contributor and/or oversee a small work effort and/or teamPlease note that this role may require you to work in rotational shiftsProcess Support :Read, understand and analyze client process as per the business rules as a subject matter expert.Execute the process accurately and timely as a hands-on processor.Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems.Pay close attention to quality of written and verbal English skills within Team.Creates a logical plan, realistic estimates and schedule for an activity or project segment.Ensure LWIs are followed and updated regularly and train the team members on process updates.Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.Participates in various internal or client initiatives related to Process.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :Plan proper allocation of work.Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.To be available on the floor through the day to resolve process related issues.Participate in Team building activities & Organizational initiatives.Complete training need analysis for the team on timely manner through quality reports and knowledge tests.Follow the Quality Check and Audit mechanism within process to ensure delivery on SLAs.Ensure and maintain the security and confidentiality of client data. Qualifications Any Graduation

in Onsite Chennai Description Sybrant Technologies has been in the forefront of transforming its customers into full digital businesses. Though we are small, we grow at a rapid pace due to our capabilities in the contemporary technologies. Sybrant can deep dive in areas such as Mobility, IoT and Analytics in addition to traditional technologies.We can rapidly implement these solutions because of the Products, Frameworks and Partnerships that we have. In addition, our technically sound people and proven processes help in accelerating our customers adoption curves. Advantage Sybrant has always been in its nimbleness and delivering high quality yet cost effective solutions. That s why we are the Digital Transformation Power behind our customers. We are a PreludeSys Group Company. Role: Leverage AI/ML to optimize load testing, scalability analysis, and bottleneck detection. Requirements Design AI-enhanced performance tests using any of Performance test tools like (JMeter/ Blazemeter/ k6/ Locust) with realistic traffic simulation using ML models. Implement AI for: Predictive scaling (forecast infrastructure needs from historical data). Root cause analysis (auto-correlate metrics like latency/CPU to pinpoint issues) . Self-tuning tests (dynamically adjust load parameters based on system behavior) . Integrate with observability stacks (Grafana/Prometheus) + AIOps tools (Dynatrace, Datadog) Analyze logs/metrics using NLP/ML (e.g., cluster error patterns automatically). Work with CI/CD pipelines (Jenkins, GitHub Actions) for AI-driven test execution. Required Skills: Strong performance testing in any Performance test tools (JMeter, Blazemegter, k6). Python/Go for AI/analytics (e.g., Pandas, TensorFlow for metrics analysis). Cloud load testing (AWS/Azure Load Testing).

Position Name: Senior Quality Analyst Qualification: Bachelor's/masters in computer science, IT, Engineering, or a related field. Location: Pune Years of Experience: 5-10 years in Quality Assurance, Process Improvement, or Software Quality Management. Relevant Experience: Exposure to quality management principles, metric reporting, basic audits and documentation. Hands on with basic tools and frameworks under guidance. Summary : The Senior Quality Analyst supports the Quality team in implementing basic quality assurance practices and improving compliance processes. This role focuses on understanding quality frameworks (CMMI, ITIL, Agile) at a foundational level, assisting in audits, collecting metrics, and participating in process documentation and risk identification. The role works closely with delivery teams and cross functional stakeholders to build awareness of quality metrics, tools and dashboards. This role offers a unique opportunity to develop skills in stakeholder management, supported by mentorship and guidance, fostering professional growth and expertise in quality assurance. Authority : Quality Assurance & Compliance – Institutionalize QA processes aligned with CMMI/ISO, support in audits and RCA. Process Improvement & Risk Management – Monitor quality gaps closure, ensure CAPA implementation. Training & Analytics – Support in Training/Awareness sessions Description : Support the documentation and understanding of Quality Management Concepts. Assist in aligning delivery with CMMI, ITIL standards under guidance. Support audit readiness and assist in compliance checks. Gather and report basic quality metrics (Excel, Power BI etc.) Identify basic quality risks and support mitigation planning Help organize and share quality documentation and best practices. Work with teams to promote awareness of QA practices and Metrics. Take part in training session and knowledge building efforts Support team in creating RCA documentation and process visualizations. Critical, Technical & Behavioral Skills (As required for the role) : Quality Governance & Frameworks (CMMI, ISO 9001, ITIL, Agile, Six Sigma) – Knowledge of Quality Management Fundamentals and Familiarity with CMMI and ITIL Process Audits & Compliance (Internal & External Audits) – Participation in Audits & Compliance readiness. Data analytics & reporting – Awareness of Quality Metrics & Reporting Tools (Excel, Power BI etc.) Quality Process documentation & SOPs –Maintain process documentation, work instructions & SOPs. Stakeholder communication & Collaboration - within and outside the team to drive the Quality practices approach and way of working within the whole organization. Training & Knowledge Sharing on Quality Best practices – Involvement in Training & Knowledge Sharing Initiatives Willingness to learn automation, AI/ML in QA in the long term Awareness of basic statistical and Quality Techniques (Pareto, RCA etc.)