Sales Support Specialist

Company Description

RiKi Global is a prominent distributor in the Lifescience and Biotechnology sectors, representing renowned brands such as ACE/Hichrom, Cogent, and Regis across South Asia. Serving 95% of the Indian market, RiKi Global also has a strong presence in Sri Lanka and Bangladesh, specializing in HPLC, UHPLC, GC columns, DAC systems, and bench-top instruments. Headquartered in Gachibowli, Hyderabad, the company operates through an extensive network of sales representatives across major business hubs. With top clients including Sun Pharma, Dr. Reddy's, Cipla, and Glenmark, RiKi Global is committed to providing innovative solutions and fostering growth for its partners. Learn more at www.rikiglobal.com.

Role Description

This is a full-time, on-site role for a Sourcing Specialist, based in Hyderabad. The Sourcing Specialist will handle day-to-day responsibilities including managing procurement processes, identifying and collaborating with suppliers, and negotiating contracts to ensure cost-effectiveness. The role involves analyzing market trends, sourcing strategies, and contributing to recruitment activities by identifying and evaluating potential candidates to support organizational growth. Strong communication and collaboration with internal teams and stakeholders are essential for success in this role.

Role Overview

The Administrative Operations Coordinator manages sample column workflows, inventory accuracy, office administration, documentation, vendor coordination, staff records, and operational support across CRM/SAP.

Key Responsibilities

1. Sample & Column Management

- Manage issuance, approvals, advance supplies, and follow-ups for sample columns.

- Track replacement columns and maintain failure records.

- Check technical issues with original columns.

- Monitor and manage sample stock.

2. Inventory & Stock Room Management

- Maintain accurate inventory and bin locations.

- Ensure stockroom safety, cleanliness, and controlled access.

- Support stock replenishment, forecasting, and cost control.

- Prepare trading stock reports and compare with MOQ/forecast trends.

- Work with Stock In-Charge to maintain company literature stock.

3. Office & Facility Administration

- Ensure servicing of ACs, UPS batteries, fire extinguishers, and sensors.

- Oversee asset tagging, maintenance, and cleaning.

- Maintain daily cleanliness of premises.

- Track website maintenance and updates.

- Ensure stable network connectivity with minimal downtime.

- Manage events professionally.

- Track and ensure timely vehicle insurance renewals.

4. Employee Records & Attendance

- Maintain attendance registers and employee in/out logs.

- Track employee birthdays, anniversaries, and joining dates.

5. Vendor & Payment Coordination

- Streamline procurement of non-trading items like stationery, cleaning agents, and milk.

- Ensure timely payments and manage collection from Lavanya Arcade occupants.

6. CRM & SAP Operations

- Handle BP creation, item creation, and system entries.

- Resolve technical issues with service providers.

- Enter monthly serial number reports into SAP.

7. Communication & Documentation

- Respond to emails promptly.

- Verify invoices for outgoing shipments.

- Maintain organized administrative documentation.

8. Training, Support & Compliance

- Implement employee safety programs.

- Support forecasting-related peer learning.

- Use inventory analytics tools.

- Conduct feedback and training sessions.

9. Additional Administrative Responsibilities

- Assist in general administrative matters.

- Support special assignments and cross-functional needs.