Operations Coordinator

Company Description

RiKi Global is a leading distributor in the Life Sciences and Biotechnology sectors, representing major global brands like ACE/Hichrom, Cogent, and Actylis. Serving 95% of the Indian market, RiKi Global has a strong presence across South Asia, including Sri Lanka and Bangladesh. Headquartered in Gachibowli, Hyderabad, the company offers a diverse portfolio, including HPLC, UHPLC, GC columns, DAC systems, benchtop instruments, and reference standards. With a vast network of sales representatives, RiKi Global proudly partners with top pharmaceutical companies like Sun Pharma, Dr. Reddy's, and Cipla.

Role Description

Role Overview

The Administrative Operations Coordinator manages sample column workflows, inventory accuracy, office administration, documentation, vendor coordination, staff records, and operational support across CRM/SAP.

Key Responsibilities

1. Sample & Column Management

- Manage issuance, approvals, advance supplies, and follow-ups for sample columns.

- Track replacement columns and maintain failure records.

- Check technical issues with original columns.

- Monitor and manage sample stock.

2. Inventory & Stock Room Management

- Maintain accurate inventory and bin locations.

- Ensure stockroom safety, cleanliness, and controlled access.

- Support stock replenishment, forecasting, and cost control.

- Prepare trading stock reports and compare with MOQ/forecast trends.

- Work with Stock In-Charge to maintain company literature stock.

3. Office & Facility Administration

- Ensure servicing of ACs, UPS batteries, fire extinguishers, and sensors.

- Oversee asset tagging, maintenance, and cleaning.

- Maintain daily cleanliness of premises.

- Track website maintenance and updates.

- Ensure stable network connectivity with minimal downtime.

- Manage events professionally.

- Track and ensure timely vehicle insurance renewals.

4. Employee Records & Attendance

- Maintain attendance registers and employee in/out logs.

- Track employee birthdays, anniversaries, and joining dates.

5. Vendor & Payment Coordination

- Streamline procurement of non-trading items like stationery, cleaning agents, and milk.

- Ensure timely payments and manage collection from Lavanya Arcade occupants.

6. CRM & SAP Operations

- Handle BP creation, item creation, and system entries.

- Resolve technical issues with service providers.

- Enter monthly serial number reports into SAP.

7. Communication & Documentation

- Respond to emails promptly.

- Verify invoices for outgoing shipments.

- Maintain organized administrative documentation.

8. Training, Support & Compliance

- Implement employee safety programs.

- Support forecasting-related peer learning.

- Use inventory analytics tools.

- Conduct feedback and training sessions.

9. Additional Administrative Responsibilities

- Assist in general administrative matters.

• - Support special assignments and cross-functional needs.