Sales Trainer

Department:

Location:

Reports To:

Industry:

Experience Required:

Compensation:

Position Summary

Healthcare Sales Call Center Trainer

Key Responsibilities

• Design and deliver comprehensive training programs for new and existing call center agents on:
• Healthcare product and service knowledge
• Sales techniques (upselling, cross-selling, objection handling, closing)
• CRM systems and call center tools
• Facilitate onboarding, refresher training, and continuous learning sessions to improve sales performance and customer experience.
• Conduct assessments through knowledge checks, simulations, and live call evaluations to measure training effectiveness.
• Collaborate with Sales, Quality Assurance, and Compliance teams to identify skill gaps and create targeted training modules.
• Develop and update training materials, scripts, job aids, and e-learning content in alignment with company goals and industry standards.
• Provide floor support, coaching, and one-on-one guidance to improve agent performance and conversion metrics.
• Analyze performance metrics (conversion rates, call quality scores, compliance audits) to customize individual or group coaching.
• Maintain accurate training records, attendance, and performance reports for compliance and audits.

Qualifications

Education:

• Bachelor’s degree in business, Healthcare Administration, Communications, or a related field (preferred).

Experience:

• Minimum 2+ years in healthcare sales or telehealth/call center sales environment.
• Minimum 2+ years as a Trainer, Sales Coach, or Team Lead in a call center setting.
• Experience in regulated healthcare environments required.

Skills & Competencies

• Strong understanding of healthcare sales processes
• Excellent communication, facilitation, and presentation skills.
• Proficiency in coaching on sales psychology, active listening, and conversion techniques.
• In-depth knowledge of healthcare compliance and regulations.
• Hands-on experience with CRM and call center software.
• Strong organizational, documentation, and time management skills.

Preferred Qualifications

• Fluency in

  English & Telugu

  (mandatory)
• Knowledge of

  Hindi

  is a strong advantage

Why Join Us?

• Opportunity to drive impactful healthcare conversations in a leading fertility brand.
• Collaborative work environment with growth and learning opportunities.
• Be a key contributor to shaping patient trust and brand reputation.

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